SANDY NELSON

Customer Service Representative

ad1anv@r.postjobfree.com

352-***-****

Orlando, Florida

Career Objective

Seeking a position in a dynamic organization where I can launch my career and work towards building a strong skill set. I’m a hard working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization. Organized, fast-learning and self motivated, Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

SKILLS

Proficient in Microsoft Word, and PowerPoint,Google docs,Team

Stability (Metrics,Conversions )

Problem Solving,strength, self-discipline

Effective Listening,Sales Optimization,

Speed and efficiency, Conflict Resolution

Hospitality

Education

Valencia College

Work Experience

Hilton Grand Vacation (corporate office)

Club Counselor/Customer Service Representative

Current-2023

•TimeShare Representative

Responsible for comprehensive customer service in a call center environment focused on assisting timeshare owners and Club Members. Answer inbound telephone calls from members and owners and effectively answer inquiries and educate member regarding all program options, Confirm reservations at resorts and affiliates providing comprehensive information about the resort, unit, amenities..

Data Entry

Walgreens

•April- 2022

Preparing and dispensing patient medications.Perform regularly, including typing up prescription information for drug labels, authorizing prescription refills and organization the drug inventory in the pharmacy. Capture specified fields from source documents accurately. Ability to type a minimum of 30 WPM.reviewing prescriptions, maintaining records and supplies, preparing medication, offering instruction and advice, and solving billing issues. working in a call center establishment

Cashier

Universal Studios Orlando (Diagonal Alley)

March 2018

Provides a positive customer experience with fair, friendly, and courteous service.Ensuring extraordinary guest service by providing positive interactions with guests courteous manner. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.Resolves customer issues and answers

Work in different food and beverage venues, including both indoor and outdoor venues. Greeting guests and suggestively sells and fills food and beverage orders. Providing an interactive guest experience through the utilization of suggestive sales techniques and product demonstrations in a positive and outgoing manner and work Fast and efficiently.

Supervisor

Victoria Secrets

May- 2017.

Delivers a friendly and efficient experience, processing customer transactions accurately and efficiently at the registers . Reinforces customer buying decisions at checkout and encourages purchase of additional items.

Setting personal goals and tracking individual and team performance to the goals.Preparing for each shift by maintaining awareness of all sales, promotions and applicable sale procedures. Plan better growth for the guest and employees .Responsible for finances including collecting cash during closing hours and beginning . .Mentor and guide employees on having the most outstanding customer service and fulfilling responsibilities for the company

Retail Sales Associate

Express

2015

Responsible for sales floor coverage while maintaining a selling focus, motivates sales, Team work. Demonstrate strategic selling techniques such as fitting room wardrobing and personalized merchandise selections. Provides advanced knowledge of current fashion trends and Express products. Maximizes the fitting room experience, while driving sales and creating an elevated customer experience. Being able to keep up with sales and metrics store wide .

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