Customer Service Work

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

BARBARA MICHEAU

Dedicated business industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting customers problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Reliable and punctual employee able to handle fast-paced customer service work. Proven willingness to take on any task to support the team and help the business succeed. Offer strong verbal and problemsolving abilities. Motivated employee skilled at meeting customer needs with expert positve support. Stay on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.

Payment processing Report preparation

Loyalty program promotion Daily reporting

Payment posting Drawer balancing

Security monitoring Customer relations

Cash handling Customer service

Recordkeeping

April 2017 - November 2019

Cashier and Cook

Afternoon Delight Ann Arbor, MI

Put together [Type] orders, verified completeness, and bagged items for easy carrying.

Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.

Collected counter payments from individuals paying bills such as [Type]s and [Types].

Kept cash register accurate by carefully processing cash and credit payments.

Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.

Trained new retail team members in customer-focused strategies, maintaining high team standards.

BM 326 Butler, Lansing, MI 48933,

517-***-****, **************@*****.***

Greeted every person promptly and offered friendly, knowledgeable service.

October 2006 - July 2016

Branch Manager

Northern Michigan Bank and Trust Escanaba, MI

Verified branch operations daily with checks on processes, staff activities, and KPIs.

Kept staff informed and operating consistently by conducting daily huddles to communicate goals, strategies, and new initiatives. Administered branch sales, service, and operational activities. Optimized branch staffing by leveraging workforce planning tools, setting clear expectations, and fostering strong sense of collaboration. Enhanced team performance by recruiting, hiring and training qualified staff members.

Maintained customer satisfaction using relationship-driven approaches and strong conflict mediation skills.

Brought in new business with effective prospecting and networking abilities.

Controlled risk with effective approval and rejection processes. Reduced outstanding balances by pursuing soft and hard collection strategies.

October 1997 - October 2006

Wait staff, Cashier

Buck Inn Wells, MI

Contributed to efficient dining room operations by restocking supplies and backing up team members.

Reset and cleaned tables efficiently between seatings. Trained new staff on proper procedures and strategies to maximize efficiency.

Completed opening, closing, and shift change tasks on-schedule each day. Addressed food issues, concerns, and needs with food and nutrition services team.

Maintained quality and safety of food supply by following HACCP guidelines.

Verified accuracy of completed orders and finalized garnishes. Managed [Number]+ orders per shift with strong attention to detail and high accuracy.

Satisfied customers with fast, friendly and knowledgeable support. EDUCATION June 2005

Bachelors In Business Administration

LSSU, Sue Saint Marie, MI

June 1989

High school diploma

Lumen Christi High School, Jackson, MI

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