Amanda Lowry

Healthcare Administration

Natchitoches, LA 71457

ad1ag0@r.postjobfree.com

+1-318-***-****

Very professional and talented Medical Administrative Assistant with more than 10+ years of billing and coding experience. A history providing effective front office administrative support to the healthcare facility and ensuring delivery of high-quality patient care services. Possess excellent organizational, communication, problem-solving and team-working skills as well as exceptional interpersonal skills with great knowledge of computer applications, and a proficient knowledge in medical terminology.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient Support Specialist

Millennia Patient Services - Remote

November 2021 to Present

• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.

• Completes enrollments by analyzing and auditing documents, tapes, and transmissions, and researching and problem solving for my doctors, hospitals, clinics, medical facilities, and medical billing firms

• handling all matters pertaining to patient billing and medical insurance claims, from payments to creating suitable payment plans for patients

• I function as the liaise between all parties involved and also my medical insurance providers with my patients in mind.

Medical Administrative Assistant

Beaumont Pediatric Association - Beaumont, TX

2011 to 2017

• Providing effective administrative or clerical support to the clinic, as well as assisting senior medical administrator in delivering appropriate support to patients

• Assisting with interviewing patients prior to appointments for medical or case histories as well as maintaining confidentiality of records

• Ordering and stocking medical equipment and office supplies as per requirement

• Scheduling and coordinating patients' appointments as well as processing insurance claims and payments in compliance with established medical policies and regulations.

• Assisting administrators and management teams in handling staffing and patient care related issues

• Preparing and distributing daily appointment schedules to doctors and other healthcare staff as well, as assuming responsibility for the scheduling of medical operations.

• Assisted with the medical examination, tests, or procedures as per the doctors' requests. Medical Billing Clerk

Kingwood Family Practice - Kingwood, TX

2008 to 2011

• Inspected working condition of medical equipment, and called technician if repair is required.

• Checked stock and placed order for items about to finish.

• Coding and billing patient accounts, claims submission, and appeals for denied claims etc.

• Posted credits and charges to patient accounts.

• Answered patients' questions and requests and provided accurate information related to appointment, doctors' availability, and their medical insurance.

• Built positive relationships with various insurance companies, as well as our patients.

• Reconciliation of bank statements monthly

• Worked side by side with the billing director gaining stellar hands-on experience in AR and AP daily operations.

Education

Associate's degree in Administrative Office

Blue Cliff College - Alexandria, LA

July 2020 to April 2021

High school diploma or GED

Skills

• Familiar with medical terminology, medical and insurance legislation as well as proficiency in handling various office tools

• 45 WPM typing and Proficiency with MS Word, Excel, Power Point, and Outlook

• Excellent customer-service skills along with the ability to interact in a very courteous, and professional manner with patients and visitors.

• Strong organizational skills along with the ability to prioritize multiple tasks simultaneously.

• Exceptional team-working skills to maintain effective working relations with the healthcare and administrative staff.

• Strong time management skills along with ability to handle pressure, and work under tight deadlines.

• Ability to analyze and solve various staffing or patient issues quickly as well as prepare financial statements and budgets.

• Ability to exercise tact, discretion, and good judgment while dealing with confidential matters.

• Excellent reporting and administrative writing skills along with the ability to maintain accurate medical records or patients' files.

• Medical Coding

• Medical Scheduling

• Office Administration

• CPT Coding

• Medical Billing

• Medical Office Experience

• Insurance Verification

• General Ledger Accounting

• Account Reconciliation

• Clerical Experience

• Bank Reconciliation

• EMR Systems

• Accounts Payable

• Accounts Receivable

• QuickBooks

• Microsoft Excel

• Microsoft Office

• Journal Entries

• Microsoft Dynamics GP

• Financial Report Writing

• Office Management

• Tax Experience

• Medical Receptionist

• Profit & Loss

• Time management

• ICD-10

• Financial Analysis

• Customer service

• Supervising experience

• Financial services

• Windows

• Data Entry

• HIPAA (Less than 1 year)

• ICD-9

• EDI

• Epic

• Communication skills

• Computer literacy

• Computer skills

• Transcription

• Forecasting

• Customer support

• Accounting

• Customer support

• Spanish

• English

Certifications and Licenses

Medical Coding Certification

RHIA

RHIT

Assessments

Data entry: Accuracy — Proficient

March 2021

Entering data quickly and accurately

Full results: Proficient

Spreadsheets with Microsoft Excel — Familiar

March 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar

Medical receptionist skills — Proficient

March 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Medical billing — Proficient

March 2021

Understanding the procedures and forms used for medical billing Full results: Proficient

Remote fit — Familiar

March 2021

Measures the traits that are important for successful remote workers Full results: Familiar

Scheduling — Proficient

March 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer focus & orientation — Proficient

March 2021

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

March 2021

Influencing and negotiating with customers

Full results: Proficient

Verbal communication — Highly Proficient

March 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Administrative support professional fit — Proficient March 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Medical billing — Proficient

March 2021

Understanding the procedures and forms used for medical billing Full results: Proficient

Customer focus & orientation — Proficient

March 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

April 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Medical billing — Expert

March 2022

Understanding the procedures and forms used for medical billing Full results: Expert

Medical billing — Expert

March 2022

Understanding the procedures and forms used for medical billing Full results: Expert

Protecting patient privacy — Highly Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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