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Team Leader Customer Service

Location:
Fort Worth, TX, 76111
Posted:
November 19, 2023

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Resume:

MISTY

SMITH

ad1aez@r.postjobfree.com

+1-817-***-****

Fort Worth, TX 76111

Authorized to work in the US for any employer Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Successful Executive demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

PROFESSIONAL SUMMARY

Bail Bondsman, Big Bubbas Bail Bonds - Licensed

11/2022 - Current

WORK HISTORY

Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.

Prepared documents for customers, submitting and overseeing through each step of closing process.

Interviewed applicants to assess loan requirements before suggesting offers.

Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.

• Bond people out of jail until court

Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.

Collected information from banks, institutions and employers to assess applicant eligibility.

Developed strong relationships with customers through high levels of customer service.

Assisted customers in understanding loan terms and conditions to make informed decisions.

Maintained strict confidentiality of bank records and client information.

Collaborated with other departments to promptly process loan applications.

Negotiated loan terms to provide favorable outcomes for both customers and lenders.

Originated, reviewed, processed, closed, and administered customer loan proposals.

• Monitored performance of existing loan portfolios to identify and SKILLS

• Profit & Loss

• Retail Management

• Store Management Experience

• Cash Handling

• Sales Management

• Recruiting

• Planograms

• Merchandising

• Payroll

• Loss Prevention

• Pricing

• Supervising Experience

• Management

• Upselling

• Shift Management

• Bookkeeping

• Assistant Manager Experience

• Leadership

• Human Resources

• Mentoring

• Operations Management

• Inventory Control

• Budgeting

• Research

• Accounts Receivable

• Office Management

• POS

• Purchasing

• Office experience

• Computer skills

• Data entry

• Microsoft Office

Criminal defense law (Less than

1 year)

• QuickBooks

• Retail Sales

• SAP

• Microsoft Outlook

• Accounting

• Certifications and Licenses

• Food Handler Certification

• Additional Information

• Parenting certificate

• Collect Trash

• Technician Oversight

• Patient Medical Histories

• Patient Admission

• Work Planning and Coordination

• Feedback Acceptance

• Daily Audits

• Examination and Test Preparation

• Office Support

• Delivery Schedules

• Account Changes

• Office Supplies and Inventory

• Payment Collection

• Cash Management

• Correspondence Writing

• Payment Method

Accounts Payable and Accounts

Receivable

• Courthouse Security

• Employee Evaluation

• Service Promotions

• Federal Guidelines

• Database Maintenance

Internal Control Systems

Management

• Cash Reconciliation

• New Product Information

• Software Applications

• Document Organization

• Case Studies

• Workflow Processes

• Data Communications

Customer Support Needs

Assessment

• Statistical Analysis

• Data Integrity

• File and Records Searching

• Creative Design

• Pricing Structures

• Expense Reports

• Credit Card Payment Processing

MobileLink - Store Manager

10/2016 - 09/2019

address any issues.

• Examined customer loan applications for loan approvals and denials. Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

Attended court to confirm attendance of each defendant at scheduled times.

Located, apprehended and returned suspects to court or jail after missed court appearances.

Filed paperwork and paid bonds to court, providing prompt jail release for defendants.

• Processed payments from defendants to secure bonds.

• Assessed defendants' background and to repay bail bonds.

• Developed and maintained database of financial records for clients. Built and established relationships with clientele to improve future business opportunities.

Created and implemented innovative financial strategies to increase profitability.

• Delivered guidance on financial regulations and requirements. Negotiated and managed financial contracts with vendors and suppliers.

Devised and implemented controls and procedures to promote financial accuracy.

Produced financial statements and reports to comply with regulations.

Provided strategic financial advice to senior management and stakeholders.

Monitored current economic trends and adjusted financial strategies accordingly.

• Tracked budget forecasts and monitored budget performance. Generated financial projections and forecasts for short- and long-term.

Analyzed and interpreted financial data to inform business decisions.

Managed inventory control, cash control, and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions.

