FRANK UCCELLO

647-***-**** ad1a57@r.postjobfree.com

www.linkedin.com/in/frankuccello

SUMMARY

Dedicated and results-driven IT Support Manager with a proven track record of effectively leading and transforming IT support departments to deliver exceptional services. Committed to promoting diversity, equity, and inclusion, I aim to utilize my skills and experience to drive operational excellence, implement efficient service management processes, and enhance customer satisfaction.

Areas of Expertise:

Operating Systems: Windows 9x, NT, 2000, XP, Vista, Windows 7, Windows 200/02003/2008/2012

Server, Linux: (Debian, Redhat, Ubuntu, Suse, and Centos), MAC OS, and UNIX

Hardware: IBM/HP/Dell Servers, HP/IBM SANS, Cisco switches and PIX, 3com, Printers, Desktops/laptops, smartphones: IPhone, iPads, Blackberry, and Androids.

Network/Protocols: LAN/WAN, firewalls (Cisco PIX, monowall, checkpoint, and ISA), TCP/IP, DNS, DCHP, Bind, IIS, FTP, Apache, Tomcat, SMTP, SNMP, VOIP, VPN, SSH, IPSEC, PPTP, DMZ zone, and NAT.

Applications: Microsoft Office (all versions), Adobe, Outlook, Visio, Project, third party software

Services: Active Directory, Microsoft Exchange 2000/2003/2007, SharePoint 2003/2007, AWS, Google, Backup Exec, NetBackup, BES, and File/print servers

Other skills: PBX, VM Ware, Microsoft Hyper (V), database servers installed (SQL, MySQL and Oracle)

PROFESSIONAL EXPERIENCE

D1G1T INC (fintech) 2021 – Present

System Admistator

Manage and administer Windows operating systems in on-premises and Azure Cloud environments.

Expertise in configuring and troubleshooting MS Office Suite applications.

Provide comprehensive end-user support and service desk assistance.

Collaborate with cross-functional teams to optimize system performance and resolve technical issues.

Implemented and maintained network infrastructure, including Switching and Access Points.

Cisco Meraki Firewall rules configuration and management.

Conducted regular system audits and security assessments to ensure optimal network functionality.

Responded to and resolved IT support tickets, ensuring timely and effective solutions.

Provided end-user training on Google Workspace and Google Drive applications.

Collaborated with cross-functional teams to enhance overall system efficiency.

Implemented and managed robust systems monitoring protocols, ensuring real-time visibility into network performance and identifying potential issues proactively.

Developed and maintained meticulous inventory systems, optimizing tracking processes to enhance efficiency and resource utilization.

Utilized Office 365 tools to streamline and optimize business operations, fostering collaboration, communication, and productivity across teams.

Conducted regular audits of monitoring and inventory systems, ensuring data accuracy and compliance with organizational standards.

Environment: Windows 2010/ 2011/ Azure/ Aws/ 365/ Google/ Macs/ Linux/ Firewall

DANIEL SPELLBOUND PRODUCTIONS (Animation Studio)

2020 – 2021

System Administrator

Oversaw daily system operations, ensuring the availability and reliability of critical IT services.

Collaborated with a cross-functional team to migrate to O365, enabling seamless communication and collaboration within the organization.

Managed system and network performance, optimizing LAN/WAN infrastructure for high throughput and minimal latency.

Evaluated and implemented cloud hosting solutions on AWS and Azure, reducing infrastructure costs and enhancing scalability.

Played a key role in identifying cybersecurity requirements and implementing security controls, including intrusion detection systems and encryption protocols.

Conducted regular system audits and assessments to identify vulnerabilities and mitigate potential risks.

Actively participated in IT procurement, selecting and configuring hardware and software solutions that met the organization's needs.

Environment: Windows 2010/Mac Os/ Meraki / Azure/ Mellonox/ Freepbx / Cisico firewall

BORROWELL (fintech)

2018 – 2020

System Administrator

Developed and implemented a comprehensive communication strategy for the IT department, improving information flow and stakeholder engagement.

Implemented metrics to measure customer satisfaction and devised action plans to foster a customer-centric culture within ITS.

Managed the process for communication standards for changes, updates, and incident management, taking responsibility for specific escalations.

Responded to security incidents promptly and effectively, implementing necessary measures to mitigate risks and protect the IT environment.

Provided on-site IT support for the Toronto office.

Collaborated with HR, Facilities, and Corporate Communications leaders on employee experience and engagement improvement initiatives.

Environment: Windows 2007/ Mac OS/ Wifi/ Radius server/ Cisco Meraki/FreePBX

Couch and Associates (Marketing company) 2011 to 2017

System/Network Administer

• Administrated Amazon Cloud

• Migrated mailboxes from Microsoft Exchange 2010 to Microsoft 365.

• Maintained and managed Windrows 2008r2 servers and Active Directory.

• Support in house desktop and laptop hardware

• Patch management of servers

• Support for Exchange Server

• Trouble shoot and resolve desktop or network related issues

• Create a standard secure desktop/server image (Linux – REHAL, CentOS, Debian, Windows)

• Provide second level support to help desk for client related connectivity/application issues

• Ensure desktop O/S, virus and applications are kept up to date

• Support various database types – MySQL and MSSQL.

