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Subject Matter Client Success

Location:
Towson, MD
Posted:
November 19, 2023

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Resume:

TIM MCQUILLAN

443-***-**** ad1akv@r.postjobfree.com https://www.linkedin.com/in/timmcquillan/

SALES & CHANNEL LEADER

Leader of sales channel partnerships and account management with a demonstrated track record of success by applying a data-driven, consistent, and thoughtful approach to product adoption and business results within FinTech. Possesses a deep understanding of effective account strategies, complemented by a proven ability to design and manage such strategies. Recognized as an industry expert and pivotal contributor to groundbreaking innovations and advancements with a specialized focus on Account Development. Effective follower of sales process, meeting management and QBR techniques. Adept at gaining buy-in across the organization and recommend actions or innovations that generate value, recurring revenue, and margin improvement. Renowned for serving as fun and engaging trainer, a subject matter expert and brand ambassador.

AREAS OF EXPERTISE

Strategic Market Insight

New Product & Process Catalyst

Client Success

Go-To Market Execution

Market Development/Account Growth

SaaS Conversion

PROFESSIONAL EXPERIENCE

CREDITXPERT – Baltimore, MD 05/2004 – 07/2023

Manager of Strategic Partnerships (07/2022 – 07/2023)

Spearheaded and completed contracting under new SaaS Go-To-Market model with 70% of partners; sold and onboard companies first lender. Supported new leadership team, serve as relationship history and market subject matter expert. Design sales process and implementation considerations for reseller transition and customer onboarding.

Presented strategy and mentored all stakeholders in the echo-system including end-customers, internal product team, outside influencers, and partners to ensure proper commercial construct.

Generated partner referrals, revenue and facilitated the cultural and organizational shifts by demonstrating dedicated vision and executing strategies across all functional areas.

Manager of Channel Sales & Client Success (01/2020 – 07/2022)

Devised, recommended, and co-implemented the business strategy to change the role of all partners, in a collaborative way that supported existing business and encouraged referrals.

Coordinated sales efforts with cross-functional teams including R&D, Business Development, Marketing, and Operations.

Conducted Quarterly Business Reviews (QBR’s) with top customer accounts, resellers, and partners. Identified opportunities for churn rate reduction, penetration to non-user accounts, marketing programs and test pricing strategies. Top line growth exceeded 30% per year.

Page 2 Tim McQuillan 443-***-****

Channel Sales Manager (01/2010 – 01/2020)

Over quota 8 out of 10 years.

Drove an 80% wide adoption rate, market wide, of one automatic product, which generated millions in revenue, in perpetuity.

Co-created and went to market with two other ‘always-on’ products that helped address operational or compliance issues, which generated millions in revenue, in perpetuity.

Identified areas of white-space, recommended, and implemented account-specific actions to address it like UX changes, marketing events or training. Overall cross-sell rate went from 3% to 6%.

Influenced customer and partner system or product updates by maintaining collaborative and communicative relationships with colleagues, resellers, customers, and partners.

Expanded the channel from 10 to 50+ resellers, exclusively securing 100% of the market.

Account Executive (05/2004 – 01/2010)

Over quota 5 out of 6 years.

Drove sales and market share growth through successful acquisition of new accounts and penetration into existing accounts.

Achieved remarkable revenue increases, including an 81% boost in the number one account and a 46% increase in the third largest customer account in 2006.

Successfully piloted the implementation and evolution of two core products into niche reseller operating systems, involving custom system integration.

Collaborated and negotiated with reseller and technology partners to ensure product availability and compliance with legal and credit industry requirements.

Secured 100% market coverage by exclusively representing the product in mortgage origination.

Sustained organic and vertical growth despite challenges in the 2007 - 2008 mortgage market downturn, consistently contributing to $1M+ annual revenue increases.

Thrived in a dynamic role, driving add-on promotion, sales, and excitement across multiple verticals.

ADDITIONAL EXPERIENCE

Vericast FKA John H. Harland Company

Financial Sales Executive Rochester & NYC, NY

National Accounts Marketing Specialist Eastern US

EDUCATION

Bachelor of Arts in Economics

State University of New York At Fredonia



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