Stanislava Ristanovic

Administrative Assistant

ad1aij@r.postjobfree.com

617-***-****

Saugus, MA

Detail oriented administrative assistant who smoothly and cheerfully transitions between a variety of responsibilities and deadlines. Knowledgeable in office operations, computer programs and databases, event planning, report production and fundraising. Exceptionally skilled at cross-collaborating with various groups, from board and committee members to the community at large.

WORK EXPERIENCE:

Administrative Assistant, St. Sava Serbian Orthodox Cathedral - Cambridge, MA April 2017 - Present

• Responsible for answering and screening all incoming calls, routing them to the appropriate person when available, and taking messages as needed.

• Respond, sort, and distribute all mail correspondence as needed

• Responsible for maintaining an orderly and clean office and filing system

• Managing the church's schedule and events in the church facilities

• Creating and publishing the weekly church newsletter with notices of upcoming events

• Maintain the church website and update with the church's weekly bulletins and events

• Answer information requests and fill out the necessary paperwork

• Send notices and acknowledgments on essential dates

• Work closely with the Church treasurer - prepare deposits and donations reports

• Oversee church donators files while maintaining confidentiality on all information

• Manage office supplies, keep inventory, and buy more as needed

• Work closely with the Church Board and various other committees and subcommittees

• Organize major events, coordinating up to 100 volunteers

• Book hotel accommodations for guests, coordinate transportation when needed International airline Flight Manager, Swissport/Lufthansa group account - Boston, MA January 2014 - September 2018

• Highly skilled customer service representative

• Handled administrative part of daily operation

• Communicated via e-mail/phone with customers, other airlines, ground handlers, catering companies and baggage delivery company

• Handled group of approximate 30 agents per day

• Approved and filed information relevant to the previous day operation

• Oversaw daily operation

• Resolved any issues or concerns customers had

• Coordinated various duties with coworkers and other departments to ensure proper handling of customers

• Assisted with daily monetary charges

• Wrote daily reports about revenue and daily operation

• Served as a link between upper management and agents

• Supervised Lufthansa lounge operation

Sales Operations and Management, EuroCar Garage - Saugus, MA April 2010 - January 2014

• Provided excellent customer service via phone or e-mail

• Ensured the accurate customer data is kept in administrative database

• Posted online adds

EDUCATION:

Mass Bay Community College, Wellesley Hills MA

Attended Communications and Public Relations Associate Degree Program Novi Sad Technical Institute, Serbia

Attended Graphic Design Associate Degree Program

SKILLS:

Posses strong Microsoft Office skills (Word, Excel, Outlook, Publisher) Adept at Internet usage

Great team player and dedicated and reliable worker Fluent in English and Serbian language, basic knowledge in German language

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