Kimberly Davis

Customer Service Representative

I am hardworking,organized, dependable, and dedicated to my role and my own professional development. I love a challenge and constantly set goals for myself to achieve, both in work and in my personal life. Willingness to take on added responsibilities to meet team goals.

Skills

Customer Service

Map reading and navigation skills

Database Management

Clean MVR

Customer support

Technical Support

Inbound & outbound phone calls

Gathering information

Customer Relationship Management

Client communication

Complaint resolution

Customer service optimization

Proficient in CRM

Typing 30 wpm

Call center operations

Sales expertise

Quality assurance

Problem-solving skills

Work History

2019-02 - Current Delivery Driver/Customer Service FedEx Ground, Chester, VA

Colonial Heights, Virginia 23834

804-***-****

ad1ajr@r.postjobfree.com

https://bold.pro/my/kimberly-davis-

230*********/106

Operate a 10 ft box truck using and scanner and

Delivered packages to customer doorsteps and business offices. Completed rush deliveries on tight timetables to satisfy customer needs. Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Loaded truck and properly secured items to prevent damage for deliveries. Completed on-time deliveries by choosing best and most efficient routes. Verified accuracy of all deliveries against order forms. Inspected and maintained delivery vehicles regularly to keep in safe working order.

Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Successfully avoided time delivery delays by carefully planning best routes. Documented mileage, deliveries, pickups, customer issues and damages. Drove truck in urban and rural areas to expertly make high volume of deliveries.

Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Loaded and unloaded various delivery vehicles with correct order and balancing.

Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

2015-01 - 2022-12 Customer Service Representative/Call Center ExecuSearch, Richmond, VA

Handled customer inquiries, answered questions, and resolved problems in a timely manner

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales Created a new customer database by entering customer information into a database

Assisted in tech support

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Documented and detailed calls and complaints using call center's CRM database.

Resolved concerns with products or services to help with retention and drive sales.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Addressed customer account discrepancies and concerns. Maintained and managed customer files and databases. Escalated complicated customer account issues to supervisors and help desk workers.

Placed outbound customer service or customer satisfaction calls to follow up on issues.

Detailed payment options and explained price, receipt and billing details to customers.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Performed various clerical duties by filing and faxing documents and creating customer databases.

Responded to customer calls and emails to answer questions about products and services.

Exhibited high energy and professionalism when dealing with clients and staff.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Educated customers about billing, payment processing and support policies and procedures.

Investigated and resolved customer inquiries and complaints quickly. Met customer call guidelines for service levels, handle time and productivity.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Delivered prompt service to prioritize customer needs. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Followed up with customers about resolved issues to maintain high standards of customer service.

Education

2003-08 - 2006-05 Bachelor's Degree : Business Administration Danville Community College - Danville, VA

Accomplishments

Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.

Software

CRM,Microsoft, Zendesk

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