Customer Service Sales Associate
Resume:
Esmeralda Gonzalez- Hernandez
Tucson, AZ *****
**************@*****.***
To secure a position of which my training and skills are effectively utilized. Work Experience
Sales Associate/Key Holder
Bath & Body Works - Tucson, AZ
July 2022 to Present
• Engaging with customers
• Uncovering product
• Helping with sales/tracking sales
• Tracking conversion
• Floor sets
• Cashier
• Cleaning
• Organizing store
• Rearranging store
• Online orders
• Marketing
• Promoting
• Unboxing product/ putting product on display
• Organizing under stock
• Clean and organize stockroom
• Receive and store shipping materials in a stockroom
• Pack online orders as needed
• Assist in stock counts and inventory records
• Move inventory to off-site
Customer Service
Freeze gourmet - National City, CA
June 2021 to January 2022
• Cashier
• Cash handler
• Food handler
• Food prep
• Store buyer
• Organize store shopping list
• Organize shifts/cover shifts
• Assign assignments
• Over checking clock ins/ outs
• Organize store and food products
• Clean
• Lock up the store at the end of every shift
• Deposit daily invoice
Cashier/Waitress
Vanessa's deli - Chula Vista, CA
March 2021 to June 2021
• Cashier
• Hostess
• Courteously answer phone calls, welcome and seat guests, and present menus
• Prepare seat arrangements and organize reservations
• Monitor dining room for proper cleanliness and supply levels
• Follow up with diners and address any additional requests
• Kitchen prep
• Properly washed and cleaned produce while maintaining a clean workstation
• Prepared ingredients in a prompt manner
• Cleaning the work stations when needed
• Prepared salads, sandwiches, and side dishes
• Chopped produce and restocked ingredients as needed promptly
• Assisted line cooks with additional side work, quality checks, and plate garnishing
• Cash handling
• Restock supplies
• Plating order
• Bagging orders
• Delivering orders
• Revising money/distributing tips
• Cash deposit of the days sale
Customer Service Representative
Secure payment systems - San Diego, CA
February 2017 to March 2021
• Answering call centers
• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire about their payment status
• Negotiate payoff deadlines or payment plans
• Account receivable
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors
• Update account status and database regularly
• Merchant ACH processing
• Merchant gift card processing
• ACH support
• Gift card support
• Collecting and maintaining documentation to support compliance with the ACH policy.
• Review accounts submitted by agents and third- party senders in accordance with the Bank's merchant ACH polices.
• Approve or decline within authority levels granted in the merchant ACH polices .
• merchant account. Provide operational assistance as needed to the Merchant Services Department including review of merchant transaction activity's
• Monitor workflow within department to ensure that all deadlines are met.
• Monitor actively manage and report all ACH risk and compliance issues, breaches and suspicious activities in adherence to Bank ACH policy.
• Perform other duties and projects as assigned.
• Update department ACH procedures as needed.
• Review and implement changes to improve efficiency of the business
• Controlled emails
• Review over contracts for approval
• Scanning paperwork
Sales Representative
The Kirby Company - San Diego, CA
June 2015 to July 2016
• Set up appointments face to face
• Set up appointments through phone call
• Present the product to clients
• Door to door sale
• Fill out contracts
• Customer support
• Run credit reports
• Organize sales and events
Intern
Henderson, Goldberg and Clark - San Diego, CA
July 2013 to November 2013
Technical Support (intern)
Assist with web site development and maintenance utilizing HTML and front page. Up date and maintain database. Perform commercial collection and customer service as needed. Education
Diploma in Security
Job corps Fred G Acosta - Tucson, AZ
May 2022 to Present
Secondary School Education
Hogans real estate school - Tucson, AZ
June 2023 to September 2023
High school or equivalent in Education
National University Academy - Chula Vista, CA
June 2012 to June 2017
Skills
• Bilingual
• Call Center
• Customer Care (6 years)
• Customer Service
• Customer Support
• CSR
• Retail sales
• Software Troubleshooting
• Web Development
• Help Desk
• Microsoft Windows
• Computer Networking
• Microsoft Windows Server
• Remote Access Software
• ACH
• Operating Systems
• Troubleshooting
• Door-to-Door Experience
• Communication skills
• Typing
• Sales (2 years)
• Marketing (1 year)
• Assistant manager experience (2 years)
• Data collection (4 years)
• Real estate administrative experience
Languages
• Spanish - Intermediate
Certifications and Licenses
Guard Card
October 2022 to October 2024
Additional Information
SKILLS
• Windows 95,98.2000
• NT 4.0 Workstation
• NT 4.0 Server
• MS DOS
• MS Explorer
• MS Word
• MS Excel
• MS Power Point
• HTML
• Software installation / troubleshooting
• Hardware installation/ troubleshooting
• Customer Service
• End user support
Contact this candidate