Customer Service Call Center

Chantel Cannady

**** ** **** *** ********* WA ***62 564-***-**** **************@*****.***

Objective

•Seeking to obtain a position with an established and growing company that is need of office management skills including – computer knowledge, organizational abilities, and business sense.

Education

Heald College, Associates Degree in Business Administration

Portland, OR 7/2010

NW College of Hair Design, Cosmetologist Degree

Milwaukie, OR 1/ 2005

•Licensed in hair design, facial technology and nail technology

Skills Summary

•Quick books - PowerPoint

•Typing (45/wpm with high accuracy) - Publisher

•Microsoft Word - Access

•Microsoft Excel

Experience

Club Privata- Portland Or

02/2023-Present

•Supervisor

•plan the nights schedule, when breaks/lunches are, what sections each staff member will be in.

•Make sure that staff has the adiquite supplies for the night

• Make sure that all floors are empty and cleaned before closing them down for the night and sending staff home

AAA Washington- Bellevue WA

03/2021-10/2023

•Customer service Representative-Call Center

•Inbound calls from members stuck on the side of the road or at home

•Collecting information about loaction, Vehical info and what is wrong with car to pass of to Dispatch

•Help New Members get signed up for services

•Help members pay renewal fees

Independent Provider- Vancouver WA 04/2018-03/2021

•Make meals for my client

•Clean his house

•Help with bathroom and showering

•Go shopping for my client

•Bill Paying

•Take client to the doctors and other appointments

Evergreen School District- Vancouver, WA 11/2013-11/2017

•School Bus Driver for Evergreen School District

•Making sure kids get to and from school every day

•driving in all conditions from Rain, snow, wind and shine

Avis/Budget Group- Portland, OR 05/2015-8/2016

•Driving the shuttle bus to the Airport and back to Budget car lot for guest to receive their car rentals

Chartwells- Vancouver, WA 10/2012-11/2013

•Nutrition services for the evergreen school district.

•Making sure kids get a full healthy diet from school lunches

•Prepare and serve meals to kids

PTA Secretary- Vancouver, WA 9/2012-6/2014

•organize school functions and help other parents with their activities.

•Take and deposit funds for the PTA, proceed over meetings.

•Taking notes and writing meeting minutes for both the Board meetings and General membership meetings.

Childcare Provider – Vancouver, WA 06/2011-10/2012

•Responsible for the supervision of children.

•Designed and supervised daily activities meant to nurture cognitive development and foster social skills

ACS (Affiliated Computer Services) –Tigard, OR 08/2010-5/2011

•Working on a call center floor, helping customers with orders support, and Problem solving

•Taking payments over the phone, such as Credit/Debit cards

• Working with other advisers and management

Volunteer, New Beginnings – Portland, OR 12/2008-12/2010

•Acting as the Sunday school teacher for younger parishioners (leading activities, discussions, etc.)

•Assisting with the cleanup efforts and restoration after natural disasters such as flooding

Childcare Provider – Fairview, OR 7/2007- 9/2008

•Responsible for the supervision of children including one with a speech impediment

•Designed and supervised daily activities meant to nurture cognitive development and foster social skills

Front-end Supervisor/Head Cashier, Home Depot – Portland, OR 8/2006-7/2007

•Responsible for the scheduling and oversight of up to 20+ cashiers

•Acted as the front-end supervisor in the absence of the front-end manager

•Assigned cashiers with respective areas/stations while overseeing breaks

•Served as head cashier when opening and closing the store along with cash reporting

Hairstylist, Perfect Look – Troutdale, OR 3/2004-2/2005

•Performed various services for patrons including haircuts, colors, perms, facial waxing, children s cuts

•Customer service/reception duties including scheduling while utilizing computer software

•Performed inventory organization and auditing

Head Cashier, Fred Meyers – Woodvillage, OR 6/1999-7/2003

•Performed Point of sale transactions (cashiering and operating the till)

•Monitored and assisted customers with fitting room needs

•Cleaning and organizing the apparel department in addition to hand

•ling the new merchandise

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