Objective

Results-driven professional with a proven track record in healthcare administration and customer service. Demonstrated expertise in patient access, appointment scheduling, insurance verification, and compliance. Strong communication skills with a commitment to providing excellent patient care. Seeking a challenging position to utilize my skills and contribute to the success of a reputable healthcare organization

Key Skills

Microsoft Office Suite

Training and Onboarding Program

Database Management

Inventory Management

Financial Services

Certification-Medical Assistant-Missouri College, St Louis, MO -1997

Experience

Medical Assistant, Affinia Healthcare - Saint Louis MO June 2022

Perform patient intake and document vital signs, medical history, and relevant information.

Conduct various tests and notify healthcare providers of abnormal results.

Assist with medical procedures under licensed oversight.

Administer medications and immunizations as ordered.

Maintain cleanliness and stock of exam rooms, sterilize instruments.

Follow infection control and patient confidentiality protocols.

Carry out general office procedures and operate diagnostic equipment.

Provide CPR and first aid in emergencies.

Ensure equipment is functioning properly and report any issues.

Travel to other sites as needed for staffing purposes.

Front Office Associate, Betty Jean Kerr — People's Health Center, St. Louis, MO June 2021 - Present

Assistant Manager, Update patient data accurately and efficiently.

Verify and assess patient payment sources.

Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by Handle inquiries and route calls appropriately.

Inform patients about required documents and payments.

Ensure proper patient exit by keying encounters and collecting additional fees.

Appointment Scheduling and Management:

Dollar Tree, St. Louis, MO October 2017 - May 2021

Supervised and trained staff, reviewed performance, and offered feedback

Collaborated with staff to set and achieve weekly and monthly goals

Ensured a clean and safe environment for staff and customers

Created schedules, inputted payroll, and performed administrative duties

Monitored security cameras

Caregiver, Hart to Hart LLC, St. Louis, MO January 2020 - Present

Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating.

Following a prescribed healthcare plan, which may include assisting with exercise and administering medication.

Ensuring the client’s home is organized according to their needs and that safety measures are in place. You may also be expected to assist with some light housework.

Providing emotional support and encouragement to perform necessary tasks.

Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair.

Monitoring and reporting changes in health, behavior, and needs

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