Pamala TalbotLiberty, Texas ***** 832-***-**** ad1apc@r.postjobfree.com

Professional Profile

Experienced Professional: Offering 20+ years of experience overseeing multi-site operations in the restaurant industry and a demonstrated track record of management abilities in fast-paced environments

Motivating Leader: Adept at working cross-functionally with other teams while simultaneously leading discussions, driving results, and providing hands-on training to other professionals to help them succeed

Innovative & Analytical Thinker: Able to respond to industry changes, analyze complex information, utilize computer systems, and ensure all employees understand the direction and long-term goals of the company

Well-Rounded Manager: Skilled at improving workforce quality by developing new leaders at every level while also handling every aspect of accounting, financials, FOH & BOH operations, and inventory control

Key Areas of Expertise

Financial Management

Budget Development

Profit & Loss Oversight

Health & Safety Compliance

MS Office Suite & POS

Business Communication

Process Improvement

Marketing & Outreach

Team Management

Quality Assurance

Strategic Analysis

Forecasting Sales

Staff Hiring & Training

Turnover Management

Purchasing & Merchandising

Career Highlights

Blue Plate Catering Director of Operations / Managing Partner / Executive Chef 2019 –2023

Financially managed up to 3 million in sales while also coaching and managing up to 10 Chefs, 5 managers and over 100 team members during peak season with various events simultaneously.

Utilize extensive previous experience in the restaurant industry to handle every aspect of restaurant operations

Combine analytical thinking with team leadership and communication abilities to manage financials and training

Steer succession planning efforts, capably manage all catering events, and establish long/short-term team goals

Work collaboratively with chefs to plan menus for scratch farm to market cooking while also ensuring that all health & safety regulations are met Reason for separation: Owner sold business

Olive Garden General Manager 2019 – 2021

Took on all management responsibilities and financials such as managing inventory, COGS, Profit and Loss, hiring & training

Leveraged exceptional team development skills to create a team environment with well-qualified employees

Strengthened employee engagement while simultaneously cultivating a steady focus on quality customer service

Enforced strict service standards and provided hands-on training/mentorship where needed to meet key goals

Reason for separation: Covid related

Harvey Bistro & Fine Dining Director of Operations / Managing Partner / Catering Manager 1995 –2019

Expertly managed operations across five separate restaurant locations ranging in sales between 2.5 and 4.5 million while also coaching and managing 5 General Managers,,12 managers and well over 100 team members.

Coordinated tasks between both FOH and BOH to ensure optimal productivity and service quality

Spearheaded marketing efforts and worked collaboratively with GMs to drive sales and boost growth

Achieved 6% growth YoY and averaged $2.5-4.4M in annual sales revenue per restaurant in the company

Built a skilled team of professionals by handling all aspects of interviewing, hiring, and training

Ensured that inventory and supplies were properly maintained while overseeing all aspects of P&L

Planned all menus seasonally using only the freshest Farm to Market products in a solid scratch recipe kitchen Reason for Separation : Owner sold Business

Certifications Licensure Education

National Registry of Food Safety Professionals (2019 – 2023) Management Serve Safe Certification (2018 – 2023)

Texas Alcohol & Beverage Commission Licensure (2019 – 2023) TWIC Clearance/Global Clearance

CPR (2016 – Present) Texas Restaurant Association, Various Certifications

Cleveland State Cornell University University College Texas Restaurant Association

Cleveland State College Various Business Courses, Education Credits, Restaurant & Hospitality

Texas Restaurant Association Covid-19 Safety Courses, Leadership & Team Building, Various Other Courses

University College Birmingham, UK College of Food & Hospitality Management

Cornell University Diversity & Inclusion Certificates, Management & Leadership Certificates

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