Customer Service Associate

Shabihe Fatima Siddiqui

*************@*******.*** 408-***-**** Sunnyvale, CA

OBJECTIVE

Dedicated and results-driven professional seeking a challenging service position to leverage acquired skills and showcase a strong work ethic. Eager to contribute to a dynamic team, advance my career, and embrace new experiences.

EDUCATION

SAINT JOSEPH’S COLLEGE Karachi, Pakistan

Bachelor’s Degree in Political Science Dec 1990

DE ANZA COLLEGE & FOOTHILL COLLEGE Cupertino, CA Associate’s Degree in Accounting May 2012

RELEVANT WORK EXPERIENCE

SAFEWAY

Sunnyvale, CA

Floral Department/Customer Service Associate August 2014 - Present

Efficiently managed floral department stock, adapting to seasonal demands

Orchestrated event flower decorations, showcasing creativity and attention to detail

Demonstrated exceptional customer service and cashier skills

Recognized by management for hard work and dedication

SMART AND FINAL

Sunnyvale, CA

Customer Service Associate October 2012 - August 2014

Acted as the primary cashier, consistently relied upon at various branches

Managed floral department stock and organized/stocked produce and bakery sections

Maintained an excellent customer service record, acknowledged by management

FRY’S ELECTRONICS

Sunnyvale, CA

Customer Service Associate January 2007 - August 2008

Prioritized customer service as the top responsibility at the cash register

Received the Customer Service Award for outstanding service

Processed over 100 transactions daily, enhancing the overall customer experience

MACY’S DEPARTMENT STORE

Sunnyvale, CA

Customer Service Associate June 2005 – December 2006

Operated the cash register, providing efficient customer service and transactions

Developed expertise in handling diverse customer interactions and optimizing transaction processes

SKILLS

Sales: Strong Verbal and Written Communication, Account Management, Inventory Management, Account Renewals, Customer Retention,

Software: QuickBooks, Excel

• Recognized for delivering excellent customer service.

• Self-motivated, able to work independently with minimal supervision.

• Reliable and hardworking, committed to achieving tasks efficiently.

• Strong report-making and record-keeping abilities

• Energetic and enthusiastic team player

• Committed to excellence and continuous skill improvement.

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