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Customer Service Representative

Location:
Redding, CA
Posted:
November 19, 2023

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Resume:

Traci Barnett

Redding, CA

ad1ab1@r.postjobfree.com

+1-530-***-****

I am seeking a full-time position.

• Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism

• Superior computer skills and telephone etiquette.

• Strong skills in administration

• I have a positive attitude and ability to learn quickly.

• Management skills

Authorized to work in the US for any employer

Work Experience

Bookkeeper/Administrative Assistant

Tobin & Kurth - Redding, CA

March 2023 to Present

Reconciled Bank Statement, input data for several clients, Payroll, paid payroll taxes, AP/AR, Billing Specialist

Thomas J Andrews MD - Redding, CA

September 2022 to January 2023

Using Insync corrected and submitted claims. Processed and posted payments. Customer Service Representative

Clopay Corporation (Randstad Temp Position) - Eureka, CA July 2022 to September 2022

Answered incoming calls assisted with medical records scanning and attaching to patients files. Office Manager

Shasta Treatment Associates/Center - Redding, CA

November 2020 to March 2022

Oversee all aspects of the office staff. Payroll, Medical and Private Billing, A/R some A/P, Bank deposits, Managing Therapist schedules, Assistant to 4 LMFT Etc. Quickbooks Spreadsheets reports.

Maintenance Coordinator

Hignell Companies - Redding, CA

February 2019 to May 2020

Processed emails and call of the Maintenance request. Processed work orders Dispatched vendor for maintenance repairs. Prepared notices to be posted Approve Client Service Representative

Blue Shield of California - Redding, CA

February 2014 to March 2017

Provided customer service to health insurance brokers of their client’s issues. Used several applications to resolve any issues or changes they need. This is an incoming call center and took on average of 20 calls a day.

Education

High school diploma

Anderson High School - Anderson, CA

September 1980 to June 1984

Skills

• Document Filing

• Customer Service

• MS Office Suite

• Appointment scheduling

• Prepare charts

• QuickBooks

• AdvancedMD

• Medical billing

• Payroll

• Banking

• Invoices

• Accounts Payable

• Office Management

• Accounts Receivable

• Phone Etiquette

• Front desk

• Typing

• Medical office experience

• Medical receptionist

• ICD-10

• Vital signs

• Caregiving

• Cash handling

• Windows

• Research

• Customer support

• Communication skills

• Microsoft Excel

• Microsoft Office

• Microsoft Word

• Leadership

• Analysis skills

• Computer literacy

• Insurance Verification

• Medical Scheduling

• Human resources

• Developmental disabilities experience

• ICD-9

• Bookkeeping

• EMR Systems

• HIPAA

• Epic

• CPT Coding

• Medical Coding

• Medical Records

• Data Entry

Certifications and Licenses

Non-CDL Class C



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