Jacqueline Pikes

**** ******** ******

Berkeley, Illinois 60163

708-***-**** - Cell

ad1ao6@r.postjobfree.com

Career Summary

To obtain an Administrative Assistant/Secretarial position utilizing my accounting skills. Employment History:

Northwestern Medicine

Administrative Assistant – Urology 6/23 – 10/23

Administrative Assistant – Physical Medicine and Rehabilitation 1/16 – 12/17 Loyola University Medical Center

Administrative Secretary – Intra-abdominal Transplant 1/19 – 1/23 Senior Secretary 12/02 – 1/09

US Physiatry, LLC 1/18 – 12/18

Office Manager/Administrative Assistant

Alexian Brothers Medical Center

Administrative Secretary – Cardiovascular Associate 7/07–12/16 Children’s Memorial Hospital

Department of Child Adolescent Psychiatry 8/95 - 10/99 Department of Oral Surgery

Responsibilities:

NWMH

Coordinated meetings for physician - kept all meeting on Outlook

Acted as liaison with Physician and Attorneys as needed (including preparing invoices for payment to physician

Opened mail and kept physician knowledgeable of new events

Responsible for physician monthly reports/logs

Handled payments of Physician Licenses/Travel (including reimbursements)

Scheduled travel arrangements for physician

Scheduled patient’s appointments (New Patient and Return Office Visits)

Obtained authorization for patient’s testing prescribed by Physician

Acted as intake personnel by checking patients in and out of clinic

Ordered clinic and general supplies

Responsible for sending out reminder letters (or calling patients to remind them of appointments

Processed expense reports

Responsible daily for submitting billing to patient financial services

Obtained referrals as needed

Tasked messages to physician to ensure medications and/or questions were answered expeditiously

Assisted physician hospital affiliations as needed

Coordinated outside vendor meeting with nurse and/or physician

Assisted Oakbrook Terrace Physicians with billing pickup and deliverance to patient financial services

Faxed and scan physician dictated notes to primary care physicians

Delivered mail to the Oakbrook Office

LUMC

Handle telephone calls: Answer and screen, transfer and take messages

Greeted visitors to the department

Schedule and cancel New Patient, Re-Eval, POST, and testing appointments

Booked conference room for meetings

Send out new patient packets

Set up Zoom and Teams Meetings

Updated calendars for Physicians and Conference Rooms (meetings/Conferences)

Reschedule clinics when needed

Train Front Desk Colleagues

Input new referrals from NKR, Referrals from dialysis centers and self-patient referrals into EPIC

Send all referrals to Finance for Authorization

Signed for packages delivered to department

Ordered supplies

Updated calendars for Physicians and Conference Rooms (meetings/Conferences)

Gathered physician information for Call Calendar that went into Web On call for LUMC physicians

Prepared materials for MRB

Sent out letters of acceptance for MRB in a timely manner

Composed and send out letters via EPIC

Sorted and distributed mail for entire department

Drop charges in EPIC in a timely manner

Assisted new hires with welcoming packages to the department

Scheduled surgeries for Surgeons upon request

Using system IDX - schedule patient clinic appointments, radiology and/or GI Tests

Call in/fax pharmacy refills

Page physicians and/or nurses for urgent matters

Use UPS via electronically to ship as needed letters and packages

Faxes that come thru - review, sort and distribute

In system EPIC - enter messages to physician; format, print and send letters to and from referring doctors

Give verbal and mail out test result to patients upon physician request

Create letters of “no show” appointments

Weekly meetings with physicians and nurses to improve communication and healthcare to patients and internal departments

Assist in various office tasks

Back up other secretaries as needed

Assist administrator as needed with special projects

Assist Hepatology Department with projects

Monitor clinic and lab cancellations to be sure they are opened and/or closed US Physiatry, LLC

Obtained authorization for patient’s testing prescribed by Physician

Acted as intake personnel by checking patients in and out of clinic

Ordered clinic and general supplies

Responsible for sending out reminder letters (or calling patients to remind them of appointments

Responsible daily for submitting billing to patient financial services

Obtained referrals as needed

Tasked messages to physician to ensure medications and/or questions were answered expeditiously

Assisted physician hospital affiliations as needed

Coordinated outside vendor meeting with nurse and/or physician

Assisted Oakbrook Terrace Physicians with billing pickup and deliverance to patient financial services

Faxed and scan physician dictated notes to primary care physicians

Delivered mail to the Oakbrook Office

Alexian Brothers Medical Center

Answer telephone, take messages, route calls and provide routine (non-medical) information to patients.

Greets and speaks to patients/customers in a prompt, courteous and helpful manner.

Operated computer system efficiently to complete daily tasks.

When scheduling tests provide patient with appropriate instructions and preparation information.

When assigned develops weekly hospital patient rounding assignments for the on-call physicians.

Works late as assigned ensuring patient convenience in check out process.

Performs computerized scheduling, registration and discharge activities.

Verifies and updates necessary patient and insurance information.

Obtain authorizations for patient for procedures

Checked for appropriate managed care referrals on all patients as appropriate

Obtains all necessary current information to accurately process patient billing

Process physician clinical letters and transcription in a timely manner ensuring accuracy.

Fax, mail test results to patient or other physician’s office.

Confirms all patients prior to their appointment time with a physician using the phone tree system

Assist with distributing and sorting of faxes and mail in a timely manner.

Coordinates physician schedules

Performs a variety of routine typing and clerical duties as necessary.

Directly responsible for the printing, editing and mailing of all dictated transcription from physicians

Screens visitors, telephone calls, incoming mail, publications and other correspondence for physician.

Maintains excellent guest relations.

Maintains confidentiality at all times.

Posses ability for time management.

Has decision-making/problem solving abilities to perform daily activity. Children’s Memorial Hospital

Made all new follow-up appointments with patients

Pulled medical records for daily patient visits and prescription refills

Transcribed dictation tapes and meeting minutes

Made travel (domestic) reservations

Supervised two (2) volunteers

Ordered MRI, CT as needed as well as other lab test and results per physician’s request

Budget tracking

Developed relationship with other hospital’s personnel and affiliates

Responsible for billing for patient care

Prepare invoices for payment

Report distribution

Research donor gift(s)

Enter new prospects and donors on data base program called Benefactor

Assist with fundraising events for the Telethon Department

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