Joy N. Stamps

**** ********* **

Dallas, Texas **287

Mobile: 612-***-****

Email: ad1and@r.postjobfree.com

OBJECTIVE: To work with a rewarding company with minimal or no supervision.

A place where there is room for advancement, and be rewarded with

Financial security and stability.

EDUCATION: Estancia High School Costa Mesa, CA

GED 1988 - 1992

Strayer University Morrow, GA

BA Business Administration 2016 – 2017

Minneapolis Community & Technical College Minneapolis, MN

AS Degree in Human Services 2020 - Present

EXPERIENCE: America’s Best Eyeglasses & Contacts McKinney, TX

Direct Support Professional 2020 - 2023

Worked to improve, to enrich and respect the lives of

individuals with developmental, physical, and mental disabilities.

Developed and implemented behavioral management care plans.

Maintained accurate case management. Developed and

implemented plans for individuals to achieve

greater independence, their daily goals, and community integration.

Supervised individuals with their Activities of Daily Life

Administered daily medications, assisted with day-by-day operations

of the residence accordance with regulatory requirements, agency

policy and quality program standards.

Stauer Burnsville, MN

Inbound Customer Service Representative 2017 – 2020

Work with several teams to accomplish one goal and that customer

client satisfaction.

Demonstrated a strong record of accomplishment for working

collaboratively on cross-functional and cross-culture teams.

Work closely with account executives and solutions analysis to

gain clear understanding of expectation of High Revenue Accounts.

ReSound US Bloomington, MN

Customer Support Representative 2013 – 2017

Effectively communicated using customer friendly and

appropriate language, to explain customer bills, payment

issues and handled billing disputes consistent with standards.

Won Gold Award for excellence in Customer Service for 2012.

Provided translation assistance for Spanish-speaking customers.

Saved and re-sell the value of products and services by properly

aligning their features, benefits, and price with the needs of the

customers.

Chicago Transit Authority (CTA) Chicago, IL

Customer Service Representative 2005 - 2013

Maintain quality control/satisfaction records, constantly seeking

new ways to improve customer service

Received callers providing exceptional listening skills to determine

the nature of their call order to address them clearly and precisely

inquiries in a professional manner

Received numerous customer service awards for critical to quality

accuracy, high turnovers, and increased customer renewals.

Utilized Siebel software for data entry of customer service information

for accuracy and quality control

SKILLS: Typing 40-45 WPM, Data Entry 7000 KPM, Outlook, Internet, Word,

Excel, PowerPoint, Jaws, and FoxPro, Medical terminology, AP/AR

Contact this candidate