KAYLEE KELLIS

WORK EXPERIENCE

Principial Financial Group July 2022-Current

Admin Processor

Perform all onboarding administrative duties for new hires. Confirm accuracy with onboarding documents, salary information and hours. Assist with termination documents. UnityPoint Health December 2021-November 2022

Medical Billing Specialist

Review and research specialty denials for Medicaid account. Provide information as to why a denial was authorized. Perform data entry duties, send applicable information to coding department, and submit files. Wells Fargo October 2020 – April 2022

Research and Remediation Analyst

Handle escalated customer complaints by researching their complaints and account history. Provide extreme attention to detail. Reach out to other departments for any necessary information needed to research complaints and come to a resolution. Complete cases with a deadline in the time allotted and if necessary, file an extension. Provide exceptional customer service to all clients. Under Armour August 2020-April 2022

Stock Room

Perform inventory related duties including scanning all items into database, ensuring consistency and accuracy with price tags. Stock items and maintain organization and tidiness throughout store. Assist with cashier duties as needed.

Stay at Home Mom July 2016 - August 2020

Provide a clean, safe, fun and nurturing environment for multiple children. Establish a routine and schedule that implements education, physical activity, and play. Juggle the demands of multiple children while staying organized, patient, and attentive to the needs of those around me. Treat every day like a learning opportunity. Midwest Basement Systems April 2010 - July 2016

Service & Production Assistant

Ensure all customer interactions exceed company expectations. Schedule all service appointments for annual system maintenances and emergency service calls by location and type of emergency. Schedule and confirm all production work. Train new office employees. Determine which products qualify for warranty repairs and proceed accordingly.

EDUCATION

Bryant & Stratton College

Paralegal

June 2007 - April 2009