Michael P. Quinn

919-***-****

ad1ae0@r.postjobfree.com

**** ***** **** ******, ** 27705

Director of Information Technology/Senior Systems Specialist

OBJECTIVE

Versatile Technical and Management IT Professional with extensive experience in hardware/software, systems support, maintenance, and break/fix. Proven success in implementation, commissioning, and both wired and wireless networking. Accomplished in premises wiring for commercial and residential areas, I hold a 100% satisfaction rating on various online marketplaces. With a background in retail sales and service, including six years as the Director of the Region 6 for 32 facilities across the nation. I excel in many years of senior management as well as server platforms, and storage arrays. My expertise extends to telecom voice and data, Cisco network operations, manufacturing, warehousing, distribution, and IT contract management. As the founder of Quinn Consulting Co., operating since 1998, I've provided top-notch services for numerous commercial and residential clients. HIPAA and ITAR Certified, along with ITIL foundations and AGILE certifications, I specialize in construction voice and data design, installation, and wiring, offering smart hands and eyes support. Testimonials available upon request. Accomplished Executive Director with a distinguished career in upper management within the government sector. Directed 32 Federal facilities nationwide, overseeing the management of over 450 technicians and collaborating with 32 Chief Information Officers. Recognized as a top-level director, I bring a wealth of experience in strategic leadership, financial management, and executive decision-making. Adept at handling a substantial budget exceeding $3 billion and navigating complex organizational challenges.

PROFESSIONAL EXPERIENCE

Post Federal Government Retirement:

Fidelity Investments

Senior Specialist 3 Year Contract

Provided all maintenance, Repair and installs for over 800 Servers, Switches and Routers as well as premises cabling both copper and fibre, Responsible for all other systems and computers within 5 data centers..

Maintech Corporation

Senior Field Specialist 4 Year Contract

Expertly managed, repaired, installed and decommissioned systems for hundreds of client’s systems during their entire lifecycle, including current and End-of-Service Life (EOSL) systems, for prominent entities such as IBM, RTP Complex, AT&T, Verizon, Bank of America, Chase Manhattan, and numerous other high-profile clients.

Senior Consultant

Located at IBM in RTP, NC, served as the point person overseeing the vigilant monitoring of production operations within there 9 data centers.

Held a pivotal role in troubleshooting issues or outages across diverse environments, including IBM Z mainframes, EMC mainframes, and servers from Dell, HP, and Sun.

Proficiently managed and maintained various storage arrays, while providing critical insights to L4 programmers based on thorough analysis of system logs.

Employed advanced skills in utilizing FICON Directors to ensure seamless operational efficiency.

Developers Diversified Realty

IT Infrastructure Specialist 1 year contract for renovation

Championed the comprehensive transformation of the medical facility, spearheading initiatives encompassing system upgrades, server enhancements, and premise wiring optimization, and networking revitalization.

Undertook a pivotal role in orchestrating the complete renovation of the data center, ensuring state-of-the-art operations and infrastructure alignment with evolving technological standards.

Verizon/AT&T

Technical Support 4 Year Contract

Led technical support operations for a vast infrastructure comprising over 11,000 Dell, HP, and Sun servers.

Orchestrated the management of a team of 67 technicians across the country, providing strategic guidance and oversight on all Break/Fix issues.

EDUCATION

CERTIFICATIONS

SUPPORTED THE ONLINE MARKETPLACES

TECHNICAL PROFICIENCIES

KCI Corporation

Senior EOSL Specialist 5 Year Contract

Initiated and spearheaded the development of the Server EOSL program from inception to completion.

Oversaw every facet of the third-party EOSL process, I implemented a comprehensive strategy that ensured success.

Managed a team of 67 technician’s nationwide, providing technical support for prominent clients such as IBM, AT&T, and Verizon.

Technical, Management, and HR

Received and processed service tickets from customers, ensuring timely and effective resolution.

Built and maintained FTP/SFTP/RSYNC server for the efficient transfer of system logs.

Department of Veteran Affairs Veterans Health Administration OI&T Field Operations, Region 6

Regional Director 2006 - 2020

Lead 32 Veterans Health Administration (VHA) facilities, providing all IT support throughout the United States, including a wide range of technical programs, functions and activities in each field office’s IT and informatics objectives to improve health care standards and deliver high quality clinical care throughout the VHA’s facilities. Served as Regional Director for over 450 IT staff and 32 facilities, managing all IT personnel and associated projects. Served as a key management official who formulated decisions and policymaking throughout OI&T Service Delivery and Engineering. Handles over $30 million annual budget, HR and employee relations. In-charge of business analyses, fiscal, HR and acquisition and materiel management. Responsible for the security and material weakness management and reported to the US congress on an annual basis.

During this time, I was ultimately responsible for in-depth facility site audits by the IG to investigate and remediate the material weaknesses and security controls providing a more robust cyber security platform and clean and safe environment for the customers. Was responsible for all IT technical aspects of providing service and support to all of these health organizations.

