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Legal Assistant Customer Service

Location:
Warrenton, VA
Posted:
November 19, 2023

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Resume:

Ana Portillo

Warrenton, VA *****

ad1ajv@r.postjobfree.com

+1-540-***-****

Authorized to work in the US for any employer

Work Experience

Bilingual Legal Assistant/Paralegal

Mark B. Williams & Associates, PLC. - Warrenton, VA March 2021 to Present

At Mark B. Williams & Associates I work as a criminal defense, civil, and domestic paralegal. My responsibilities include drafting legal pleadings, filing pleadings with the Court, scheduling appointments, opening/ closing files, and assisting with legal research. Legal pleading I have drafted include warrant in debts, expungements, bond motions, motions to suppress, complaints for divorce, notice of appearance, and etc. I also complete and file subpoenas (witness subpoenas and subpoena duces tecum). I often speak with court clerks to set trial dates and opposing counsel. I assist atttorneys for trial preparation and trial.

Bilingual Paralegal/Legal Assistant

Leyruta, PLLC - Herndon, VA

July 2020 to February 2021

At this company, I work on document translations, completing applications such as I-765 and I-589, write letters to clients regarding information on their case, and translate appointments between a client and the attorney. I schedule appointments for the clients, and answer any questions regarding their case they might have.

Bilingual Food Service Specialist

The Villa at Suffield Meadows - Warrenton, VA

February 2019 to December 2020

At the Villa, as a food specialist, I oversee 65 residents. I have the responsibility of knowing each individual’s dietary needs and restrictions. I take their food orders during breakfast, lunch, and dinner hours, making sure their food gets served warm and on time. As a teammate, I help setting up the Bistro and cleaning it up as well as the kitchen. I also ensure to correct any order that is not served correctly or solve any complain the resident might have. An accomplishment that has evolved out of this job, is adjusting my performance according to each personality. Bilingual Child Care Teacher

Fauquier Community Child Care - Bealeton, VA

February 2018 to August 2018

During my time at Fauquier Community Child Care I worked in two different roles. In the school season, I was in charge of overlooking about 25 kids, their grades ranged from Pre-K to fifth grade. I would sit down and make sure that everyone was fed, entertained, and kept safe. Due to the nature of the age group I was working with I because CPR certified. During the summer season, I was their camp counselor who would oversee them during trips. I was in charge of keeping a headcount, ensuring they behaved, and were safe. A personal accomplishment with this job was that I learned to have patience. Bilingual Customer Service/Cashier

Tony's NY Pizza - Bristow, VA

June 2015 to February 2018

My responsibilities at Tony's New Pizza required extensive customer service. I was responsible for taking in-person and phone orders, as well as cash and card payments. As the location I worked at was a busy location, I was required to work under pressure. This included handling customer's complaints and finding a solution that would leave them happy. I would make sure to give friendly, welcoming customer service to everyone that walked in. I also got to know my "regulars" whom I addressed by first name, and made sure everyone felt valued.

Education

Bachelor of Science in Psychology

George Mason University - Fairfax, VA

August 2021 to Present

Associate in Arts and Science

Lord Fairfax Community College - Warrenton, VA

August 2018 to May 2021

Advance High School Diploma

Fauquier High School

August 2014 to May 2018

Skills

• Customer Service

• Spanish (10+ years)

• Writing skills

• Document management

• Legal drafting

• Legal research

• Case Management

• Proofreading

Languages

• Spanish - Fluent

Certifications and Licenses

Paralegal

February 2020 to Present

Paralegal Certificate awarded by the Center of Legal Studies from Geroge Mason University. CPR Certification



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