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Customer Service Assistant Manager

Location:
Texarkana, TX
Posted:
November 19, 2023

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Resume:

Linda Butler

**** **** **** **.

Texarkana, TX **501

Phone: 870-***-****

Email: ad1aep@r.postjobfree.com

Objective:

My goal is to obtain employment within a company that offers a positive atmosphere to learn more and allow me to provide high quality services to the best of my ability. With my background and experience, I am confident that I can and will make a positive contribution for your company.

Work Experience:

Firestone Building Products (02/2022-Present)

Production

Prescott, AR 71857

Perform general manual activities and tasks in an industrial environment.

Production environment is in doors but is not climate controlled, working in ambient temperatures or similar elements for the entirety of the shift.

Frequent use of motor coordination with arm, hand, finger, and leg dexterity.

Frequently exert physical effort in handling heavy objects (objects can weigh 50 lbs. or more), throughout shift

Requires pushing, pulling, bending, twisting, and lifting of heavy objects (objects can weigh 50 lbs. or more).

Operate machinery to assist in the production process, set up and control operation of production machines.

Assemble materials and equipment as required to perform assigned tasks.

Monitor and Inspect products for defects to ensure quality standards are met.

Communicate effectively with coworkers to ensure efficient production and deadlines are met.

Maintain a clean workspace as well ensuring that the equipment is operating properly.

Comprehension and adherence to verbal and written instructions.

Atwoods (07/2013-05/2021)

Assistant Manager

Hope, AR 71801

Assistant Manager (05/2017-Present)

Assisted with employee development by providing training, performance appraisals, and promoting teamwork.

Enforced company cash handling policies and procedures, and other loss prevention policies.

Demonstrated leadership and provided assistance to management by conducted sales training classes for new employees such as Stand-down Safety Training; Hazardous Materials and Waste Handling; Fire Drills; Fire Extinguisher; Equal Employment Opportunity (EEO); Sexual Harassment; OSHA; Customer Service; Safe Lifting Techniques; On the Job Safety.

Managing and motivating staff, assigning work, applying office procedures, tracking expenditures and interacting with customers and employee.

Obtain cash or credit card payments from cashiers to insure beginning and ending deposits are correct.

Knowledge of overall warehousing storage management plan and accepted warehousing methods, procedures, and techniques to select proper storage locations.

Re-warehoused materials and assemble items for shipment in accordance with shipping requests, heights, widths, and weights at which items may be stacked on pallets in bin and bulk locations to prevent tipping, crushing, or other damage.

Skills in operating mechanized equipment such as utility vehicles, forklifts, mobile stock selectors, and electromechanical automated equipment controlled by computer terminals to receive and transmit storage, inventory and requisition data.

Processed and independently completed shipping and receiving documents insuring correctness of quantities, identification criteria, and labeling.

Work in automated or non-automated warehouses, loading docks, and/or outside storage/staging areas.

Inventory Management (07/2013-/2017)

Work a flexible schedule in support of the store opening production and closing operations.

Monitor sales transactions associated with purchases and ensure proper sales procedures are followed.

While stocking shelves and recording inventory issues, I kept proper documents of what needed to be ordered or replaced.

While stocking shelves and recording inventory issues, I kept proper documents of what needed to be ordered or replaced.

Used telemarketer skills when answering and transferring phone calls.

Expert in collecting payments and using scanning devices.

Oversaw opening cash register and closing bank deposits.

Reported inventory to the general manager to ensure merchandise was accounted for.

Maintain records of shipments and invoices to see which products need to be replenished.

Created weekly shortage reports identifying supplies and critical need in a timely manner.

Used computer skills to make spreadsheets and documents needed for employees.

Prepared and entered financial data for Operations Performance Management report.

Increased net and revenue by 8 percent by increasing production to meet consumer demand and providing quality customer service.

Managed database and generated financial reports encompassing total sales, net sales, profit margin, revenue, and operating expenses.

