Keewana Sterling

Katy, TX

Knowledgeable and dedicated customer service professional with extensive

SUMMARY

experience in Logistics and Manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative Logistics

Merchants Metals - Houston, TX

January 2023 to Present

• Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Tracked orders and notified customers of status or potential delays.

• Generated documentation and information required for customer shipments.

• Conducted investigations to resolve issues related to logistics and cargo movements. Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

• Monitored inbound and outbound freight operations to establish timely delivery of packages.

• Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.

Operations Administrator

Great Day Improvements - Houston, TX

March 2021 to January 2023

Provided answers to customer questions via phone and email, typically within 24 hours. Supported sales team by handling all administrative tasks.

: Assed with odumening key processes and procedures and security protocols.

• Evaluated current operational practices and suggested improvement strategies.

• Coordinated meetings for department both in office and remotely via teams

• Documented transactions, orders and expenditures to gather sales data and forecast financial needs.

• Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets

CREDIT AND COLLECTION ANALYST

Vaco Liva Nova - League City, TX

July 2017 to January 2021

• Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.

• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.

Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.

• Analyzed and monitored portfolio credit performance against expectati and recommended improvement strategies.

• Worked in tandem with sales team and customers to negotiate payments CUSTOMER SERVICE REPRESENTATIVE AIR AND OCEAN FREIGHT Pro Cargo USA - Houston, TX

May 2016 to February 2019

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Handled customer inquiries and suggestions courteously and professionally.

• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Tracked orders and notified customers of status or potential delays.

• Generated documentation and information required for customer shipments.

• Conducted investigations to resolve issues related to logistics and cargo movements.

• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

• Monitored inbound and outbound freight operations to establish timely delivery of packages.

• Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.

• Negotiated freight rates with third-party vendors to acquire cost-effective contracts.

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

• Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.

• Registered vendors and customers on database to maintain updated roster.

• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.

• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.

Education

High school diploma

Cornerstone Christian correspondence school - Townsend, GA 2011 to 2011

Skills

• Credit Analysis

• Supply Chain

• Procurement

• Logistics

• ERP Systems

• Account Management

• Freight Experience

• SAP

• Data warehouse

• Order entry

• CRM software

• Oracle

• Microsoft Excel

• Order fulfillment

• Document management

• SAP Manufacturing

• Freight

• Inventory control

• Freight management

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