Scrum Master Quality Assurance

TERRANCE K. JACKSON

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PROFESSIONAL SUMMARY

A career contractor with over ten years’ experience. Quality-driven AML/BSA Compliance professional familiar with tracking, case management, fraud and dispute, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance.

SKILLS

Risk Mitigation

Bank Secrecy Act (BSA)

US Patriot Act

Training

Data Analysis

QC Investigations

Agile

Procedural Updates

Compliance Protocols

Anti-Money Laundering (AML)

Due Diligence

Office of Foreign Asset Control (OFAC)

AML Software

Management

WORK HISTORY

Risk and Compliance Senior Analyst

Pyramid Consulting/Union Bank/US Bank 03/2022 - 05/2023

Managed a team that monitors customer transactions for suspicious activity and files suspicious activity reports

Identified emerging risk issues and recommended course of action in most events, with minimal oversight from manager or higher-level executive.

Validated results and performed quality assurance to assess accuracy of data.

Assisted with internal and external audits related to AML/BSA compliance

Identified improvement opportunities and provided recommendations to modify detection techniques without negatively affecting the client experience or fraud exposure

Leveraged multiple tools and systems to ensure the bank follows the BSA/AML and OFAC policies and procedures.

AML SME Facilitator/Manager

Aston Carter/Coinbase 11/2021 - 01/2022

Managed teams across multiple geographies

Promoted speed and proficiency in the successful performance of AML Cryptocurrency exchange reviews.

Managed all aspects of the financial crime and risk programs for Coinbase onboarding, which includes the CIP Program, due diligence processes, and transaction monitoring rules and processes for AML, CTF, and sanctions.

Utilized software, transactional records, customer records, and public information to identify high risk customers and suspicious activity.

Trained employees and executives on AML/BSA regulations and procedures.

Delivered in-house and client-specific training courses aligned to business objectives.

Implemented the requirements of the Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) regulations.

AML QC Manager

Digital Systems (DISYS)/PNC Bank 07/2021 - 12/2021

Worked cross functionally with the business and other legal and compliance departments to ensure that AML/BSA requirements were met

Served as subject matter expert in all systems related to BSA/AML activities and continuously improved utilization of system.

Participated in compliance training and continuing education to maintain proficiency with BSA/AML laws and regulations affecting the bank.

Oversaw the transaction monitoring, SAR/CTR filing and supported the BSA/AML team in all aspects.

conducted quality analysis of the complex investigations performed by junior level staff.

Coached/mentored staff and Stakeholders on indicators of various typologies and emerging threats.

Senior QC/QA AML Analyst

Pricewaterhousescoopers (PWC)/MUFG Bank 01/2021 - 07/2021

Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.

Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.

Investigated fraud referrals and performed research to minimize risk and resolve inquiries.

Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.

Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.

Reported violators of financial regulations to appropriate parties for disciplinary action.

Conducted reviews of sanctions and other watchlist alerts generated by the automated transaction filtering and client screening systems, manual reports, or internal referrals.

Senior AML /Senior QA Analyst

Lewis James/Synovus Bank 10/2020 - 01/2021

Performed independent reviews and analysis of possible suspicious activity to ensure compliance with the Bank Secrecy Act and the USA Patriot Act.

Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.

Participated in departmental meetings to establish short- and long-term strategy.

Maintained quality assurance procedure documentation.

Maintained Direct responsibility for the integrity of research and analysis.

Reviewed the most complex (high risk) clients, while exhibiting the high level of experience needed to effectively assess these transactions and customer relationships

AML Project Manager

Randstad/Wells Fargo 01/2020 - 04/2020

Responsible for administering compliance with all aspects of the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Control (OFAC) and the USA Patriot Act.

Ensured compliance with Identity Theft Prevention and Red Flags, Privacy, and bank security related laws, regulations and policies.

Achieved project deadlines by coordinating with the lines of business (LOBs) to manage performance.

Drafted project reports to identify successful outcomes, insights and future recommendations.

Coordinated with cross-functional teams to resolve project issues and mitigate risks.

AML Project Manager

Collabera/IBM/MUFG Bank 02/2019 - 06/2019

Facilitated workshops to collect project requirements and user feedback.

Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Verified quality of deliverables and conformance to specifications before submitting to clients.

Maintained open communication by presenting regular updates on project status to customers.

Recruited and oversaw personnel to achieve performance and quality targets.

Delivered status reports and presentations on project goals, interim state, future state, and milestones.

AML Compliance Manager

Aston Carter/SunTrust/BB&T/TRUIST 07/2018 - 02/2019

Maximized performance by monitoring daily activities and mentoring team members.

Accomplished multiple tasks within established timeframes.

Onboarded new employees with training and new hire documentation.

Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

AML Investigator

Small Business Administration (SBA) 02/2017 - 07/2018

AML Project Manager

Alvarez & Marsal/Bank of America 08/2016 - 01/2017

AML Manager

Dixon Hughes Goodman LLC/Capital One Bank 01/2016 - 08/2016

EDUCATION

Associate of Science: Computer Information Systems

Strayer University - Manassas, VA 11/1994

Certified Scrum Master – (CSM)

International Scrum Institute - 793*********** 10/2022

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