* ****

Mori Perminas I Am Customer Focused – Customer Driven

ad1ald@r.postjobfree.com

317-***-****

Dedicated to providing excellent customer experience while meeting and surpassing quotas. I pride myself on the ability to work independently and collaboratively with great communication skills. I’m detail oriented which enables me to utilize my problem-solving skills to attain solutions all while continuously growing and retaining great relationships. Professional Experience. Certification in Software Developer engineer in test.

Commercial Solutions One, CSR Consultant Analyst – May 2012 – present

• Analyze customer service requirements and inform clients of all available services

• Administer all customer orders, provide appropriate consultation to customers for various products and services and place orders accordingly

• Manage customer issues and resolve them effectively

• Answer customer inquiries via phone calls and emails while ensuring appropriate assistance in compliance with company policies and procedures

• Develop and maintain professional relationships with colleagues and stakeholders

• Work with purchasing and source appropriate material for customers, manual testing and penetration testing.

• Evaluate customer requirements for product and services and provide consultation to select appropriate products

• Assist customers in selecting the optimal and most cost-effective solutions for their requirement

• Prepare documents for individual accounts and ensure follow up on all pending issues

• Grow and maintain effective relationships with customers

• Maintain up-to-date knowledge on order status and keep customers always informed Charles Schwab, Brokerage Account Specialist – February 2009 – February 2012

• Educate clients on how to navigate their accounts online

• Participate in in-depth conversations with clients involving market conditions, trends and providing investment education

• Advocate for client by caring enough to ask the difficult questions knowing that just one question, the right question, can change a client’s future

• Use investigative skills to resolve client issues through use of technology within Schwab systems to identify efficient and effective methods to meet client goals

• Consult and recommend appropriate solutions to clients which align to their goals and promote Schwab’s growth

• Build strong relationships by working in a team-based environment with a diverse group of associates focused on meeting the needs of the company and clients

• Participate in a performance-based culture where employees are empowered to own their career with a focus on addressing clients’ needs, personalizing each interaction, and valuing clients and their time 2 Page

Mori Perminas I Am Customer Focused – Customer Driven ad1ald@r.postjobfree.com

317-***-****

RCI, Vacation Specialist – October 2006 – February 2009

• Serve as the first point of contact for the various clubs of RCI members

• Receive inbound telephone calls or conduct outgoing calls to confirm exchanges and solicit space bank deposits, subscriptions, and renewals, making sure to meet service expectations

• Sell, promote clubs and additional travel-related products and services (e.g., current promotions and renewals} to generate corporate revenue

• Provide service that will “WOW” club members while maintaining a positive brand image and company reputation

• Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving solutions for members as required

• Educate members on the value of their membership and the most effective use of the exchange process

• Conduct welcome and save calls promoting clubs along with other call activities to support the efficient and effective growth of the club’s member base

• Handle complaints by providing appropriate solutions and alternatives within guaranteed time limits and follow up in a timely manner to ensure resolution

• Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity

• Provide accurate tabulation of calls stats and sales reports as appropriate

• Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients

Education

Purdue University Psychology - Chemistry

Skills

Word, Power Point, Excel, and Outlook

Contact this candidate