PENNY M. SCHLOSSER

Tamarac, FL

954-***-****

ad1ad3@r.postjobfree.com

DATA ANALYST/SUPPORT with over 20 years in customer support role of comprised of analyzing, researching and configuring software, systems and business practices for maximum efficiency and implementation for payroll, human resource and sales departments

CORE STRENGTHS

Customer Service Professional

(internal/external)

Client Services Focused

Excellent Communication Skills

Implementation Skills

Highly- and Self-Motivated

System/Process/Data Analysis

Payroll and HR Experience

Excellent Time and Priority

Management Skills

Solution- and Improvement-

Driven

Organized Multitasker

Strategic Thinker

Strong Business Acumen

MS Advanced Excel (Pivots)

QuickBooks, Movista, Trans Pro,

Dayforce, Paylocity, Paychex,

Data Configuration

MCSE Certified in Database

Fundamentals

EMPLOYMENT

Data Analyst/Support

UKG (formerly Ultimate Software and Kronos) 6-month contract: 08/2021-03/31/2022

• Research & resolve payroll tax notices and/or process amended returns for multi-state tax entities

• Edited existing reports in Salesforce to capture and analyze vital data, identifying multiple inefficiencies within the department, including many instances of duplications of efforts, resulting in better utilization of labor and achieving goals faster and increased client satisfaction Data Analyst/Support

National Assemblers, Inc. Boynton Beach, FL 02/2013 - 08/2021

• Identification, selection and implementation of a leading HCM software solution

• Gathered requirements, analyzed and collaborated with software engineers to determine HCM platform capabilities

• Key member of HCM implementation team

• Single-handedly completed strategic development, configuration, mapping, implementation and documentation of entire Lowes bid; had process up and running in under 2 days for use by 400+ field staff

• Integrated sales items/data into multiple platforms including: QuickBooks, Trans Pro, Service Channel, Movista for efficient payroll and invoicing end result

• Creation, analysis and presentation of reports and data of multiple departments to provide upper management the tools needed to increase revenue and decrease costs

• Recreated architecture and nomenclature of database to accommodate substantial current and future growth and smooth navigation by end users

• Revised and documented best practices for business processes based on research and analysis of systems’ capabilities

• Liaised between corporate office and field managers/staff on all operational and procedural matters in a concise and clear manner

Owner/Operator/Manager

John Bull English Pub West Palm Beach, FL 12/2006 - 01/2013

• Developed full marketing plan based on analysis of customer demographics and market trends to include social media, print and email, increasing profits and promoting brand awareness

• Planned, promoted and executed events including on and off-site catering, musical shows, and fund raisers for charities including my favorite: greyhound rescue

• Analyzed food and liquor costs and usage (Bevinco) with sales dollars to identify areas needing improvement and possible occurrences of theft

• Ensured strict coherence to federal and local licensing regulations including ATF, FL Food Safety and Sanitation, IRS, Florida Department of Revenue, DBPR and music licensing. EDUCATION

Bachelor's Degree, Business/Hotel Restaurant Administration, Washington State University Pullman, WA

Contact this candidate