Customer Service Specialist
Resume:
Frieda Warren Stephenson
Email: ad1adx@r.postjobfree.com
Summary of Qualifications:
Dedicated and dependable Customer Service Specialist with over 10 years’ experience in Business, Administration, Management, Sales, and Training. Proficient in Microsoft Office applications and Salesforce. Maintains working knowledge of the company’s policies and procedures. Possesses excellent customer service skills and superior written and verbal communication skills as well as exceptional time management skills and impeccable organization. Respected by staff for outstanding work ethic, a positive attitude, a keen attention to detail, strong interpersonal skills, and a high level of integrity.
Accomplishments:
Scored in the top 10 of the H.P. Achievers List (Nationwide)
Scored in the top 20 associates for Dell Technologies (2023)
Skills:
Conducting skills gap analyses to identify areas of improvement.
Designing training curricula within time and budget constraints
Producing physical and digital educational material (e.g., videos and case studies)
Microsoft apps, Teams, Outlook, Zoom, Duo, Okta
Citrix VDI Systems, VMware
POS
Workday
Excel
Salesforce
Professional History:
2020 Sales –Field Sales Manager 1/2023–9/2023 Dell Technologies Southlake TX
Team building and leadership.
Promoted sales events.
Monitored customer satisfaction levels through surveys and feedback forms.
Resolved customer complaints promptly and effectively when necessary.
Developed and implemented sales strategies for new and existing accounts.
Organized field visits to customers and prospects to build relationships, present products, and increase sales volume.
Provided training on product features and benefits to the field associates.
Office Depot–Tech Advisor 9/2022–12/2022 Oak Park MI
Greeted customers in a friendly and professional manner.
Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Provided product knowledge to customers on merchandise features, benefits, and quality.
Processed online orders for delivery or pickup at retail locations.
Assisted customers with product selection based on individual needs and preferences.
USA Staffing–Customer Advisor 2/2022–5/2022 Livonia MI
Monitored customer satisfaction levels through surveys and feedback forms.
Provided product knowledge to customers on Banking and Credit Unions features, benefits, with Harland Clarke Sunflower bank through Vlassis Company
2020 Sales/Mosaic Technologies/ Marketsource -District Sales Leader
5/2009–11/2021 Southlake TX
Team building and leadership.
Promoted sales events.
Monitored customer satisfaction levels through surveys and feedback forms.
Resolved customer complaints promptly and effectively when necessary.
Developed and implemented sales strategies for new and existing accounts.
Organized field visits to customers and prospects to build relationships, present products, and increase sales volume.
Provided training on product features and benefits to the field associates.
Education and Certifications:
DWDD Hospitality Retail Career Center
Hospitality / Detroit, MI 2009
Wayne County Community College
Pharmacy Technician / Detroit, MI 2007
Expertise:
Company Trainings
Intel
AMD
Contact this candidate