Care Coordinator Quality Assurance
Resume:
August **** to Current
August 2018 to March 2021
January 2018 to June 2018
October 2016 to June 2017
May 2016 to August 2016
LaQuisha Baldtrip
Summary
Responsible health care coordinator who is enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Skills
Auditing
Content
Client
Delivery
Filing
Financial
Inventory
Managing
Money
Office
Processes
Safety
Sales
Supervising
Patient relations
Healthcare operations
Insurance practices
Organizational skills
Organizational standards
Performance metrics
Records management
Hospital coordination
Health information systems
Patient safety
Schedule management
Experience
Essential healthcare solutions/ Epic Goverment
Pacient Appointment Scheduler
Tacoma, Whashington
Scheduled and confirmed appointments.
Maintained daily calendars, set appointments with clients and planned daily office events. Entered information into system to update status reports. Updated reports and daily logs for management use and permanent files. Referral coordination
Consumer Direct Care
Service Coordinator 2
Tacoma, WA
Provided timely feedback to management on service failures and customer concerns. Monitored email and phone communication to provide prompt responses and solutions. Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction. Confirmed completed or closed work order by reviewing notes and following up on pending items. Managed emergency service requests by communicating schedules and expediting parts shipments and repairs. Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill. United Healthcare
Patient Care Coordinator
Tacoma, WA
Monitored company services to continue offering clients knowledgeable support for care needs. Used company database to track client interactions, applications and service problems. Connected clients to relevant service plans by analyzing needs in comparison to available programs. Coordinated referrals to community services by advocating for individual needs and addressing roadblocks. Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
Managed logistics for patient intake and implementation of appropriate courses of treatment. Established strong work network by building professional relationships with physicians and fellow employees. Coordinated all levels of care for patients seeking substance abuse treatment. Knowledge of Epic systems and other platforms
Optum Health Homes
Client Care Coordinator
Tacoma, WA
Outbound calls to families that are eligible for the health home program to see if they would want to enroll to have coordinated care. Coordinated referrals to community services by advocating for individual needs and addressing roadblocks. Monitored company services to continue offering clients knowledgeable support for care needs. Connected clients to relevant service plans by analyzing needs in comparison to available programs. Attending school, Bates Technical College
Clerical Assistant
Managed material flow and cataloging materials by accurately maintaining references and files. Sorted and distributed business correspondence to correct department or staff member. Enhanced recordkeeping storage space and usability by reorganizing physical filing systems. Kept office records organized and supplies well-stocked for optimal team performance. Larson Automotive Group
Customer Care Representative
Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Promptly responded to customer inquiries and resolved complaints to promote loyalty. De-escalated customer issues with proven conflict mediation and problem-solving abilities. Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up. Tacoma, WA 98409 - 253-***-**** - ********@*******.*** November 2015 to April 2016
June 2013 to April 2016
May 2018
Documented customer inquiries and feedback and entered service delivery suggestions in company database. Five Guys Burgers Inc
Cashier
Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services. Met high productivity standards in processing payments for customers. Crown Effects Salon
Image Consultant, Customer Service
Tacoma, WA
Money Handling Safety Compliance Sales Transactions/Refunds Record management Product Knowledge Auditing Supervising, Consistently helps customers in a friendly and respectful manner which encourages repeat business and referrals. Rapidly receives and processes customer orders to ensure delivery commitments are met and products ordered match client expectations. Listen to customer wants and needs to ensure to develop a solid relationship in the process Operations Promptly accepts payments, gives correct change, and documents account records which generates accurate financial records making bank deposits. Manages inventory levels and replaces stock as needed so production flows well and customers feel promptly served and co-workers are content. Auditing and applying changes to warranty packages to ensure accuracy of customer charges. Management Observes and assess employees work practice and areas Managing and filing papers in the correct location to make it easier for employees in office can find what they are looking for without a hassle Consistently make sure the jobs are getting done and product is organized allowing a smoothly operating workplace and staff is communicating effectively. Education and Training
Clover Park Technical College
Some College (No Degree): Cosmetology Education
Tacoma, WA
Bates Technical College
Associates Degree: Business Management & Marketing Tacoma, WA
References
References LaQuisha Baldtrip 5026 S. Tyler Tacoma, WA 98405 253-***-**** ********@*******.*** PROFESSIONAL Ashley Tallman, Youth Build Coordinator Tacoma Goodwill 714 S. 27th St. Tacoma, WA 98402 253-***-**** ********@**********.*** Chrystal Thomas, Claims Adjuster State Farm Insurance 2405 N. pearl St. #10 Tacoma, WA, 98406 253-***-**** Rachel Moore CAN Nurse Franciscan Hospice University Place, WA 98467 253-***-****, Cell 253-***-**** Patrick shuchamer Supervisor with consumer direct 253-***-****, Stacey Eberly Supervisorprofessional coworker consumer direct 206-***-****
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