Family Dollar (11/2010-06/2013)

Assistant Manger

Hope, AR 71801

Assist in the supervision and training of employees including setting work schedules for employees.

Create an atmosphere of ongoing exceptional customer service for both internal and external customers.

Made in between shift drops when necessary to ensure there was not more than $500 in the register at a time.

Used strong numeracy skills when inventorying the store and cash register while paying close attention to details.

Used computer skills to make spreadsheets and documents needed for employees.

Comply with and enforce company policies and standards including Corporate Compliance Program.

Maintain staffing levels in production and on the sales floor while attaining budgeted payroll expense.

Assists in recruiting, hiring, training, and coaching to develop top performing employees.

Assisted with employee development by providing training, counseling, performance appraisals, and promoting teamwork.

Enforced company cash handling policies and procedures, and other loss prevention policies.

Demonstrated leadership and provided assistance to management by conducted sales training classes for new employees.

Maintained inventory levels and ordered necessary stock.

Responsible for all cash handling, including accounts receivable and accounts payable.

Ordered, received, priced, and displayed inventory.

Responsible for opening and closing duties, as well as large cash drops.

Dean Foods (07/2008-07/2010)

Accounts Payable

Fort Worth, TX 76155

Maintained organization inventory by checking stock to determine supply levels, expedited orders and delivered materials to work stations in a timely manner.

Upheld office schedule to ensure day-to-day business needs were met.

Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary.

Ensured all current patient information was updated and collected appropriately according to organization and industry standards.

Oversaw and contributed to a variety of office, and marketing duties.

Screened calls, directed to appropriate staff; opened all incoming mail and distributed to recipients.

Stamped, coded, and entered all invoices for well operations into Excel spreadsheets.

Conducted bookkeeping, purchasing, accounting, inventory control, and clerical/administrative functions.

Checked all incoming mail and shipments.

Scanned and indexed all receiving mail.

First American Real Estate Tax Service (08/2003-06/2010)

Quality Control Clerk II

Westlake, TX 76262

Responsible for income tax preparation for individuals and small companies.

Identify potential tax credits and liabilities.

Ensures accurate and complete returns are filed in a timely manner.

Completes tax forms in accordance with policies and in compliance with legislation and regulations.

Compliance with all tax laws through information, education, assistance and customer service.

Assist clients with completing their tax forms (1040 Easy, 1040 Long, 1040 X's, Schedules A - E and more).

Knowledge of principles and procedures of accounting.

Communicate information on state laws, policies, and procedures in person and on the phone.

Possess good communications skills (both oral and written), interpersonal skills, the ability to multi-task.

Analyze accounting files, issuing refunds or bills, calculating penalty and interest, collecting delinquent taxes, handling taxpayer complaints, adjusting for discrepancies and working with other taxing authorities such as the Internal Revenue Service, local municipalities or agencies in another state.

Neiman Marcus (06/200*-**-****)

Receiving Trainer/Coordinator

Irving, TX 75014

Contributed to the development of the site team.

Managed and measured the success of the training process.

Collaborated with site leaders on all training activities.

Provided in the moment coaching, action plans, and performance management for associates.

Manage incoming and outgoing supplies.

Perform activities such as ordering materials, stocking showrooms, receiving deliveries, maintaining records, and reporting discrepancies.

Expert in attention to details, clerical skills and organizational skills.

Education:

Southern New Hampshire University Bachelor of Business Administration Human Resource Management

University of Arkansas Community College Associate of Applied Science Medical Office Management Nurse’s Aide Certificate

Skills:

Strong interpersonal skills

Customer Service/ telemarking service

Leadership/Management

Strong verbal and written communication skills

Attention to detail/Data Entry

Proficient use of MS Excel

Computing bill, Collecting Payment

Inventory management

Advertising & marketing

Summary of Qualifications:

Trained to perform great customer service and phone service.

Maintain files of documents used and prepared.

Knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer.

Hands-on experience in computing bill, collecting payment and making change. Proven record of performing tasks as mentioned on daily checklist.



Contact this candidate