Continuous Improvement Team Leader

STEPHANIE HOLLOWAY

Sheridan, AR *****

479-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

I grew up in retail. I have professional experience in developing solutions and enhancing customer experiences. Bringing dedication to continuous improvement, Knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in leadership position focused on driving business success. Experienced professional focused on meeting or exceeding objectives seeking Supervisor position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

ACCOMPLISHMENTS

Generated more than $1,000,000

in sales revenue in 2014. ( 1 year.)

Pulled 3 Goodwill Stores out of a negative budget, to over 11,000 ahead, within 30 days.

Was the only manager to receive a 6% raise, in 2014. Started as a full time employee, and worked my way up quickly. Forklift Certified. Loaded full Gaylords, into Semi trucks. Warehouse experience.

Working well with a diverse group of people.

SKILLS

Adaptability and Flexibility

30 plus years of excellent customer

service.

I love to reach and exceed production

goals.

I have worked in a retail setting, most

of my life.

I work with a sense of urgency.

Forklift experience.

Warehouse experience.

Office experience.

Team leader

Sales Quota Management

Terms Review and Enforcement

WORK HISTORY

05/2021 to 07/2022 Estate Sales

Self Employed – Rogers, AR

Sold entire households of clients belongings.

Met with clients regarding the selling of their items. The placing and set up of the Entire estate.

Pricing of hundreds of items.

lifting, Stretching, Bending, Stooping, of all items. Cleaning and presenting the house, and items.

Communicating with family, on a daily basis.

Responsible for all monies owed to the clients.

Responsible for all of the clients belongings, to be sold to the public. Built relationships with customers and community to establish long-term business growth.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

Resolved problems with high-profile customers to maintain relationships and increase return customer base.

09/2018 to 04/2021 Home Health Care Provider

Self Employed – Rogers, AR

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Completed household management tasks for clients within private home settings. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Cooked tasty, nourishing meals for patients to promote better nutrition. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support. 01/2010 to 08/2018 Retail Store Manager

Goodwill Industries Of Arkansas – Little Rock, AR

Managed store organization, maintenance and purchasing functions. Trained team members in successful strategies to meet operational and sales targets.

Resolved customer service issues promptly.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Completed routine store inventories.

EDUCATION

05/1986 High School Diploma

Burlington High School - Burlington, KS

CERTIFICATIONS

Award for 1st million dollar Goodwill store in Arkansas. 2014 Springdale, Ar. ICARE Award in2014.

Integrity, Community, Accountability, Respect and Excellence. Monthly awards For exceeding Budget and production goals. 6% raise in 2014, for managing 3 Goodwill Stores, (Bentonville, Springdale, and Mountain Home.)

and increasing their sales and production goals.

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