Order Clerk Customer Service

Sarah D. Delgado

203-***-**** **********@*****.***

EXPERIENCE

Work Order Clerk March 2021-August 2023

*** ********** *****/ *** **** Communities (New Haven Housing Authority)

Schedule, distribute, and manage work orders for the maintenance department.

Initiate calls and maintain prompt follow-up with different vendors.

Independently work to resolve customer issues.

Compile and update data files to ensure accurate information is accessible to managers.

Scan, categorize and email documentation regarding supply orders and invoicing.

Participate in weekly goal setting staff meetings to develop ways to make the organization more successful and efficient.

Assist Director of Maintenance with submitting requests for purchase orders to be approved.

Operations Coordinator/ Operations Administrator III November 2020- March 2021

FedEx Ground/ Home Delivery

Monitored daily reports for company metrics related to service, quality, safety, and costs.

Managed Hours of Service reports each morning for the drivers on and off-road times for the previous day.

Ensured drivers’ compliance with Department of Transportation (DOT) laws and permitted hours while out on the road.

Performed logistical coordination on company performance using data spreadsheets.

Individually handled accident reports for any delivery vehicle related collisions.

Processed orders in the warehouse and oversaw the cycling of order fulfillment with the management team.

Collaborated with managers to ensure package sorting was conducted safely and efficiently.

Facilitated communication with contractors/ Independent Service Providers (ISP) and temporary agency employees regarding day-to-day operations.

Managed dispatching drivers’ leaving from station at the start of the delivery day.

Helped resolve any discrepancies or violations with contractors regarding DOT laws, regulations and efficiency of deliveries.

Investigated and resolved customer service complaints and disputes about orders.

Assisted management in the hiring process for new driver applicants by conducting background checks and obtaining Motor vehicle reports (MVRs).

Maintained and updated files for monthly, quarterly, and annual vehicle inspections.

Warehouse Package Employee November 2013- October 2014

FedEx Home Delivery

Scanned packages and placed onto conveyors according to package weight/dimensions.

Facilitated and moved packages from conveyors onto delivery vehicles using pallet jacks.

Created relabels for packages with missing information to ensure quality care for customer needs.

Sales Associate & Team Leader October 2013- January 2015

Bath & Body Works

Assisted customers with store products.

Completed cash register sales transactions.

Maintained cash drawer and counted money at close of shift.

Took in new orders and inventory for the store.

Maintained store cleanliness and rearranged displays as needed for incoming shipments.

Private Child Caretaker/ Nanny April 2010- July 2013

Transported children from school to home or extra-curricular activities.

Assisted children with homework and reports from school.

Provided a safe and caring environment for children.

Prepared daily snacks and small meals for children.

EDUCATION

Housatonic Community College, Bridgeport, CT

Associate Degree, 2011

Brien McMahon High School, Norwalk, CT

High School Diploma, 2008

SKILLS

Proficient with Microsoft Office: Microsoft Word, PowerPoint, Access, Excel & Outlook Data Entry Skills Cash Handling Skills Highly Motivated Dependable Adaptable to Fast-Paced Environment Learns Quickly Efficient Strong Customer Relations Problem Solving & Conflict Resolution Personable

CERTIFICATIONS

OSHA training certificates

HOBBIES/INTERESTS

Dog Training, House Keeping & Home Décor

PROFESSIONAL REFERENCES

Mabel Marte- 360 Management Group Co. Human Resources Specialist

Contact: 646-***-****

Anthony Ranallo- FedEx Ground/FedEx Home Delivery Main Terminal Manager

Contact: 203-***-****

Will Lao- FedEx Ground P&D(Pick-Up & Delivery) Manager

Contact: 203-***-****

Betty Lizardo- FedEx Ground Sort/Operations Manager

Contact: 203-***-****

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