Kimberly Ayona

Santa Ana, CA ***** 714-***-**** ad1abv@r.postjobfree.com

Professional Summary

• 15+ years’ experience in the execution and management of all administrative, staff retention, customer service and business operations in diverse environments.

• Trained staff in all areas of restaurant operations including preparing candidates for promotion.

Experience

Outback Steakhouse, Orange County, CA August 2019 - Present

Managing Partner

Developed and managed on-going training protocols and benchmarks for all staff members in both front and back of the house resulting in enhanced individual performance and in-house promotion opportunities.

Established employee recognition programs highlighting teamwork, guest satisfaction and strict adherence to Outback policies and procedures.

Developed “pop quizzes” to constantly gauge employee knowledge and implementation of food safety criteria – provide focused training in response to any discovered weakness.

Maintained a solid foundation of trained staff.

Manage operations through monthly Profit and Loss reporting, increased sales year over year..

Applebee’s Bar & Grill, Orange County CA April 2015 – August 2019

Manager

Trained all personnel from host, bar and wait staff in guest relations, exceeding guest expectations and maintaining a clean, welcoming dining or bar environment.

Trained all staff in safe food handling criteria.

Trained and audited all kitchen positions in food storage and rotation, food prep, prevention of cross contamination, temperature, sanitation and presentation.

Trained all staff in opening and closing requirements to ensure a fully clean, prepped restaurant for the following shift.

Actively participated in the financial success of the location by applying efficient cost controls (labor, inventory, staff retention, guest satisfaction).

Medcore, Orange CA October 2010 – April 2016

Western Dental Services

Biller/Supervisor

El Torito Restaurants January 1996-October 2005

Manager

Prioritized on-going training for restaurant operations, both front and back.

Education

Everest College, Anaheim, CA 2009 – 2010

Medical Insurance Coding and Billing Program-Diploma