Wanette Michelle Jones

678-***-**** ad1aj2@r.postjobfree.com Atlanta, GA

SUMMARY

Directed administrative and managerial tasks for over 15 years, leveraging tools like Microsoft Office Suite and Salesforce.com. Streamlined operations, achieving a 30% improvement in efficiency. Enhanced organizational processes, resulting in a 25% boost in overall efficiency. Built and maintained relationships with 500+ clients and stakeholders while ensuring the productivity and well-being of a team of 100+ staff members. Certified in Commercial Property and Casualty Insurance, Cisco Voice Portal, Call Pilot, Nortel TDM Based PBX Systems, MBOSS/IDX/Mass, and proficient in Project Management Software, Database Administration, and PBX/Switch board Operations.

WORK HISTORY

Site Manager NovaSkye Foundation Atlanta, GA Jul 2022 – February 2023

Guided and supervised daily operations for a large student population of 100+, guaranteeing full compliance with state and federal regulations, resulting in a flawless safety record and academic achievement.

Developed and prepared a comprehensive mentoring initiative for students in underserved communities, driving a notable 25% enhancement in academic growth as evidenced by increased graduation rates and college acceptance.

Fostered connections with 5+ prospective clients, conveying the company's growth trajectory, resulting in a 25% increase in new business acquisitions.

Insurance Agent Farmer’s Insurance Atlanta, GA Jun 2019 – Jul 2022

Led and developed sales initiatives with a strong focus on customer needs, resulting in a significant 40% expansion of the customer portfolio for diverse insurance products.

Analyzed customer feedback data to identify pain points and resolved 50+ customer inquiries daily, resulting in a 20% decrease in customer churn and a 15% increase in customer retention.

Demonstrated proficiency in SalesPro, maintaining a 95% customer satisfaction rate.

Customer Account Executive Comcast Alpharetta, GA Apr 2013 – May 2016

Directed strategies that frequently outperformed quality and sales goals by 20%, resulting in recognition for exceptional professionalism; achieved a 25% increase in revenue through targeted marketing campaigns and improved customer retention.

Implemented effective solutions to resolve 30+ weekly service issues, resulting in a 15% decrease in average resolution time and a 20% increase in customer retention rate.

Administered 200+ client accounts, ensuring up-to-date knowledge of products and services.

Sales Associate (CHANEL Fragrance Specialist) Dillard’s Atlanta, GA Sep 2010 – Jul 2012

Strategically planned and flawlessly executed 15+ quarterly sales events, resulting in a 30% increase in average deal size and a 25% growth in sales pipeline.

Liaised with 50+ vendors and marketing representatives, maintaining an accurate client database.

Identified and led process improvements within the customer service department, streamlining response time by 25% and resolving customer issues 20% faster.

Communications Consultant Cypress Communications Atlanta, GA May 2004 – Dec 2009

• Served as a liaison between customers and technical support groups, overseeing 50+ communication solutions projects.

• Validated customer requirements, coordinated with vendor/contractors, and conducted technical training.

• Contributed to profitable solutions, resulting in a 20% increase in revenue.

• Ensured 100% of project timelines were met and target commitment dates were achieved.

Lead Consultant Cypress Communications Atlanta, GA Sep 2002 – May 2004

Spearheaded the proposal and implementation of a dynamic pricing strategy, resulting in a 20% increase in conversion rates and a 10% improvement in profit margins.

Conducted quarterly audits of the flow of inventory in and out of the Branch to maintain budget requirements.

Help Desk Cypress Communications Atlanta, GA May 1998 – Jun 2002

Coordinated, Monitored, and reported on help desk requests and activity.

Influenced internal/external IT service and support, including Call Management; Call Tracking, Knowledge Management; Problem Resolution.

Communications Manager Four Seasons Hotel Atlanta, GA Dec 1995 – May 1998

Streamlined and managed end-to-end process for Work/Service Orders, resulting in 20% reduction in processing time and increased customer satisfaction by ensuring timely delivery of equipment and setup.

EDUCATION

Tuskegee University, Tuskegee, AL

oBusiness Administration / Computer Science

Northern Telecom, Houston, TX