Patient Care Customer Service
Resume:
DENISHA RICHARDSON
Tampa, FL
ad1aal@r.postjobfree.com
Attributes:
Honest and reliable professional with over ten years of experience in the medical industry
Ability to collaborate with medical teams to make quality patient care a priority
Calm demeanor, positive attitude, well organized, and able to manage time and prioritize tasks
Work experience:
HR Talent Coordinator January2023 - Present
Aston Health
Managed Scheduled and confirmed time for 20 Rehab & Nursing Centers
Maintain constant contact with our Administrative Staff at our various facilities to keep abreast of their changing staff needs
Conduct all training for new/incoming employees to the department
Publish vacant positions on the ATS, at the request of the Administrator
Monitor all advertisements for outstanding positons daily
Review resumes to verify certifications & education
Vetting candidates- Conduct preliminary interview, to verify they are compatible in reference to location, shift, salary & environment
Provide hiring manager with potential qualified candidates for open positions
Manage scheduled interviews for facilities daily
Verify valid clinical license with the Florida Department of Health (DOH) website
Pharmacy Resolution Specialist December 2017- January 2021
WellCare HealthPlan
Responds to escalated issues from physician’s offices and pharmacies received through transferred phone calls to resolves those issues.
Enters pharmacy overrides into the PBS/RX Claims system based on approved guidelines.
Makes outbound calls to physicians and pharmacies.
Responsibilities also include miscellaneous special project work and trainings.
June 2016 - December 2017
Apple One / MetLife
Conducted Personal History Interviews for Disability Insurance
Input responses in computer system and a Word Spreadsheet then upload them to the case
Reached out to Case Managers and Underwriters to obtain updated information
Customer Service Representative February 2014 - March 2016
Health Plan Services
Accepted payments for health care plans and scheduled them to be withdrawn on specific date.
Created and mailed letters regarding billing and collections
Scheduled and confirmed doctor office appointments with patients
Customer Service Representative November 2007 - January 2013
Quest Diagnostics
Handled bookkeeping duties including billing, medical charts and reports
Greeted and interviewed patients in order to complete documents and case histories.
Maintained electronic medical records and transmitted correspondence according to HIPAA regulations
Education:
Ultimate Medical Academy, Tampa, FL
Patient Care Technician April 2012
Externship: Tampa General Hospital & Elmcroft - Duties included: Aiding in the mobility of and feeding patients, making beds, assisting with additional care as directed, stocking and organizing medical supplies.
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