Human Resources Client Service

Z D E NKA MCPARTLIN

*** ****** **. *********, ** 30252 • C: 678-***-**** • ad1akz@r.postjobfree.com S U M M A R Y O F Q U A L I F I C A T I O N S

High-energy management professional with exceptional interpersonal and communication skills and an extensive background in the following competencies: LEADERSHIP > STRATEGIC PLANNING > DEVELOPMENT > EXECUTION

Demonstrated ability to develop, execute, and promote organization.

Proven ability to cultivate productive relationships with key decision makers and achieves goals.

Excellent qualifications in strategic planning with comprehensive knowledge of organizational development, team building and objective execution. P R O F E S S I O N A L E X P E R I E N C E :

S Y N O V U S B A N K

B r a n c h S e r v i c e S u p e r v i s o r : A u g . 1 6 th 2021-Jun. 3rd 2022

• Oversees day to day transactions of Tellers/Senior Tellers in a high-quality manner so as to provide superior client service with minimal service problems.

• Ensures staff is supportive of sales efforts and that referrals to branch personnel are part of quality client service.

• Responsible for recruiting, interviewing and selection of Tellers hired within the branch.

• Conducts bi-annually performance evaluation and reviews; recommends to Human Resources promotions, raises and terminations.

• Responsible for leading and managing the execution of Teller Advisory Program; provides teller training and development by conducting on-the-spot coaching and counseling.

• Work closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products, and services.

• Serve as back up to relationship banker when needed.

• Lead by an example, by providing outstanding customer service to those that enter the branch.

• Ensures all operating procedures are followed.

• Conducts bi-annually performance evaluation and reviews; recommends to Human Resources promotions, raises and terminations.

Zdenka McPartlin Page 2

NAVY FEDERAL CREDIT UNION Aug. 3, 2015-Jun. 16th 2017 Member Service Representative : El Paso, TX

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

• Counsel current and prospective members about Navy Federal's products and services * Ensure cash and other negotiable instruments are handled properly

• Identify opportunities to cross service products and increase product penetration

• Perform platform banking functions

• Understand and comply with federal and other regulations relating to financial products and services

• Assist with Branch Office vault opening, closing and balancing procedures

• Serve as a Branch Office and/or ATM vault custodian BB&T BANK Dec. 6, 2010- Jul. 25, 2014

Teller Supervisor : Troy, AL and Mt. Pleasant, SC

• Oversees day to day transactions of at least 8 Tellers/Senior Tellers in a high quality manner so as to provide superior client service with minimal service problems.

• Manage two teller lines in two different branches.

• Ensures staff is supportive of sales efforts and that referrals to branch personnel are seen as part of quality client service.

• Responsible for recruiting, interviewing and selection of Tellers hired within the branch.

• Ensures efficient staffing and scheduling of Tellers is maintained above 80% of the staffing requirement, as per Company Policy.

• Conducts bi-annually performance evaluation and reviews; recommends to Human Resources promotions, raises and terminations.

• Received 100% rating on Teller Mystery Shops conducted randomly on quarterly basis.

• Assists Tellers with complex transactions/client issues ensuring timely and professional resolution.

• Responsible for leading and managing the execution of Teller Advisory Program; provides teller training and development by conducting on-the-spot coaching and counseling.

• Ensures all operating procedures are followed as outlined in the Branch Operations Manual

(BOM); resulted in receiving an overall rating of 93% on an operational audit.

• Assists with Risk Management practices to include: management of Teller differences, losses and Teller errors.

• Assist with account maintenance as a Relationship Banker when needed. SUNTRUST BANK - Feb. 2007- Nov. 2010

Teller 3: Norcross, GA

Zdenka McPartlin Page 2

• Provide professional client service, which includes but is not limited to: performing accurate transactions, greeting the client, smiling, using the client’s name during the transaction, and thanking each client for his or her business. Refer clients to other branch personnel as needed.

• Perform basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks, and redeeming savings bonds.

• Responsible for all operations within the main vault and served as a Teller Supervisor for over 4 months.

• Provide excellent customer service & exceeded teller lead expectations where has acted as a making decisions supervisor in absence of a Teller Manager.

• Maintained strong operational skills with no fraud losses and great over/short numbers while operating in this position; considered the subject matter expert of the branch on all operations.

• Responsible for training incoming tellers to the branch and within the region of the company.

• Responsible for account maintenance, opening and closing accounts in the absence of the Financial Service Representative.

LANGUAGES:

Fluent in English, Serbian, Bosnian and Croatian

Have an ability to understand and communicate in Spanish E D U C A T I O N / T R A I N I N G :

Georgia Southwestern State University 2013-July 2015 Graduated with BBA in Business Administration

Major: Human Resource Management

Contact this candidate