Customer Service Representative
Resume:
Experience
Outreach specialist (remote)
Medix • MI
Take inbound calls from clients to offer health assessment offered my insurance plan. Then confirm the clients personal information & explain what the health assessments consists of. Check to see if the client wants a video appointment or in home appointment. If the client wants to schedule the appointment we would select the date and time works best and send over a text confirmation for the client
Customer Service Representative
Advanced Customer Services • MI
07/2022 - 03/2023
Taking inbound calls from memebers of DTE insurance plan for appliances, note their issue and personal information and identify the appliance that needs work and schedule an appointment for the first company available to come out to work on appliance.
remote customer service
Teleperformance • MI
12/2020 - 01/2023
Take inbound calls and document from Onstar memebers that are having technical issues with their vehicle as far as the Wifi or Bluetooth pairing. Look up the memebers owners manual and model of vehicle to pull up troubleshooting steps for memebers issue. Walk memeber through steps to get the issue resolved and if its not resolved send memeber to dealership.
cleaner
Nordstrom • MI
11/2019 - 12/2019
Empty trash, stock, clean restrooms
Resident Assistant/Med Passer
Brookdale Senior Living • MI
11/2018 - 08/2019
Assist residents with Dressing and feeding, Transport residents to meals or activities, Give them theor medication when scheduled and Put residents to bed.
Skills
Computer skills, Microsoft office, Communication skills, Customer service, Typing, Microsoft word, Windows, Analysis skills, Microsoft excel, Cleaning Experience, Caregiving, passing medication Education
high school
chandler park academy • MI
06/2016
3.5
Britany Taylor
************@*****.***
MI
Certificates
BLS
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