Customer Service Rock Hill
Resume:
LORFREDA MONIQUE HART
*** ******* *** *** *** ROCK HILL SC 297320
************@*****.***
SUMMARY
● I have 20 plus years in Customer Service and Customer Retention. I have over 15 years in Collections.
● I have 19 years in the Banking Industry
● I have experience in Cash Handling, Opening and Closing Various Banking Accounts
● I Supervised 6 Bank Tellers in an 8 lane Remote Drive-Thru for Bank of America
● I have an Associate of Arts Degree in Fashion Design and Merchandising. I have worked
extensively in the banking industry. I was a Visual Merchandiser for Stroud’s Linen Warehouse in Lakewood, California for 3 years. I was hired with Bank of America in April 1996. I started out as an on-call/traveling teller and was promoted to a full time position at a stable branch in 1997. After 6 months I was promoted to supervisor over an 8 lane drive-thru at the main branch located in Rock Hill, South Carolina. I held that position for 2 years. I was then promoted to Personal Banker in the Charlotte, NC Call Center.
EDUCATION
1996 York Technical College, Rock Hill, SC
Legal Office
1988 Brooks College, Long Beach, CA
Fashion Design and Merchandising
Associate of Arts Degree
Software Skills:
Microsoft Office: Word, Excel, Outlook, Access, PowerPoint, Adobe, Abobe Flash CS4
Davox/ Audio Systems, Lexis Nexus Search, Lotus Notes, People Soft, Encapture, LPS (Lender Processing Service), Sharepoint, SCRA (Service Members Relief Act), GEM (Global Event Management)
EXPERIENCE
10/2022-CURRENT SPECTRAFORCE, RALEIGH, NC
PATIENT SERVICES REPRESENTATIVE: UNDER THE GENERAL DIRECTION OF AN OPERATIONS MANAGER, RESPONSIBLE FOR PROVIDING WELL DEFINED SERVICES TO PATIENTS, PROVIDERS AND CAREGIVERS. RESPONSIBLE FOR BILLING AND CODING SUPPORT; CLAIMS ASSISTANCE, TRACKING AND SUBMISSION; PRIOR AUTHORIZATION ASSISTANCE AND TRACKING; WELCOME CALLS; ADVANCED ALTERNATE COVERAGE RESEARCH; APPEALS AND DENIALS; INTAKES AND REPORTS ADVERSE EVENTS AS DIRECTED, ETC.
08/2021-CURRENT 4CI CONSULTING INC/ DALLAS, TX
CUSTOMER REPRESENTATIVE FOR 4CI CONSULTING
REGISTERING CUSTOMERS TO TAKE COVID VACCINE
ANSWERING QUESTIONS CONCERNING COVID
SETTING UP APPOINTMENTS AT THE DESIRED LOCATION TO RECEIVE THE VACCINE OR SCHEDULING HOMEBOUND SERVICE TO RECEIVE THE COVID VACCINES AND BOOSTERS
11/2020-08/2021 BEACON HILL/ NAN MCKAY & ASSOCIATES, CHARLOTTE, NC
●NAN MCKAY & ASSOCIATES; Customer Care Representative for Tulsa Ok Rental Assistance
●Answering calls from renter applying for rental and utility assistance from Restore Hope Ministries
●Making sure all the required documents were submitted by the renters and landlords to make sure they qualified for assistance.
09/2019-6/2020 INSIGHTGLOBAL/EMPLOYERS INSURANCE, CHARLOTTE, NC
● Worker Compensation/Customer Care Specialist
● Using Epic to enter new claims for injured workers and gather
information for the Employers, Employees and Legal
Representatives
● Answering questions pertaining to claims
02/2019-05/2019 APPLEONE/ REPUBLIC FINANCE, LANCASTER, SC
● Collections Agent
● Collections for Outstanding Personal Loans
06/2018-01/2019 NEW HOPE TREATMENT CENTER, ROCK HILL, SC
● Residential Counselor
● Assist Residence with basic needs
● Counseling Residence who have or are going through trauma
10/2017-01/2018 TALENTBRIDGE/ AMERISOURCEBERGEN FORT MILL, SC
● Benefits Verification Specialist: Verified benefits specific to the
drug Eylea for patients.
08/2015-10/2017 CONVERGYS, CHARLOTTE, NC
● Sales/Customer Service Representative for OnStar
● Assisting with the Sales and Renewals of OnStar products
● Assisting OnStar clients with basic needs associated with OnStar
09/2014-06/2016 AMERICAN RED CROSS, CHARLOTTE, NC
● Recruiter for Blood Platelet Donors
06/2010-07/2014 WELLS FARGO, FORT MILL, SC
● Loan Servicing Specialist/ Document Execution Specialist; downloading affidavits and prepping documents for foreclosed properties; Imaging files via a system called Encapture, to be replaced in the computer system and shipped.
● Providing alternatives to foreclosure and bankruptcy through retention options, such as, short and long term loan modifications, moratoriums, special forbearance and repayment plans.
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