Support Specialist Customer Service

Summary Skills

Extensive Administrative Experience

Developed strength in office technology and record management. Outstanding computer skills, Microsoft Word, Excel, and Outlook, Adobe Pro and IDMS. Excellent communicator, consistent, reliable, organized, and great time management. Adept in exercising personal judgment while maintaining confidentiality and diplomacy. Consistently complete difficult tasks with positive, innovative results. Accept responsibility for deadlines, working well under pressure, and take pride in being highly productive. Work History

HANFORD MISSION INTEGRATIONS SOLUTIONS LLC January 2021– February 2023 Operations Support Specialist

Served as the Buyer’s Technical Representative (BTR) for approximately 8 subcontracted services maintained by the Operations Support Services organization.

Handled Arc Flash Rated (AR) Clothing Lease and Laundry, Mobile Food Vendors, Portable Toilet Rentals, Asbestos disposal and Sanitary Waste Services.

Monitored the Service Catalog for customer service requests for Arc Rated (AR) Clothing, waste management roll- offs, shred bins, and portable toilet contracts.

Distributed and maintained AR clothing for the qualified electrical workers for the Hanford Site Prime Contractors. Coordinated and ordered Roll-off containers for multiple projects across the Hanford Site. Reconciled billing invoices for multiple accounts. Properly routed contracts and invoices through the signature process. Updated various programs for accuracy on a regular basis. Provided coordination and support to the safety recognition programs for various Hanford Site work groups. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. MISSION SUPPORT ALLIANCE August 2009 – February 2021 Executive Assistant

Performed Building Admin Duties.

Prepared and submitted maintenance requests and established access control. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Maintained organization Web Page and Safety Web Page. Provided coordination and prepared various reports, presentations, and special projects as requested. Coordinated and facilitated Records Management activities in the organization using IDMS.

Provided support for property management activities as needed. Education

Associates of Applied Science, Administration (June 2002) - Columbia Basin College, Pasco, WA JULIE RINK

Richland, WA 99354

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