DHAIRYASHEEL GHANWAT (MS, MBA)

PHONE: 847-***-**** EMAIL – ad1ab0@r.postjobfree.com mailto:ad1ab0@r.postjobfree.com

Work Authorization – Green Card Holder (US Permanent Resident)

SUMMARY:

* ***** *f diverse experience as Business Analyst (Salesforce) with the expertise in business process analysis, business requirements and strategic planning. Prior 12+ years of experience in IT industry in client facing roles (Business Development / Client Services).

Value-driven Salesforce Certified Business Analyst with professional experience in supporting business solutions and analyzing business processes. Skilled in identifying, gathering and documenting quality business requirements and processes for new product implementation and major enhancements.

Strong knowledge of Software Development Life Cycle (SDLC) including Gathering Requirements, Analysis, Design, Development, User Acceptance Testing (UAT), Validation.

Assisted Project Manager in Project Management activities - Scope Identification, Time & Cost Planning etc.

Experienced in Software Development Life Cycle (SDLC) methodologies—Traditional Waterfall Model and iterative approach to software development - Agile (Scrum) methodology & Rational Unified Process (RUP)

Proficient in gathering client requirements through interviews, questionnaires, web exploring, existing documentation and organizing Joint Application Development (JAD) sessions.

Skilled in performing Gap Analysis by identifying existing-state and end-state requirements.

Proficiency in creating Business Process Modeling including Use Case diagrams, Activity diagrams, Sequence diagrams, Data-Flow diagrams using UML Methodology.

Experience in working with QA testing teams while interacting with business users and gathering business requirements to develop necessary Test plans, Test cases and Test scripts and conducting User Acceptance Testing (UAT).

Innovative, excellent team player with great data analysis skills.

Excellent business writing skills in creating Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and Software Requirement Specifications (SRS).

Good knowledge of Jira tool.

EDUCATION:

Master of Business Administration (MBA)

University - Indiana State University,

Location - Terre Haute, Indiana, USA.

Master of Science in Mass Communications (MS)

University - Indiana State University,

Location - Terre Haute, Indiana, USA.

CERTIFICATIONS:

Certified Professional Scrum Master from Scrum.Org

Salesforce Certified Business Analyst from Salesforce

Salesforce Certified Administrator from Salesforce

Salesforce Certified Associate from Salesforce

PROFESSIONAL ACHIEVEMENT:

Trailhead by Salesforce: Trailhead Ranger with 110+ Badges and ongoing.

SKILLS:

Business Management Tools:

MS Visio, MS Project, MS Excel, Gap Analysis, Rational Requisite Pro.

Methodologies:

Waterfall, RUP, Agile, Scrum, Earned Value Analysis, PMBOK

CRM:

Salesforce.com, Bullhorn, JobDiva

Office Tools:

MS Word, MS Excel, MS Power Point, MS Outlook, Adobe Reader

Operating Systems:

Windows 98/2000/2003/NT/XP/Vista/7/10, UNIX, Mac OS

Databases:

MS Access, MS SQL

Business Documentation Skills:

Business Requirement Document, Use Case Specifications, Functional and Non-functional Specification, System Requirement Specification, UML Diagrams, Traceability Matrix, Project Time and Scope Estimate.

PROFESSIONAL EXPERIENCE:

North America MedTech Group

Salesforce Business Analyst

October 2022 – Present Chicago, IL

Project – Automated Claim Adjudicating System

North America MedTech Group (NAMG) provides software solutions to the hospital systems. The software applications they build are to benefit the patients, hospital management, and healthcare providers (doctors) & Healthcare Industry.

This project is about implementing an automated claim adjudicating system for Insurance Client’s policy holders, general users & Health care professionals. As a BA, I was a part of the first release (implementation of claim intake process). The Main Actors of the intake process were Members, Heath Care Providers & Bank.

Responsibilities:

Conducted Joint Application Design (JAD) sessions for communicating with all project sponsors & stakeholders.

Planned and conducted requirements elicitation meetings with the client and stakeholders to gather functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.

Created and developed Business Requirement Document (BRD) and Functional Requirements Document (FRD).

Assisted Sr. Project manager in Time and Cost Planning by using methods like 3 point estimation and Cost – Value analysis.

Monitored and documented project progress to ensure work done is in time and within budget.

Developed feasibility and Project risk analysis to ensure requirements can be met.

Analyzed and segregated business requirements into high level and low-level User Stories.

