Administrative Assistant
Resume:
Jacqueline Pikes
Berkeley, Illinois 60163
708-***-**** - Cell
************@*****.***
Career Summary
To obtain an Administrative Assistant/Secretarial position utilizing my accounting skills. Employment History:
Northwestern Medicine
Administrative Assistant – Urology 6/23 – 10/23
Administrative Assistant – Physical Medicine and Rehabilitation 1/16 – 12/17 Loyola University Medical Center
Administrative Secretary – Intra-abdominal Transplant 1/19 – 1/23 Senior Secretary 12/02 – 1/09
US Physiatry, LLC 1/18 – 12/18
Office Manager/Administrative Assistant
Alexian Brothers Medical Center
Administrative Secretary – Cardiovascular Associate 7/07–12/16 Children’s Memorial Hospital
Department of Child Adolescent Psychiatry 8/95 - 10/99 Department of Oral Surgery
Responsibilities:
NWMH
Coordinated meetings for physician - kept all meeting on Outlook
Acted as liaison with Physician and Attorneys as needed (including preparing invoices for payment to physician
Opened mail and kept physician knowledgeable of new events
Responsible for physician monthly reports/logs
Handled payments of Physician Licenses/Travel (including reimbursements)
Scheduled travel arrangements for physician
Scheduled patient’s appointments (New Patient and Return Office Visits)
Obtained authorization for patient’s testing prescribed by Physician
Acted as intake personnel by checking patients in and out of clinic
Ordered clinic and general supplies
Responsible for sending out reminder letters (or calling patients to remind them of appointments
Processed expense reports
Responsible daily for submitting billing to patient financial services
Obtained referrals as needed
Tasked messages to physician to ensure medications and/or questions were answered expeditiously
Assisted physician hospital affiliations as needed
Coordinated outside vendor meeting with nurse and/or physician
Assisted Oakbrook Terrace Physicians with billing pickup and deliverance to patient financial services
Faxed and scan physician dictated notes to primary care physicians
Delivered mail to the Oakbrook Office
LUMC
Handle telephone calls: Answer and screen, transfer and take messages
Greeted visitors to the department
Schedule and cancel New Patient, Re-Eval, POST, and testing appointments
Booked conference room for meetings
Send out new patient packets
Set up Zoom and Teams Meetings
Updated calendars for Physicians and Conference Rooms (meetings/Conferences)
Reschedule clinics when needed
Train Front Desk Colleagues
Input new referrals from NKR, Referrals from dialysis centers and self-patient referrals into EPIC
Send all referrals to Finance for Authorization
Signed for packages delivered to department
Ordered supplies
Updated calendars for Physicians and Conference Rooms (meetings/Conferences)
Gathered physician information for Call Calendar that went into Web On call for LUMC physicians
Prepared materials for MRB
Sent out letters of acceptance for MRB in a timely manner
Composed and send out letters via EPIC
Sorted and distributed mail for entire department
Drop charges in EPIC in a timely manner
Assisted new hires with welcoming packages to the department
Scheduled surgeries for Surgeons upon request
Using system IDX - schedule patient clinic appointments, radiology and/or GI Tests
Call in/fax pharmacy refills
Page physicians and/or nurses for urgent matters
Use UPS via electronically to ship as needed letters and packages
Faxes that come thru - review, sort and distribute
In system EPIC - enter messages to physician; format, print and send letters to and from referring doctors
Give verbal and mail out test result to patients upon physician request
Create letters of “no show” appointments
Weekly meetings with physicians and nurses to improve communication and healthcare to patients and internal departments
Assist in various office tasks
Back up other secretaries as needed
Assist administrator as needed with special projects
Assist Hepatology Department with projects
Monitor clinic and lab cancellations to be sure they are opened and/or closed US Physiatry, LLC
Obtained authorization for patient’s testing prescribed by Physician
Acted as intake personnel by checking patients in and out of clinic
Ordered clinic and general supplies
Responsible for sending out reminder letters (or calling patients to remind them of appointments
Responsible daily for submitting billing to patient financial services
Obtained referrals as needed
Tasked messages to physician to ensure medications and/or questions were answered expeditiously
Assisted physician hospital affiliations as needed
Coordinated outside vendor meeting with nurse and/or physician
Assisted Oakbrook Terrace Physicians with billing pickup and deliverance to patient financial services
Faxed and scan physician dictated notes to primary care physicians
Delivered mail to the Oakbrook Office
Alexian Brothers Medical Center
Answer telephone, take messages, route calls and provide routine (non-medical) information to patients.
Greets and speaks to patients/customers in a prompt, courteous and helpful manner.
Operated computer system efficiently to complete daily tasks.
When scheduling tests provide patient with appropriate instructions and preparation information.
When assigned develops weekly hospital patient rounding assignments for the on-call physicians.
Works late as assigned ensuring patient convenience in check out process.
Performs computerized scheduling, registration and discharge activities.
Verifies and updates necessary patient and insurance information.
Obtain authorizations for patient for procedures
Checked for appropriate managed care referrals on all patients as appropriate
Obtains all necessary current information to accurately process patient billing
Process physician clinical letters and transcription in a timely manner ensuring accuracy.
Fax, mail test results to patient or other physician’s office.
Confirms all patients prior to their appointment time with a physician using the phone tree system
Assist with distributing and sorting of faxes and mail in a timely manner.
Coordinates physician schedules
Performs a variety of routine typing and clerical duties as necessary.
Directly responsible for the printing, editing and mailing of all dictated transcription from physicians
Screens visitors, telephone calls, incoming mail, publications and other correspondence for physician.
Maintains excellent guest relations.
Maintains confidentiality at all times.
Posses ability for time management.
Has decision-making/problem solving abilities to perform daily activity. Children’s Memorial Hospital
Made all new follow-up appointments with patients
Pulled medical records for daily patient visits and prescription refills
Transcribed dictation tapes and meeting minutes
Made travel (domestic) reservations
Supervised two (2) volunteers
Ordered MRI, CT as needed as well as other lab test and results per physician’s request
Budget tracking
Developed relationship with other hospital’s personnel and affiliates
Responsible for billing for patient care
Prepare invoices for payment
Report distribution
Research donor gift(s)
Enter new prospects and donors on data base program called Benefactor
Assist with fundraising events for the Telethon Department
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