• Assisted with hiring, training and mentoring new staff members. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Reconciled daily sales transactions to balance and log day-to-day

• Travel Arrangements

• Service Delivery

• Customer Transactions

Financial Aid Application

Processing

• Court Appearances

• Special Requests

• Investigation Reporting

• Aid Disbursement Scheduling

• Loan Expertise

• Data Mining and Modeling

• Background Checks

• Customer Accounts Management

• Office Operations

• Client Correspondence

• Administrative Support

• Performing Background Checks

• Creating Reports

• Multimedia Presentations

• Processing Procedures

• Revenue Quotas

• Customer Satisfaction

• Bonding Processes

• Financial Security

• Customer Inquiries

• Oral Arguments

Creating Presentations and

Proposals

• Public Service

• Payroll Processing

• Improvement Plans

• Accounting Familiarity

• Public Record Research

• Special Projects

• Documentation Skills

• Purchase Orders

• Fraud Reviews

• Sales Transactions

• Data Collections

• Office Meetings

• Administrative Management

• PowerPoint Presentations

Human Resources Department

Processes

• Outbound Calls

• Meeting Support

• Document Review

• Preventive Maintenance

• Client Inquiries

• Calendar Maintenance

• Maintenance Services

• Weekly Payroll

• Recordkeeping Skills

• Large-Scale Events Planning

• Greeting Visitors

• Staff Recruiting

Rail Crew Xpress - Professional Driver

Fort Worth, TX • 01/2010 - 01/2012

Notary - Notary Public

Fort Worth, TX • 11/2022 - Current

revenue.

Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Supervised guests at front counter, answering questions regarding products.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Developed and implemented successful staff incentive programs to motivate employees.

Trained new employees on proper protocols and customer service standards.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Interacted well with customers to build connections and nurture relationships.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Trained and guided team members to maintain high productivity and performance metrics.

• Assisted in recruiting, hiring and training of team members. Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Supervised creation of exciting merchandise displays to catch attention of store customers.

Managed purchasing, sales, marketing and customer account operations efficiently.

• Reported issues to higher management with great detail. Mitigated business risks by working closely with staff members and assessing performance.

Raised property accuracy and accountability by creating new automated tracking method.

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Maintained accurate logs of all deliveries and trips.

• Kept completely clean driving record with no reportable incidents.

• Completed routes efficiently and according to compliance rules. Took railroader's to they're destination when arriving and departing from trail.

Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.

Administered oath to document signers to obtain affirmation of truth.

• Customer Relationships

• Journal Updates

• Informational Packets

• Personnel Management

Advanced Excel Spreadsheet

Functions

• Special Requirements

• Program Operations

• Corrective Actions

• Business Correspondence

• Organizational Systems

• Personnel Records

• Operational Efficiency

• Identification Requirements

• Clerical Support

• Bank Deposits

• Wire Transfer

• Proficient in Software Program]

• Maintenance Requests

• Digital Databases

• Company Standards

• Status Updates

• Schedule Preparation

Cobble Stone

Mobile • 08/2012

GED

High school diploma

EDUCATION

• Checked documents and identifying credentials for all parties. Examined documents for accuracy, completion and compliance before notarizing.

Checked client identification to maintain compliance with state legal requirements.

Drafted and executed notarial affidavits in accordance with applicable laws.

Checked documents for accuracy and correct signing before notarizing.

Attended public notary seminars to stay informed of updates to relevant laws and regulations.

Certified and attested power of attorney documents, acknowledgements and deeds.

• Updated journal with names and dates for permanent record. Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.

• Set up and managed appointments for client notary services.

• Looked for signs of fraud or coercion and refused notarization. Provided guidance to customers to facilitate completion of notarial documents.

Utilized specialized software to accurately track notary services performed.

• Met with clients in Type environment to witness signings. Drafted common document templates to reduce time spent creating documents from scratch.

• Proofread and edited documents for accuracy and grammar.

• Completed daily logs for management review.

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Performed wide-ranging administrative, financial and service-related functions.

Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

• Trained and supervised employees on office policies and procedures. Followed detailed directions from management to complete daily paperwork and computer data entry.

Ordered and distributed office supplies while adhering to fixed office budget.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Increased customer service success rates by quickly resolving issues. Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Served as corporate liaison for finance, IT and marketing departments.

Managed data and correspondence to secure information across complex landscapes of organizational departments.



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