Juanita L. Morales

763-***-****

***** ****** **. **

Ramsey,MN 55303

ad1aik@r.postjobfree.com

Objective

Seeking a challenging position utilizing strengths in computer, communication and learning.

Education

Anoka Ramsey Community College March 2014

Master Certificate in Microsoft Office (80 hours of Word, Excel, Power Point Access and Outlook)

Experience

October 30, 2023 To November 10, 2023 ( Contract Position )

The Right Staff

Receptionist

Infinite Compus

Answer Phones

Short Mail

Text Ok's For Temp

Or Visitors Badges

January 24, 2022 To February 1, 2023 ( Contract Position )

The Right Staff

Assistant Sales Coordinator

Tescom Corporation

Run Reports

Enter new Sales Orders

Reply To Customers Emails

Add and Delete Sales Orders

October 19, 2021 To November 19, 2021/ Transportation Assistant ( Contract Position )

Humera Administrative And Professional Staffing

Anoka-Hennepin Schools

Answer phones

Look Up Students On Transportation Site

Give Parents Or Schools Info On Pick Up And Drop Off Times And Bus Numbers

Familiar with Synergy

File

Send Out Mail

Calling Transportation Bus Companies

February 09, 2021 to June 18, 2021/ Office Assistant ( Contract Position )

MPLS Public Schools

Look Up Records On Placement APP.

Enroll / Withdrawn Student

Student Attendance, Maintain Student Attendance Records,Clerical Support

Look Up Students On Transportation Site

Receptionist

Student registration

Data management

File, Email, Fax, Copy, Scan Records To Other Schools

October 31,2020 to November 25, 2020/ Office Assistant ( Contract Position )

Express Employment Professionals

ABC Medical Supply

Essential Job duties and responsibilities:

1. Handle high volume of inbound and outbound calls.

2. Understand responsibility of service as the first point of contact.

3. Identify, customer needs, clarify information, research every issue.

4. Understand and strive to meet or exceed call center metrics.

5. Responsible for accurately loading and maintaining customer information in propriety client database.

6. Adheres to HIPAA guidelines

Requirements:

1. High school Diploma

2. Minimum of 1 year medical and/or call center experience.

3. Proficiency with computers, software and strong data entry skills

Jan 2018 To Aug 2018 / Print Specialist ( Contract Position )

Infinity Consulting Solutions Inc., / Ramsey, MN

QBE / NAU Country Insurance

Assist with binding booklets for clients of NAU, check off inventory list and place into box for packing team.

Bulk Billing, Counting and Packing and sending out Teaching Material.

Copied,logged and scanned supporting documentation.

Supported Chief Operating Officer with daily operational functions.

Produced ad hoc reports and documents for senior team members.

Analyzed departmental documents for appropriate distribution and filing.

Verified data integrity and accuracy.

Worked directly with [department, management] to achieve final material .

Dec 2017 to Dec 2017 / Data Entering ( Contract Position )

Staffing Partner Inc. / Fridley, MN

MultiSource Manufacturing

Worked directly with [departments, clients, management][departments, clients, management] to achieve Inventory.

Jan 2017 to Oct 2017 / Printing Specialist ( Contract Position )

Infinity Consulting Solutions Inc., / Ramsey, MN

QBE / NAU Country Insurance

Assist with binding booklets for clients of NAU, check off inventory list and place into box for packing

team.

Bulk Billing, Counting and Packing and sending out Teaching Material.

Copied,logged and scanned supporting documentation.

Supported Chief Operating Officer with daily operational functions.

Produced ad hoc reports and documents for senior team members.

Analyzed departmental documents for appropriate distribution and filing.

Verified data integrity and accuracy.

Worked directly with [department, management] to achieve final material .

March 2016 to Sept 2016 / Printing Specialist ( Contract Position )

Infinity Consulting Solutions Inc., / Ramsey, MN

QBE / NAU Country Insurance

Assist with binding booklets for clients of NAU, check off inventory list and place into box for packing

team.

Bulk Billing, Counting and Packing and sending out Teaching Material.

Copied,logged and scanned supporting documentation.

Supported Chief Operating Officer with daily operational functions.

Produced ad hoc reports and documents for senior team members.

Analyzed departmental documents for appropriate distribution and filing.

Verified data integrity and accuracy.

Worked directly with [department, management] to achieve final material .

June 2015 to Feb 2016 / Office & Administrative Specialist Intermediate ( Contract Position )

Minnesota Department Of Transportation, / Arden Hills,MN

Update training unit meetings.

