NIKITA KANNIYAH

CONTACT

T: 084*******

E: ad1adb@r.postjobfree.com

Address:

Block 22

Qalakabusha Correctional Services

Empangeni

3880

PERSONAL INFORMATION

Marital Status: Single

Dependants: Two

Nationality: Indian

Licence :None

EDUCATION

Richards bay Secondary School

2004-2010

National Senior Certificate (Matric)

KEY SKILLS

● MS Office (Word, Excel,

Outlook, PowerPoint,

OneNote, Access)

● Google Drive (Docs,

Sheets, Slides, Forms)

● Spreadsheets (Excel)

● Email (mail merge, filters,

folders, rules)

● Sage ERP Accpac

● IQ Payroll

● problem solving

● teamwork

● written communication

● Data Entry

● Answering Phones

● Billing

● Scheduling

● Office Equipment

● QuickBooks

● Welcoming Visitors

● Salesforce

● Calendar Management

● Product Knowledge

● Customer Needs Analysis

● Referral Marketing

● Contract Negotiation

● Self-Motivation

● Increasing Customer

Lifetime Value (CLV)

● Reducing Customer

Acquisition Cost (CAC)

PROFILE

I am an energetic, ambitious person who has developed a mature and responsible approach to my professional career and any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve a certain objective on time and with excellence. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organisation that I am employed with. I am currently looking for an opportunity to utilise my skills in a challenging working environment and become a valuable asset to the organisation that I work for. WORK EXPERIENCE:

Pyramid Distributors

Internal Sales & Administration (December 2022 -

Current)

● To Manage the Existing Customers & Grow New Business in Conjunction with the Area Manager

● To Grow and Upsell the Basket offerings To Existing & New Customers

● To Analyze Data and Lost Sales on Products and to Inform the Area Manager.

● Follow up with the Area Manager as to the Progress on the Information shared

● Maximize the Basket at each & every customer

● Run Reports and Discuss with the Area Manager

● Compare Customers stock Lists with existing data on the History of Purchases on these Customers and identify what the customer is not procuring from Pyramid Distributors & Hospitality Supplies

● Achieve & Exceed Budgets and Targets Set

RH Construction

Administration(2021-June 2022)

● Preparing, organising and storing information in paper and digital form.

● Dealing with Queries on the phone and by email.

● Payroll

● Liaising with other departments.

● Buying for Projects, Equipment, and Supplies.

● Internal Requisitions.

● Data Entry

● Handling Operations and management side of projects.

● Obtaining Project information

● Documenting all activities and evaluating the progress

● Assist and support in initiating discipline.

● Fleet Control/Management

● Preparing regular financial and administrative reports

● In-House Planning and Scheduling

● CRM Software

● POS Skills

● Cashier Skills

● Good Communication Skills

● Managing Cross-Functional

Teams

● Performance Tracking

● Profit and Loss

● Managerial Skills

● Organizing Skills

LANGUAGES

English

Afrikaans

ATTRIBUTES

● Attention to details

● Organised

● Proactive

● Driven

● Analytical

HOBBIES AND INTERESTS

● Community service

● Outdoor Activities

● Listening to Music

● Reading Books

REFERENCES

Available on Request

● Monitor and report on department performance.

● Health & Safety

● Assisting in other departments where needed.

● Handling of any issues regarding Vehicle reporting’s & Factory reporting. Sanitech Toilet Hire

Internal Sales/Operations Supervisor ( 2013 – 2018)

● Perform clerical activities.

● To support administrative staff.

● Maintain and manage records in an organized manner..

● Maintain daily attendance record.

● Answer and respond to inquiries.

● Assist and support in initiating discipline.

● Assist in preparing instructional material.

● Maintain and manage premises neat, clean and hygienic.

● Answering customer questions, providing information, taking and processing orders and addressing complaints.

● Answering phone calls and calling customers and vendors to follow up on appointments and deliveries.

● Compiling, maintaining and updating company records.

● Managing office inventory and working with vendors to ensure the regular supply of office materials.

● Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies.

● Compiling and maintaining records of office business transactions.

● Operating office equipment including printers, copiers, fax machines.

● Receive inbound customer sales inquiries and provide quotations, product / service information, support and pricing details in response to inbound enquiries, promoting the features and benefits of the company’s products / services.

● Process sales orders and arrange the dispatch and administration of products / services sold.

● Receive, manage or escalate customer complaints related to the sale of the company's products / services.

● Maintain sales statistics and records of sales performance.

● Provide administrative support for the production of RFIs, RFPs, RFQs and other sales related documents.

