ADENIRAN MICHAEL, B.A.

Address: *, ****** ****, *******, ******* Academy, Email: ad1agy@r.postjobfree.com Oyo State, Ibadan Phone: 070********

WORK EXPERIENCE:

LEMFI {Formally known as Lemonade Finance}

CUSTOMER SUPPORT REPRESENTATIVE March 2023 - present

• Proactively spotted different patterns that affect customer experience and suggest possible changes to carry out.

• Identified customers’ needs, clarified information, understood issues and provided solutions in a timely manner.

• Escalated and followed up with customer’s issues until concrete resolution. PER HOUR

SOCIAL MEDIA MANAGER Nov 2022 – Feb 2023

• Providing creative ideas for content marketing and creating content that will trend rapidly on Twitter and Instagram

• Keeping up to date with social media trends on Twitter, Instagram, and Facebook and jumping on the trends

• Researching and analyzing social media trends, including social media ad revenue and web visitors’ data, to improve social media presence and campaign efficacy

• Creating brand awareness and working with various company departments to promote the overall brand through social media channels. TOPOSYI REALTORS INTERNATIONAL LIMITED, IBADAN, OYO STATE HEAD OF MEDIA/DIGITAL MARKETER May-Sept 2022

• Designed and oversaw all aspects of the company’s digital marketing department including marketing database, email, and display advertising campaigns.

• Created and maintained online listings across e-commerce platforms.

• Worked with the team to brainstorm new and innovative growth strategies, optimize website structure and content for search engines, and use paid online adverts to generate qualified leads for sales purposes.

• Conducted keyword research and web statistics reporting. MOST BEAUTIFUL GIRL IN OYO STATE PAGEANT, IBADAN, OYO STATE, Nigeria SOCIAL MEDIA MANAGER August 2019 – Dec 2022

• Developed and managed an online marketing campaign

• Reviewed, edited, and approved all content flowing to the client’s website and social media page.

• Increased inbound traffic to the client’s website and social media page by up to 46%

• Responded to queries and resolved complaints by leveraging expert communication skills.

COLLARGIG, Ibadan, Oyo State, Nigeria

Digital Marketer/Social Media Manager January 2021- Sept 2021

• Developed an engaged community of followers for the client

• Successfully created a must-follow social media feed

• Wrote compelling marketing content

TITAN MULTI-BUSINESS LIMITED, IBADAN, OYO STATE

Human Resource Officer Jan 2021 –Dec 2021

• Handled conflicts, disciplinary actions, and terminations

• Managed and improved communication by revamping organizational and company culture

• Kept track of employee performance, and managed training and development initiatives.

• Recruited and hired new employees

INTEGRATED PROJECT, RISK AND MANAGEMENT IBADAN, OYO STATE, NIGERIA Local government area coordinator/ lecture facilitator (HR) Jan 2021 –Dec 2021

• Communicated marketing strategy and monitored campaign performance to verify alignment with the senior management objective

• Inspired discussion through the presentation of thought-provoking materials, preparing students for the rigors of the human resources field.

• Provided support in recruiting and training new coordinators throughout Oyo state. NUBIAN DIAMONDS EVENTS (MOST BEAUTIFUL GIRL IN OYO STATE), IBADAN, OYO STATE Content Writer Jan 2018 –Dec 2019

• Utilized exceptional writing and editing skills to create engaging, error-free content, such as business proposals and letters, press releases, and instructional articles for the two most recent editions of the pageantry event.

• Customized brand message to reach and capture the target audience’s interest and drive engagement on social platforms.

LEADWAY ASSURANCE COMPANY LIMITED, IBADAN, OYO STATE Insurance Sales Agent Jan 2017 –Dec 2018

• Sought out and developed new client relationships through networking and direct referrals

• Built relationships with clients through active listening and apt communication to provide excellent service.

MICROSCOPE MEDIA, AAUA, ONDO STATE.

Editor In Chief Jan 2015 –Dec 2017

• Wrote interesting editorials for bi-weekly publication of the media outlet

• Managed all the content featured in the publication, in terms of writing and editing before granting the final ratification to Publish

CORE COMPETENCIES

• Desire to help people • Empathy and sensitivity

• Attention to detail • Emotional intelligence

• Content Writing Skills • Team player

• Customer Relationship Management • Leadership Skills EDUCATION AND QUALIFICATIONS

Adekunle Ajasin University-Akungba Akoko, Ondo State 2013-2017 B.A.– Linguistic

MEMBERSHIP, TRAINING & CERTIFICATION

INTEGRATED PROJECT, RISK, AND MANAGEMENT-IBADAN

• Graduate Diploma Professional, Human Resources Management - 2019 GOOGLE DIGITAL MARKETING FOR AFRICA-GOOGLE

• Digital Marketing -2020

UNIVERSITY OF CALIFORNIA, IRIVIN-COURSERA

• Managing Projects, Risks, and Changes - 2020

UNIVERSITY OF CALIFORNIA, IRIVIN-COURSERA

• Effective Problem Solving and Decision Making - 2020 UNIVERSITY OF CALIFORNIA, IRIVIN-COURSERA

• High Impact Business Writing - 2020

UNIVERSITY OF CALIFORNIA, IRIVIN-COURSERA

• Art of Negotiation - 2020

INSTITUTE OF PERSONALITY DEVELOPMENT AND CUSTOMER RELATIONSHIP MANAGEMENT-IBADAN MEMBERSHIP – 2021

INTERESTS & ACTIVITIES

• Writing,

• singing

• Driving

• Meeting new people

Contact this candidate