Created Screen Mock ups using Microsoft Visio.

Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the client end requirements.

Wrote User stories to elaborate the user’s business need. At times also wrote Use Cases including pre-conditions, assumptions, normal flows, alternative flows, post-conditions, notes and issues.

Coordinated Virtual Meetings with business clients, stakeholders, end users and various development teams including testers to discuss project progression reports and to gather new requirements.

Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities.

Identified and created Use Case diagrams with business process workflow diagrams like Activity, Sequence.

Used detailed knowledge of application features & functions to assess scope and impact of business needs.

Documented Requirements, Test Plan, Test Cases, Defects and Change Controls in Quality Center.

Conducted User Acceptance Testing (UAT) with users and project team members.

Environment: Unified Modeling Language (UML), Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project 2010, Microsoft Visio, Adobe Reader, Agile (Scrum) methodology, Sales & Service Cloud.

EMPLOYER - RJT Compuquest Inc dba Apolis

November 2011 – September 2022

Founded in 1996, RJT Compuquest Inc. is a well-established ERP and IT consulting services provider. Over the years, RJT Group grew and branched into RJT Compuquest, RJT Solution Beacon, and RJT Compusolutions to meet the evolving technology needs of SMB and enterprise-level organizations. In 2018, RJT Compuquest Group came together to form Apolis, a 360 IT consultancy. For the clients, Apolis provides a full spectrum of managed services and IT solutions, along with investments in leading-edge technologies.

Projects:

Jr. Business Analyst (Salesforce) Client Partner (Business Development)

RJT Compuquest Inc.

November 2011 – September 2022 St. Charles, IL

Project – WorkTnE

WorkTnE project is about developing an application that focuses on facilitating invoicing of clients for contracted work hours, enables managers to view progress of projects and provide detail utilization reports with bill rates and costs. In this project I performed the duties of a Business Analyst. I was also a Business Development Manager and performed Business Development responsibilities for RJT, before transitioning into Business Analyst role.

Responsibilities:

Worked as a Business Analyst to review the project plan and formulated schedule to gather requirements from end users of all business units

Facilitated and conducted (JAD) Joint Application Development Sessions to determine business requirements by bringing the stake holders and IT team on a common platform in Salesforce (SaaS) and Agile environment.

Analyzed requirements and workflow diagrams. Created use cases and activity diagrams to model processes.

Created, run, updated and exported salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures.

Worked throughout the SDLC for detailed understanding of requirements, data interfaces, processes & deployment.

Followed a hybrid mix of Waterfall and Agile approach of development throughout the project.

Participated in Project Management activities. Prepared weekly status reports for senior management on the progress of the project, delivery schedules and commitments from cross functional teams such as QA team, Development team etc.

Involved in preparing a simple and detailed User manual for the application, for an intended user.

As a Client Partner / Business Development Manager built and maintained strong business relationship with Clients’ key decision makers, stakeholders and executive and secured new business opportunities through them.

Successfully managed to convert some of the business from the competition by diligently catering to the clients’ needs and fulfilling them to their satisfaction

Assessed new business opportunities in cooperation with sales and marketing team

Grew annual revenue and profit of the company by 10% to 20% every year consistently by successfully delivering quality services and value to the customers.

Used CRM (SaaS) and ATS tools like Salesforce, JobDiva, Bullhorn etc. and HCM tools like Workday and Worktne to store customer and prospect contact information, to identify sales opportunities, to manage marketing strategies, forecast sales on the sales side and to source, track, engage, place and manage right talent (candidates) in shortest possible time, on resourcing side.

Generated new business using key marketing strategies with content and service providers, including contract negotiations and closures.

Determined business requirements from the client, and identified, developed, as well as implemented appropriate resource planning methodologies. Worked with internal teams and vendors / suppliers to acquire the right resources and talent that meets the client's needs. Managed and maintained qualified resource base and provided training as needed.

Oversaw and managed performance and service quality to assure client/customer satisfaction.

Systematically reviewed and assessed client feedback, recommended appropriate changes and updates to improve processes and customer service level resulting in increased client /customer satisfaction, loyalty & retention rate.

Demonstrated strong intellect, drive, executive presence and business acumen.

Able to analyze the organization's competitive position by considering market and industry trends, existing and potential customers and strengths and weaknesses as compared to competitors.

Understands how to communicate difficult or sensitive information tactfully with the senior management, stakeholders and clients.

A professional, self-motivated, self-reliant, and results-driven team player.

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