LORFREDA MONIQUE HART

*** ******* *** *** *** ROCK HILL SC 297320

803-***-****

803-***-****

ad1anb@r.postjobfree.com

SUMMARY

● I have 20 plus years in Customer Service and Customer Retention. I have over 15 years in Collections.

● I have 19 years in the Banking Industry

● I have experience in Cash Handling, Opening and Closing Various Banking Accounts

● I Supervised 6 Bank Tellers in an 8 lane Remote Drive-Thru for Bank of America

● I have an Associate of Arts Degree in Fashion Design and Merchandising. I have worked

extensively in the banking industry. I was a Visual Merchandiser for Stroud’s Linen Warehouse in Lakewood, California for 3 years. I was hired with Bank of America in April 1996. I started out as an on-call/traveling teller and was promoted to a full time position at a stable branch in 1997. After 6 months I was promoted to supervisor over an 8 lane drive-thru at the main branch located in Rock Hill, South Carolina. I held that position for 2 years. I was then promoted to Personal Banker in the Charlotte, NC Call Center.

EDUCATION

1996 York Technical College, Rock Hill, SC

Legal Office

1988 Brooks College, Long Beach, CA

Fashion Design and Merchandising

Associate of Arts Degree

Software Skills:

Microsoft Office: Word, Excel, Outlook, Access, PowerPoint, Adobe, Abobe Flash CS4

Davox/ Audio Systems, Lexis Nexus Search, Lotus Notes, People Soft, Encapture, LPS (Lender Processing Service), Sharepoint, SCRA (Service Members Relief Act), GEM (Global Event Management)

EXPERIENCE

10/2022-CURRENT SPECTRAFORCE, RALEIGH, NC

PATIENT SERVICES REPRESENTATIVE: UNDER THE GENERAL DIRECTION OF AN OPERATIONS MANAGER, RESPONSIBLE FOR PROVIDING WELL DEFINED SERVICES TO PATIENTS, PROVIDERS AND CAREGIVERS. RESPONSIBLE FOR BILLING AND CODING SUPPORT; CLAIMS ASSISTANCE, TRACKING AND SUBMISSION; PRIOR AUTHORIZATION ASSISTANCE AND TRACKING; WELCOME CALLS; ADVANCED ALTERNATE COVERAGE RESEARCH; APPEALS AND DENIALS; INTAKES AND REPORTS ADVERSE EVENTS AS DIRECTED, ETC.

08/2021-CURRENT 4CI CONSULTING INC/ DALLAS, TX

CUSTOMER REPRESENTATIVE FOR 4CI CONSULTING

REGISTERING CUSTOMERS TO TAKE COVID VACCINE

ANSWERING QUESTIONS CONCERNING COVID

SETTING UP APPOINTMENTS AT THE DESIRED LOCATION TO RECEIVE THE VACCINE OR SCHEDULING HOMEBOUND SERVICE TO RECEIVE THE COVID VACCINES AND BOOSTERS

11/2020-08/2021 BEACON HILL/ NAN MCKAY & ASSOCIATES, CHARLOTTE, NC

●NAN MCKAY & ASSOCIATES; Customer Care Representative for Tulsa Ok Rental Assistance

●Answering calls from renter applying for rental and utility assistance from Restore Hope Ministries

●Making sure all the required documents were submitted by the renters and landlords to make sure they qualified for assistance.

09/2019-6/2020 INSIGHTGLOBAL/EMPLOYERS INSURANCE, CHARLOTTE, NC

● Worker Compensation/Customer Care Specialist

● Using Epic to enter new claims for injured workers and gather

information for the Employers, Employees and Legal

Representatives

● Answering questions pertaining to claims

02/2019-05/2019 APPLEONE/ REPUBLIC FINANCE, LANCASTER, SC

● Collections Agent

● Collections for Outstanding Personal Loans

06/2018-01/2019 NEW HOPE TREATMENT CENTER, ROCK HILL, SC

● Residential Counselor

● Assist Residence with basic needs

● Counseling Residence who have or are going through trauma

10/2017-01/2018 TALENTBRIDGE/ AMERISOURCEBERGEN FORT MILL, SC

● Benefits Verification Specialist: Verified benefits specific to the

drug Eylea for patients.

08/2015-10/2017 CONVERGYS, CHARLOTTE, NC

● Sales/Customer Service Representative for OnStar

● Assisting with the Sales and Renewals of OnStar products

● Assisting OnStar clients with basic needs associated with OnStar

09/2014-06/2016 AMERICAN RED CROSS, CHARLOTTE, NC

● Recruiter for Blood Platelet Donors

06/2010-07/2014 WELLS FARGO, FORT MILL, SC

● Loan Servicing Specialist/ Document Execution Specialist; downloading affidavits and prepping documents for foreclosed properties; Imaging files via a system called Encapture, to be replaced in the computer system and shipped.

● Providing alternatives to foreclosure and bankruptcy through retention options, such as, short and long term loan modifications, moratoriums, special forbearance and repayment plans.

Contact this candidate