RICHELLE NELSON ***** CHELSEA LANE HAMPTON GA ****8,

EMAIL: ad1alm@r.postjobfree.com

PHONE # 470-***-****

PASSIONATE, DEPENDALE AND MOTIVATED PERSON LOOKING TO EXPLAND MY KNOWLEDGE AND MY BRAND IN THE COMPANY SUCCESS. SKILLED IN MULTITASKING AND PRIORTIZING MY WORK IN A HIGH PREASSURE ENVIRONMENT, ALONG WITH GREAT COMMUNICATION SKILL AND GENERAL MOTIVATION SPIRIT.

CURRENT POSTION

Chime Solution

ESCALATION SUPERVISOR: AUGUST 6.2022 -CURRENT

Being able to maintain new information and provide the correct information for the agents on the floor

Having patience to guide and provide easy navigation or work around to get a resolution for both customer and agents

Monitoring agents when they are on the call, hold or long break to make sure we are able to meet metrics

Available for sup call request and helping the chat at the same time,also assisting manager when needed with call back base on customer survey dissatisfaction

Being a reliable individual for work and flexibility for the time of day which would be need for the company work hours

Being able to have meeting with team and discuss the next steps we could take to make the floor run smoothly

Coming up ways of tracking performance and knowledge

Chime solution

Agent

April 4.2022- August 5.2022

Providing information for cx with the issue of there call, being able to think out of the box to provide a resolution

Type 30-40 WPM

Being able to maintain my emotion and stay in a professional manner to represent the company

Using the information section KM to see article which would help me solve the issue for cx and the time of promotions being enrolled

Being able to de-escalate irrorated customers

Meeting all my goal per managers expectation

Reliable, motivated, empathy and determine to learn

Notated each call and resolution provided for the customers

911 dispatch

Telecommunication officer

Private

09.16.2021

Receives emergency calls.

Asks caller to describe the nature of the emergency and asks follow up questions as necessary.

Takes down location and personal information of the caller.

Dispatches available emergency units to the proper location.

Keeps callers on the line when necessary.

Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive.

Maintains logs of all calls and dispatched units.

Enters call information and records into database.

Prioritizes simultaneous emergency scenarios.

Stays up to date on location and activity of emergency units in the area.

Monitors activity of emergency vehicles and on-duty personnel during shift.

Receives non-emergency calls.

Advises callers on how to handle non-emergency situation, and transfers callers to proper department.

Submits call logs and caller information to law enforcement and legal officials when necessary.

Testifies in court when called to do so.

Reports any fraudulent or prank emergency calls to supervisor.

Reason of leaving: eventually my health didn’t put me in the position of continuing my duties and couldn’t handle the pain of each call, it was a experience I wouldn’t forget,however was nice assisting each person .

GOOGLE

FAIRBURN GA

5.15.2021-09.16.2021

Being able to follow workflow chart on making and correcting computer and cpu

Followed group leader instruction of each station, learning what each department would cover storages on device, tabs and computer part

Able to load and pack the device, packaging and sending them off to the warehouse docks .

Being able to work a flexible shift and doing mandatory OT

Being able to keep up with each system updates, following techs to different department to assist them .

Build the cpu form scratch without breaking or damaging equipment.

Being able to place BMC SIMS in the device moving at 5 mph per device

Moving with the line speed and not holding up the line

Making sure we able to create 300 device per day

Reason for leaving : I eventually wish to find something else I was good at and wanted to be successful in it, so I branched out for a different career

MY ACHEIVEMENT

Ems/fire > certificate

911 dispatch >certificate

JCDC talented >certification

EDUCATION

CXC- 8 SUBJECTS

>MATHAMATICS

> ENGLISH

>ENGLISH 101

>HISTORY

>SCIENCE

>THEATER

> IT

>SOCIAL STUDIES

GSAT-7 SUBJECTS

MATHAMATICS

> ENGLISH

>ENGLISH 101

>HISTORY

>SCIENCE

>THEATER

> IT

LETTER OF CONSIDERATION

MY name is Richelle nelson, I’m applying for the manager position on the FirstNet project (GROUP LEADER). Being apart of this project and company has been graceful journey I have been appreciated for him hard work and that is something what I have always lack from my previous work environment. Why do I want to become a manager? Due to me being apart of the ESCALATION TEAM I have been able to observe a lot of progress and non- progress being done on the floor, our main issue is the agents lacking the policy information and feeling as if they cant engage with their managers, I have been able to take notes on each of the managers on the floor and they each have a character of what make them a leader for there group (1.organization, 2.knowledge,3.engagment /entertainment, 4. Always determine to get the correct if for the his/her team ) each of these skill are what each manager has on the floor and I plan on combining these skill to become a successful manager on the floor .

If I’m not able to get this position one day there will be a opening for the next position and hope I will get the opportunity again, THANK YOU .

RICHELLLE NELSON

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