JOHN FIGONE
650-***-**** johnfigone*@gmail.com Redwood City, CA 94061
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. career objective
skills
• Microsoft Office, Sales Force • Team Player
• Excellent Communication • Negotiation
• Time Management • Goal-Oriented
experience
SENIOR MORTGAGE LOAN OFFICER
Polaris Capital Partners Inc., Redwood City,
CA
Jan 2022 - Present
Addressed complaints from borrowers
regarding delays in processing their
applications.
•
Coached junior staff members on
effective sales techniques for originating
loans.
•
Conducted quality control reviews to
ensure accuracy of documents prior to
closing.
•
Negotiated terms and interest rates with
lending institutions on behalf of clients.
•
Drafted detailed reports summarizing
customer profiles, origination activities
and pipeline status.
•
Utilized in-depth knowledge of
mortgage industry standards to assess
creditworthiness of potential borrowers.
•
Reviewed final documents prior to
closing to ensure accuracy of
information provided by borrowers.
•
Developed and implemented loan
origination strategies to ensure
compliance with federal, state, and local
laws and regulations.
•
Organized training seminars for new
employees on loan origination
processes.
•
BRANCH SALES MANAGER/LOAN
OFFICER
PRMG Retail Mortgage Bank
Jul 2020 - Jan 2022
Identified opportunities for cross-selling
additional products or services to
existing customers.
•
Processed new accounts applications
according to bank policies and
procedures.
•
Analyzed market trends in order to
identify new business opportunities for
the branch.
•
Participated actively in promotional
activities such as open days and
exhibitions.
•
Served as primary point of contact for
customers' queries about banking
services, resolving them quickly and
efficiently.
•
Maintained up-to-date knowledge of
banking regulations and compliance
requirements.
•
Utilized advanced computer software
programs such as Microsoft Office Suite
to track sales activity.
•
Developed excellent customer service
and communication skills while working
as a Branch Sales Officer.
•
Jun 2019 - Jul 2020 DBA Stearns
(KB Homes lending partnership with
Stearns, Parts of Stearns internal move -
they transferred me to help gain more
•
capture percentage for the relationship
Stearns has with KB Homes
I helped bring capture from 12% to 78%
with local KBHS.
•
SALES MANAGER/LOAN OFFICER
Stearns Lending Retail
Nov 2015 - Jun 2019
• Helped open 5 local Bay Area branches)
SALES MANAGER/LOAN OFFICER
Prospect Mortgage
Mar 2010 - Nov 2015
Opened San Mateo Branch and grew
market share
•
SAN MATEO SALES MANAGER/LOAN
OFFICER
Wells Fargo PMB, Branch
US
May 2008 - Mar
2010
LOAN OFFICER
WAMU
US
Aug 2007 - May 2008
LOAN OFFICER
Countrywide
US
Jan 2007 - Aug 2007
LOAN OFFICER
First Capital Group Inc
US
Aug 1998 - Jan 2007
certifications
• Real Estate License • NMLS Mortgage License
STEVE HERBERT
Polaris Capital CEO, Polaris Capital Partners Inc. - Business Associate
*****@******************.***
references