Customer Service Representative
Resume:
Jessica Pierre
Jane of all trades
Raleigh, NC **612
ad1ana@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Rehab Nurse Tech
Encompass health rehabilitation hospital of richmond - Richmond, VA April 2022 to Present
• Assist an RN or LPN in completing patient-care support tasks.
• Promote the best possible patient satisfaction and outcomes.
• help patients to thrive on a daily basis.
• Use my attention to the little details that have a big effect on each patient’s treatment plan. Freelancing captioner
REV - Remote
December 2021 to August 2022
• Captioned videos for people who were hard at hearing
• Typed sounds to written words in a timely manor
• Edited written captions to make sure it aligned with sound
• Kept private video information confidential
Customer Service Representative (Remote)
TurboTax, Intuit - Remote
November 2021 to April 2022
• High quality customer interactions and experiences
• Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions
• Proficient with technology and solid knowledge of computer operations and software.
• Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer
• Document customer interactions
• Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes
• helped customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
• Applied defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
• Interacted with customers utilizing strong written and verbal skills as well as deep customer empathy
• Answered inbound phone calls and video chat customer service and technical support, handling technical support questions via phone, with video capability. Supervisor / Medtech / CNA
Covington - Raleigh, NC
May 2016 to July 2021
The Covington - Raleigh, NC
May 2016 to Now
• keeping track of patient medical history and test results,
• Administer prescribed medications according to schedule and reading MAR's to verify patient information
• Collected samples for testing. Monitored food and liquid input/output
• Record vital signs, such as temperature, blood pressure, pulse, respiration rate, as directed by medical or nursing staff
• Answer patient call signals, signal lights, bells, or intercom systems to determine patient needs.
• Supervised four CNAs in a 49 resident unit
• Medication reconciliation, medication cart inventory and restocking
• Performed Certified Nursing Assistant duties as needed
• Make weekly schedules for employees
Patient sitter/Caregiver
Per Diem Staffing - Cary, NC
March 2017 to August 2018
Monitored, redirected and provided a secure environment for high-risk patients who are often mentally confused, combative, verbally abusive, and actively suicidal.
● Assisted in transferring residents in and out of wheelchairs and adaptable equipment
● Provided close observation of the patients at the bedside, offering support, compassion, comfort, and safety
● Accurately recorded data and notified Nurse of any changes in status
● Assisted patients with activities of daily living Call Representative/ Data collector
RTI International - Raleigh, NC
November 2015 to July 2017
Administering surveys
● Interviewed patients to conduct research base longitudinal surveys
● Worked independently and followed specific directions
● Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension
● Used computers and computer systems to enter, process and transmit data
● Used negotiation skills to gain and maintain cooperation of interviewees Picker/ Order picker
Amazon Distribution Center - Hopewell, VA
April 2015 to November 2015
Picked products for customers from specific locations using a RF scanner and an order picker machine
● Safely palletized customers products as they're picked from their designated locations
● Ability to work in a fast paced environment and be flexible regarding current company needs
Certified Nursing Assistant
Sunnybrook Rehabilitation center - Raleigh, NC
August 2013 to April 2015
Cared for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post operative recovery and convalescents
● Took and recorded vital signs such as temperature, blood pressure, pulse and respiration rates
● Helped residents with activities of daily living, including feeding, bathing, incontinence care and physical movements
● Charting daily ADL's and meal consumptions
● Assist patient while walking, sit to stand, and operating using Hoyer lifts Shift Leader
McAlister's Deli - Raleigh, NC
August 2010 to January 2014
Trained and supervised staff members. Provided input for new hire performance reviews and identified areas for additional training
• Handled all customer service complaints refunds and questions assuring my customers were satisfied and ensuring the daily shift ran smoothly