• Support sftp/ftps services for incoming data files

• Support remote access capabilities for staff

• Assist in trouble shooting network issues with network support team

• Support for staff Blackberrys, Androids and iPhones – bring your own device (BYOD)

• Supported VLANs and Cisco Switches

• Negotiated with vendors: CDW, Dell, Salesforce, Box, Microsoft, etc

• Configuring and installing new desktop and server systems

• Create/update operational documentation as required

• Managed VDI technology experience (XenDesktop, VMware View)

• Maintained and managed VoIP (trixbox), BOX accounts, Mimecast, VPN, Cisco Pix firewall and Data Centre.

• Set-up and configured Polycom system in boardroom.

• Planed, strategist and responsible to move the entire infrastructure without any downtime.

Environment: Windows 2003/Windows 2008r2, Active Directory, Exchange 2003/2010, Cisco Pix firewall, Lync server, VMware, Veeam backup, Trixbox VoIP system Windows 7 laptop, MAC Lion OS, iPad, iPhones, Android, and openvpn

Purefacts Financial Solution (Fintech) 2008 to 2011

System Administrator

• Responsible for Windows 2008 and Exchange 2007 Infrastructure.

• Responsible for Casco Firewall.

• Installed, configured, and maintained a high available with high speed bandwidth.

• Responsible for VMware servers.

• Created virtual and deployed windows images.

• Support in house desktop and laptop hardware

• Patch management of servers

• Support for Exchange Server

• Trouble shoot and resolve desktop or network related issues

• Create a standard secure desktop/server image (Linux – REHAL, CentOS, Debian, Windows)

• Provide second level support to help desk for client related connectivity/application issues

• Ensure desktop O/S, virus and applications are kept up to date

• Support various MSSQL.

• Support sftp/ftps services for incoming data files

• Support remote access capabilities for staff

• Assist in trouble shooting network issues with network support team

• Use NetBackup to NAS.

• Responsible for IBM SAN.

• Maintained BCM 400 PBX phone system.

• Planed, installed, and configured SharePoint Server within four months.

Environment: Windows 2008/2003, VOIP, Exchange 2007, SharePoint 2007, SQL 2000/2005/2008, IIS/Apache, Cisco Pix, Cisco Switches, Backup Exec, L2TP for vpn and smart phone, BES, MySQL, DB2, sybase, tomcat, java, Black Berry phones, iPhones, Ftp, secure ftp, XP/Vista/Windows 7, BCM 400, system center configuration manager and Dell Servers

Accruent (Retail solutions) 2006 – 2008

Associate System Administrator

• Responsible for entire Windows Toronto office infrastructure.

• Installed and maintained VMware servers.

• Responsible for Windows and Exchange 2003 servers.

• Responsible and administrate PBX phone system.

• P2V servers to VMware environment.

• Work closely with CDW vendor to establish solutions and expansion to the network.

• Support in house desktop and laptop hardware

• Patch management of servers

• Support for Exchange Server

• Trouble shoot and resolve desktop or network related issues

• Remote support to Chicago and Los Angeles users.

• Quarterly travel to Los Angeles office to assistance follow system Administrator projects.

• Strategies IT expansion with technical team.

• Manage local switches.

Environment: Microsoft Windows 2000/2003/2008 rc0, Microsoft Exchange 2003, Citrix, and Red Hat Linux servers; PC and MAC workstations and laptops, PBX, Virtual server, VMware, xen, and Cisco PIX firewall.

First Media Group (Connection services) 2003 –2006

Network Administrator

• Installed and configured Windows and Exchange servers.

• Installed and configured Linux servers.

• Evaluated and made recommendations on hardware and software product.

• Maintained a MAC and Windows infrastructure network.

• Administrated PBX and Nortel phone.

• Maintained, managed and administered NT/ 2000 Servers, SQL Server and Microsoft Exchange.

• Provided troubleshooting for problems reported with hardware and software installations.

• Maintained and managed MS Office and third party Licenses.

• Performed integration testing on workstation base images and applications.

• Maintained and managed Microsoft ISA firewall.

• During the Toronto Blackout in Aug/2013 which last over twenty four hour I asked users to siphon a small portion of their GAS to power a power generator to keep server up and running.

• Managed Blackberry Enterprise Server

• Ensured the security and integrity of the internal corporate network.

Environment: Windows 2000/2003 Active directory Server, Exchange 2000/2003, SQL 2000, Sybase, Microsoft Office, XP Pro, Power Credit, Western Union Phone, Nortel M1 system, LAN/WAN, VPN, Citrix Meta Frame, Linux, and Microsoft ISA firewall, PBX,

Installed and maintained mission critical, NT/2000 LAN and WAN in a 24x7 internet and call center environment.

PREVIOUS PROFESSIONAL EXPERIENCE

1998 – 2003: Worked as an IT professional Systems Administrator in the following organizations: CGI, EDS, Microsoft, IBM, Oracle, and Volkswagen

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Computer Science, University of Toronto

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