Customer Service Social Work

Jacqueline Smith

P.O. Box ***, Monroe, LA ***** 318-***-**** ******@*****.***

Objective

• To obtain an intermediate position where I can use my excellent customer service and communication skills.

Education

DEGREE 1 1996-1997 ULM

• Major: Social Work

• Minor: Sociology

DEGREE 2 SEPTEMBER 1985 - AUGUST 1987 LA TECH UNIVERSITY

• Major: Social Work

• Minor: Sociology

Experience

SOCIAL SERVICE COUNSELOR 2 SWANSON CENTER FOR YOUTH OCTOBER 2005 - FEBRUARY 2008 Monitored youths through observation, preparation of forms or progress notes, reports and case files, created treatment plans based on youths social histories and counseling sessions; Presented the youth’s assessment, made treatment plans, recommendation and participated in the decision making process of the inter-disciplinary treatment team staffing; Attend and served as board member or staff representative for the youths on the Disciplinary Committee; Served as liaison between youth, family, and the agency/institution; Conducted weekly group sessions with the youths; Provided testimony and recommendations on behalf of youths in court cases in response to judges and other officers of the court; Assisted in Institutional placements for the youth and provided follow-up services with various programs

ADMINISTRATIVE COORDINATOR 3 LSUHSC/SWANSON CENTER FOR YOUTH(INFIRMARY) MARCH 2003 - OCTOBER 2005

• Made appointments for the youths; Input data into the computer; Confirmed youth's doctor appointments; Kept a daily log of how many appointments were scheduled via physicians monthly; Helped designed a database to track various information on the youths that were at the detention center; Answered telephones.

ADMISSION TECH 2 LSUHSC/E.A. CONWAY MEDICAL CENTER MAY 1992 - MARCH 2003

• Screened patients to determine their eligibility for free care; Admitted patients into the hospital; Made flowsheets for the emergency room/prison unit patients; Kept a daily record of how many patients that were seen at the hospital per day; Entered Medicare, Medicaid, and private insurance into the computer; Made ambulatory outpatient surgery packs; Answered telephones. UNIT CLERK 2 LSUHSC/E.A. CONWAY MEDICAL CENTER NOVEMBER 1988 - MAY 1992

• Made appointments on the computer; Made lab slips and sent patient's blood work to the lab; Typed letters for doctors; Kept a daily log of how many patients was seen by the doctors; Batched and logged flowsheets; Answered telephones; Ran errands for the staff. REFERNCES

• Karrisa Bowden (Teacher): 318-***-****

• Alandra Conner (Program manager): 318-***-****

• Altrena Randle (Personnel)318-***-****

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