S K I L L S

S U M M A R Y

W O R K E X P E R I E N C E

TANIA SOLORIO

Experienced bilingual Front Desk Coordinator skilled in managing operations, providing excellent customer service, and fluent in English and Spanish. Committed to continuous learning and creating a welcoming environment.

213-***-****

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Customer Service

Analytical skills

Interpersonal Skills

Read and Write Spanish

Adaptability

Multitasking

Critical thinking

Dental Management Software

Experienced Front Office Receptionist with a proven track record of providing exceptional customer service in a healthcare setting. Skilled in managing phone calls, scheduling appointments, and maintaining patient records with a strong attention to detail. Proficient in dental practice management software and Microsoft Office Suite, ensuring efficient administrative operations. Excellent communication and interpersonal skills, fostering positive patient interactions and addressing inquiries and concerns effectively.

Highly organized and able to multitask in a fast-paced environment, contributing to streamlined office workflows and patient satisfaction.

Dr. Lili and Associates

Front Desk Receptionist • 2022 - Present

Demonstrated versatility by successfully completing cross-training in various administrative roles within the law firm, including legal research, document management, and billing.

Collaborated effectively with attorneys and legal staff, providing support in case preparation, drafting legal documents, and conducting thorough research.

Assisted with client intake procedures, gathering necessary information, and ensuring compliance with legal and regulatory requirements.

Participated in team-based projects, offering valuable insights and contributing to the successful completion of assignments within established deadlines.

Proactively sought opportunities for professional growth and skill development through continuous learning and staying updated on legal industry trends and practices.

IST Management

Law Firm Receptionist • 2018 - 2022

Utilized Clearing House Dental electronic submission system to efficiently and accurately submit insurance claims electronically, reducing paperwork and streamlining the billing process. Verified and corrected claim information, such as patient demographics, insurance details, and procedure codes, ensuring compliance with insurance company requirements and minimizing claim rejections. Monitored and tracked claim statuses through the Clearing House Dental system, promptly following up on any claim rejections, denials, or payment delays.

Collaborated with dental providers and insurance representatives to address any issues or discrepancies related to electronic claim submission, resolving them in a timely and professional manner. Implemented best practices for electronic claim submission, including regular updates on industry standards and changes in insurance billing regulations, ensuring accurate and up-to-date claims processing. Western Dental

Insurance Biller • 2005 - 2018

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