Copy and collate books and or materials for training sessions.

Entering training qualifications forms on Pathlore.

Use Microsoft Links, Microsoft Outlook.

Maintaining the class inventory.

Creating and updating new training classes.

Scan Blue Prints and Entered Electronically.

Oversaw office inventory activities, including ordering and requisitions, stocking.

Provided complete meeting support including preparing materials.

Established efficient workflow processes, monitored daily productivity and implemented modifications to

improve overall effectiveness of office personnel and activities.

Maintained computer and physical filing systems.

Met challenging quotas for productivity and accuracy of work.

Jan 2015 to May 2015 /Printing Specialist ( Contract Position )

Infinity Consulting Solutions Inc., / Ramsey, MN

QBE / NAU Country Insurance

Assist with binding booklets for clients of NAU, check off inventory list and place into box for packing

team.

Bulk Billing, Counting and Packing and sending out Teaching Material.

Copied,logged and scanned supporting documentation.

Supported Chief Operating Officer with daily operational functions.

Produced ad hoc reports and documents for senior team members.

Analyzed departmental documents for appropriate distribution and filing.

Verified data integrity and accuracy.

Worked directly with [department, management] to achieve final material .

Sept 2014 to Nov 2014 / Wholesale Customer Service Representative

Custom Door Sales Inc., / New Hope, MN

Answered phones multiple lines daily.

Assisted customers with detailed product purchases.

Entering Sales Order for the wholesalers/contractors.

Prepared quotes for sales.

Prepared billing daily.

Entered details such as payments, account information and call logs into the computer system.

Responded to customer requests via telephone and email.

Verified data integrity and accuracy.

July 2014 to Sept 2014 / Grounds and Building Department Scanner ( Contract Position )

Robbinsdale School District, / Robbinsdale, MN

Scanned physical files into digital records.

Documented human resources actions by completing forms, reports, logs and records.

Utilized strong time management and organizational skills to ensure smooth and seamless operations

2012 - 2013 And 2014 - 2014 / Administrative Assistant ( Volunteer Position )

Mercy Hospital, / Anoka County Work Experience Program / Coon Rapids, MN

Scanned and filed documents.

Medical records maintenance

Purged confidential documents.

Located and printed licenses for medical applicants.

Conducted inventory for the Gift Shop.

Information Desk.

Provided clerical support to company employees, including copying, faxing and file management.

Developed record keeping systems for employee records and company documents to optimize operations

and reduce project lags.

Notified current staff of internal opportunities and maintained personnel records.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Responded to special requests and needs.

Maintained high levels of confidentiality while creating files, reports and records.

Performed general administrative duties, including copying, faxing and filing.

Prepared documents in Word and Excel.

Used various methods of data collection to research and record data successfully.

Documented human resources actions by completing forms, reports, logs and records.

Entered and sorted data accurately after establishing data entry priorities and procedures.

Scanned physical files into digital records.

Maintained high levels of confidentiality to maintain customer confidence and protect operations

Administrative Assistant, 09/2012 to 06/2013

Mercy Hospital –Anoka County Work Experience Program - Coon Rapids, Minnesota

Scanned and filed documents.

Purged confidential documents.

Located and printed licenses for medical applicants.

Conducted inventory for the Gift Shop.

Information Desk

May 2006 – Aug 2010 / Administrative Assistant, Accounts Receivable

Microvoice Applications Inc., / St. Louis Park, MN

Accounts Receivable.

Answered phones multiple lines daily.

Applied payment to third party billing accounts.

Transferred bank deposits to third party accounts.

Proficient with mail folding machine.

Prepared billing of 1,375 to 3,515 invoices a month.

Produced, distributed and tracked invoices.

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Efficiently handled cash flow reporting, posted cash receipts and analyzed chargebacks.

Handled a high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

Tracked contracts, proposals and waivers to keep billing accurate and current.

Identified, researched and resolved billing variances.

Reviewed accounts on a monthly basis to assess aging and pursue collection of funds.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Followed up with customers to collect information and verify details.

Processed payments and applied to customer balances.

Generated and mailed updated statements.

Set up and updated customer accounts with interactions, payments and personal information.

Collected and arranged information and entered details into computer database.

Performed administrative tasks such as record keeping, writing correspondence and gathering materials.

Skills and Certifications

•Microsoft Office Specialist (MSO) Word and Excel - Certifications - Additional 60 hours training Word and Excel

•Mas90, On Base, Cactus, and most office equipment

•National Career Readiness Certificate

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