● Identify sales leads and escalate them to external sales staff.

● Maintain client databases.

● Oversee efficiency of operational processes.

● Participate in strategic planning and goal-setting for various business functions, including IT and customer support.

● Analyse business requirements and customer needs.

● Research methods to improve operations and reduce costs.

● Monitor and report on department performance.

● Supervise and train employees.

● Provide administrative support (e.g. updating inventory).

● Ensure compliance with company policies and regulation.

● Cash Up, GRV, Banking.

● Health and safety files.

● Vehicle Inspections.

● Vehicle Tracking.

● Site meetings/Vendor meetings

● Internal Audits.

Leekam High Pleasure Cleaning Services

Manager (2012-2013)

● Develop goals and objectives that tend to growth and prosperity.

● Design and implement business plans and strategies to promote the attainment of goals.

● Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.).

● Organize and coordinate operations in ways that ensure maximum productivity.

● Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.

● Maintain relationships with partners/vendors/suppliers.

● Gather, Analyse and interpret external and internal data and write reports.

● Assess overall company performance against objectives.

● Represent the company in events, conferences etc.

● Ensure adherence to legal rules and guidelines.

● Coordinate office activities and operations to secure efficiency and compliance to company policies.

● Supervise administrative staff and divide responsibilities to ensure performance.

● Manage agendas/travel arrangements/appointments etc. for the upper management.

● Manage phone calls and correspondence (e-mail, letters, packages etc.).

● Support budgeting and bookkeeping procedures.

● Create and update records and databases with personnel, financial and other data.

● Track stocks of office supplies and place orders when necessary.

● Submit timely reports and prepare presentations/proposals as assigned.

● Assist colleagues whenever necessary.

Foschini

Sales Assistant (2011 -2012)

● Ensure high levels of customer satisfaction through excellent sales service.

● Maintain outstanding store condition and visual merchandising standards.

● Maintain a fully stocked store.

● Ascertain customers’ needs and wants.

● Recommend and display items that match customer needs.

● Welcome and greet customers.

● Manage point-of-sale processes.

● Actively involved in the receiving of new shipments.

● Keep up to date with product information.

● Accurately describe product features and benefits.

● Follow all companies’ policies and procedures.

Woolworths

Customer Assistant (2011-2011)

● Manage transactions with customers using cash registers.

● Scan goods and ensure pricing is accurate.

● Collect payments whether in cash or credit.

● Issue receipts, refunds, change or tickets.

● Redeem stamps and coupons.

● Cross-sell products and introduce new ones.

● Resolve customer complaints, guide them and provide relevant information.

● Greet customers when entering or leaving the store.

● Maintain clean and tidy checkout areas.

● Track transactions on balance sheets and report any discrepancies.

● Bag, box or gift-wrap packages.

● Handle merchandise returns and exchanges.

Delta Brokers

Insurance Broker (2011-2011)

● Calculate dividends and create payment methods.

● Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals.

● Distribute policy proceeds after a claim is submitted and approved.

● Recommend risk management strategies that fit clients' personal risk profiles.

● Prepare and present detailed reports on the progress of initiatives to management.

● Complete administrative tasks including maintaining records and handling policy renewals.

● Track insurance claims to ensure client and company satisfaction.

● Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.

● Create and implement marketing strategies to compete with other individuals or insurance companies.

● Respond to clients’ insurance-related questions and issues. Wimpy

Waitress/Cashier ( 2008-2009)

● Greet and escort customers to their tables.

● Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).

● Prepare tables by setting up linens, silverware and glasses.

● Inform customers about the day’s specials.

● Offer menu recommendations upon request.

● Up-sell additional products when appropriate.

● Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.

● Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.

● Communicate order details to the Kitchen Staff.

● Serve food and drink orders.

● Check dishes and kitchenware for cleanliness and presentation and report any problems.

● Arrange table settings and maintain a tidy dining area.

● Deliver checks and collect bill payments.

● Carry dirty plates, glasses and silverware to kitchen for cleaning.

● Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).

● Follow all relevant health department regulations.

● Provide excellent customer service to guests.

● Welcome customers and help determine their orders.

● Process customer orders and record them in the restaurant database.

● Relay customers’ orders to the kitchen staff.

● Ensure all orders are delivered to the customers in a timely manner.

● Accept cash and return the correct change.

● Tally money in the cash drawer at the beginning and end of each work shift.

● Place food orders in the appropriate bags and boxes.

● Respond to customer inquiries, issue receipts, and record customer suggestions.

● Clean and arrange eating, service, and kitchen spaces.

● Help kitchen staff when needed.

Contact this candidate