Department of Veteran Affairs Veterans’ Health Administration Office of Quality and Performance Data Center (OQPDC)

Facility Director 2004 - 2006

Led as Facility Director for a significant data analytic organization within VHA, overseeing programs and activities to enhance healthcare standards across 157 VA medical centres.

Managed a team of 52 analysts and collaborated with providers, clinicians, and ancillary staff, coordinating data gathering, processing, storage, and analytics for government regulatory agencies and Congress.

Supervised day-to-day operations, fiscal responsibilities, HR, acquisition, materiel management, and IT projects involving MS SQL-Server, Windows XP/7/Server 2000 – present, SAS, ProClarity cubes, ASP, Java, Cisco routers, switches, TMP, TCP/IP, and SharePoint portal.

Department of Veteran Affairs Veterans’ Health Administration Performance Analysis Center for Excellence (PACE)

Director of Information Technology 2003 - 2004

Oversaw overall direction, integration, coordination, and evaluation of IT operations, providing crucial input into budget formulation and execution to enhance healthcare quality at the OQP.

Led IT staff in planning, designing, analysing, testing, implementing, integrating, maintaining, and modifying computer systems and software.

Veterans’ Health Administration Quality Management Institute and Education Center NPDFC, DURHAM, NC

IT Health Systems Specialist 1993 - 2003

Managed administration, maintenance, support, and acquisition of Microsoft NT servers, networks, workstations, laptops, and peripherals.

Supervised installation and maintenance of web servers and software systems, including Microsoft Office products, VB, SQL Server, and IIS 4.0.

Department of Veteran Affairs Region 3 Director’s Office Jackson, MS

Computer Specialist 1990 - 1993

Assisted in establishing a new Regional Director’s Office in Jackson post VA national reorganization in St. Louis, involving planning, ordering, setting up, troubleshooting, and training for all systems and electronics.

Led the development of a 160-node Ethernet network using 10 Base T architecture and assisted the Quality Assurance group in re-establishing patient-oriented skills to statistical software systems.

Department of Veteran Affairs Region 5 Director’s Office St. Loius, MO

Computer Specialist 1987 - 1990

Designed and implemented various database systems on VA’s mainframes in Austin, Texas.

Developed a financial reporting system utilizing IBM assembler, CLIST, and SAS, providing top management with ad-hoc reports sourced from the main payroll databases.

Department of Veteran Affairs VA Medical Center Hot Springs, SD

Hardware/Software Consultant 1985 - 1987

Contracted with the Director’s office to offer consulting services for the Veterans Affairs Medical Center, facilitating the purchase of multiple systems for various service areas within the medical center.

Designed an employee database system tailored for the personnel department, supply group, and quality assurance within the QA department.

ITIL Professional

Agile Processes

HIPPA

Large Data Center raised floor operations and maintenance.

Microsoft Engineer.

IT Associate for HP, ATT, Dell, Alcatel, IBM.

OSHA Corporate

OSHA Industry Standards

Associate Degree in Computer Technology, Control Data Institute, Southfield, MI

Diploma for Information Technology and Communications from Maryville College, St. Louis, MO.

Certificate in Business Management and Retail Sales and Customer Relations. Pearl College, Pearl, MS.

20 years continued Training at the Federal University in Washington, DC. Courses included Technical, Managerial, SCRUM, ITIL, OSHA,

Emergency Medical Technician, South Lyon, Michigan

Emergency Medical Technician ACLS Paramedic, South Lyon, Michigan

State Emergency Vehicle Driving Instructor, South Lyon, Michigan

Attended 19 years of technical, administrative, management and mandatory courses over my tenure of service in the VA. The courses included were the entire catalog of management directed courses, technical and business courses. Boot camp for Senior Management in the VA. CEB Completed many years of continuing education utilizing the Federal Training Institutes, VA LEARNING UNIVERSITY

Associates Degree, Major: Information Technology and Architecture. GPA 3.6, CONTROL DATA INSTITUTE

Licensed as Paramedic. Huron Valley Emergency Medical Technician – EMTP, St. Joseph Mercy Health Care System

Continuing Education in Information Technology. GPA 3.8, Maryville College St. Louis, MO

Continuing Education in all aspects of Information Technology as well as Management, Veterans Health Administration, United States

On Force Technician – ID- 16235 has provided Technical Specialist Support services since 2008 and am rated 100% Satisfaction. www.fieldnation.com

Work Market Technician/Buyer – Provided services as a Technical Dispatcher, Recruiter,

Interviewer and manager of many specialized technicians throughout the US.

Field Nation Technical Recruiter/Buyer - Provided services as a Technical Dispatcher, Recruiter, Interviewer, and manager specialized technicians throughout the US.

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Microsoft Outlook

Cisco Switches and Routers

Storage Arrays

SAN and D2T and D2D operations

Cloud

Premise Copper and Fiber wiring

switch and cabling systems

All Data Center-Related equipment and systems

Dell Desktops and Servers

Sun Microsystems Servers

Fujitsu Servers

IBM Servers

HP Servers

Sun/Oracle Servers

AT&T Voice and Data Communications

Juniper Systems

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