• Recorded accurate daily cash records and forecasted sales, and delivered bank deposits
• Maintained accurate inventory counts and proper food sanitation policies with team members
• Key holder. Performed both open and closing operations, printing reports, and finalizing the cash drawer
• Deliver food to companies
Clinical Training Student
Rehab Center - Garner, NC
March 2012 to March 2012
to March 2012
● Assisted residents in completing basic activities of daily living as well as more advanced needs
● Monitored vitals and any changes in mental or physical status
● Completed written documentation as required by the facility Receptionist
Great Clips - Cary, NC
June 2007 to March 2008
Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies
● Performed opening and closing duties to include cash/credit procedures and facility cleaning
● Answered phones, booked appointments, maintained accounts and client records
● Greeted all clients in a pleasant manner and guided them through their treatment Education
Some college in Pre Nursing
Wake Technical Community College - Raleigh, NC
2016 to Present
CNA certificate in Nursing
Care one health institute - Raleigh, NC
March 2015 to February 2019
High school diploma
William G Enloe High School - Raleigh, NC
March 2013 to February 2019
Skills
• INVENTORY (6 years)
• BILINGUAL
• Attentive to details (10+ years)
• Supervisor (5 years)
• Home Health (2 years)
• Cna Certified (10+ years)
• CNA (10+ years)
• Certified Nursing Assistant (10+ years)
• HHA
• Hoyer Lift (7 years)
• Dementia Care (10+ years)
• Order Picker (Less than 1 year)
• Alzheimer's Care (10+ years)
• Meal Preparation (10+ years)
• Alzheimer's Care (10+ years)
• Caregiving (10+ years)
• Meal Preparation (10+ years)
• Nursing (10+ years)
• RF Scanner (Less than 1 year)
• Order Picker (Less than 1 year)
• Medication Administration
• Vital Signs
• Patient Care
• Memory Care
• Infection Control Training
• EMR Systems
• Care plans
• Typing
• Social media management
• Calendar management
• Customer support (10+ years)
• Customer service (10+ years)
• Analysis skills
• Google Suite
• Workday
• Recruiting
• Windows
• Computer networking
• Hospice Care
• Sales (10+ years)
• Customer support (10+ years)
• Data collection
• B2B
• Documentation review
• Microsoft Access
• Clinical research
• Live Chat
• Medical Records
• Technical Support
• Employee Orientation
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Access (10+ years)
• Microsoft Office (10+ years)
• Microsoft Outlook (10+ years)
• Computer skills (10+ years)
• Dementia Care (10+ years)
• Quality control
• Supervising Experience
• Personal Assistant Experience
• Captioner (Less than 1 year)
• Transcription (Less than 1 year)
Certifications and Licenses
Medication Aide
C.N.A.
June 2015 to February 2019
Med Tech
BLS/CPR
January 2017 to January 2019
Certified Nursing Assistant
Certified Nursing
C.N.A
June 2016 to Present
March 2015 to February 2019
Certified Nursing Assistant (CNA)
CPR
Supervisor in Charge
April 2016 to July 2021
Assessments
Nursing Aide Skills — Expert
June 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Expert
Medical Terminology — Proficient
June 2019
Understanding and using medical terminology
Full results: Proficient
First Aid — Highly Proficient
June 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Highly Proficient
Problem Solving — Proficient
June 2019
Analyzing relevant information when solving problems. Full results: Proficient
Active Listening — Proficient
September 2019
Actively listening and appropriately responding in conversations. Full results: Proficient
Attention to Detail: Inventory — Expert
September 2019
Applying systematic processes for managing and storing products and merchandise. Full results: Expert
Personality: Customer Service Fit — Proficient
August 2019
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Nursing Skills: Clinical Judgment — Completed
June 2019
Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Completed
Work Style: Reliability — Highly Proficient
May 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Attention to Detail — Highly Proficient
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Recruiting — Completed
January 2022
Managing the candidate sourcing and selection process Full results: Completed
Medical receptionist skills — Highly Proficient
December 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Work style: Reliability — Familiar
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Wake County YES Program
Member
Additional Information
Skills
Bilingual in creole
Inventory
Customer Service
Call Center
Attention to detail
Management
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