Data Entry Customer Service
Resume:
Catalina Zarate
323-***-**** ad1aa4@r.postjobfree.com Ontario, CA 91762
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Multi-Tasking
Microsoft Office
Excellent Customer Services
Training & Development
Strong Problem Solver
Self-Starter
45 wpm Typing Speed
Multitasking and Prioritization
Employee Data Record Keeping
Onboarding and Training
Confidential Materials Handling
Materials Destruction
Scanning Documents
Office Equipment Operation
Data Entry Software
Work Order Preparations
Training New Hires
EXPERIENCE
Data Entry/Customer Service VRC, March 2018-Current
Rancho Cucamonga, CA
Handle confidential documents and follow protocol for HIPAA
Maintained database by entering new and updated customer and account information.
Remained focused for lengthy periods to accurately perform work with adequate speed.
Revised standard operating procedures to reflect current practices.
Supported data entry across departments as requested, switching promptly to new projects.
Located information contained in files to meet requests by supervisors and other departments.
Exceeded quality goals to support team productivity.
Hired and train temporary personnel for specialized positions within new projects, selecting highly talented individuals producing superlative final outcomes.
Checking Daily operations with special order (perm-out, destruction orders)
Matched bills of lading and reconciled quantities to verify items shipped.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
Input data into computer systems to support document and information retrieval.
Answered questions about records or files.
Located, retrieved and copied information in response to requests and delivered to authorized users.
Added new material to file records or created new records.
Located missing records by searching files or contacting individuals assigned to records.
Operated mechanized files to retrieve records.
Classified information into chronological, alphabetical or numerical
Consolidated outdated files to inactive storage, following guidelines and legal requirements.
Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Office Assistant, Walnut Park Apartment, April 2016-September 2016
Covina, CA
Answered phone calls and welcomed visitors to office.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Maintained business records by updating customer information.
Conducted office inventory checks and requested restock of supplies.
Maintained and updated filing, inventory and database systems, manually or using computer.
HR Assistant/Front Desk, Intern, idX, January 2014-March 2014
Los Angeles, Ontario
Handled sensitive and confidential employee information with complete discretion.
Processed onboarding paperwork for new hires and rehires.
Developed and maintained training materials and benefits packets for new hires.
Assisted with planning, organizing and coordinating company events.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Input customer data into reservation systems and updated to reflect room changes.
Office Assistant, Administrative Assistant and Receptionist, Kimco Staffing, August 2013-November 2013
La Habra, CA
Answered phone calls and welcomed visitors to office.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Dispersed incoming mail to correct recipients throughout office.
Scheduled appointments, meetings and events for management staff.
Librarian Assistant, Kimco Staffing, Chino Hills Library, June 2012-December 2012
Chino Hills, CA
Assisted patrons in adult reference center
Handled in-person & telephone inquiries
Issued library cards
Handled accounts
Checked in/out books
Responsible for registration and data entry
Used Polaris library system
Office Clerk, Ultimate Staffing, Bakery Express So, October 2010-September 2011
Fullerton, CA
Assisted Human Resources in e-time
Updated employee absences/tardiest
Administered reprimands
Approved/denied personal days or vacation
Training
VTS download
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Kept office records organized and supplies well-stocked for optimal team performance.
Supported office clerical functions using word processing and other software, email and office machines.
Managed client communication, scanning documents and distribution of mail.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Dispersed incoming mail to correct recipients throughout office.
Handled sensitive and confidential employee information with complete discretion.
Receptionist/Office Administrative Support, Vefo Inc, January 2007-May 2010
Pomona, CA
Processed financial documents, contracts, expense reports and invoices.
Filtered emails based on importance and escalated issues to leadership.
Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Completed and recorded customer payments by processing in Quickbooks system.
Processed invoice payments and recorded information in account database.
Calculated taxes, discounts and credits due for client accounts.
Scanned and filed forms, reports, correspondence and receipts.
Organized and filed loose-leaf paperwork and documentation.
Legal Assistant, Law Office of Anthony U. Mouneke, February 2005-October 2005
Los Angeles, CA
Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Handled telephone calls, meeting plans and conference organization requirements.
Filed clients' legal documents in relevant courts for processing.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Oversaw legal team appointments, hearings and depositions schedules.
EDUCATION AND TRAINING
Accounting Certificate
Mt. San Antonio College, Walnut, CA November 2022
Certificate of Completion, Office Occupation & Computer Skills
Chaffey College, March 2014
Diploma
South Gate High School
LANGUAGES
Bilingual Spanish and English
LANGUAGES
Spanish:
Professional
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