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Customer Service Call Center

Location:
New Port Richey, FL
Posted:
November 20, 2023

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Resume:

***** ********* **, *** **** Richey, Florida ***** *727-***-***** ad1a4t@r.postjobfree.com

Catherine M. Layza

EDUCATION Bachelor of Science Syracuse University 1982

EMPLOYMENT

Feb 2021 Accounting Clerk, National Exemption Service LLC

Oct 2023 Working remotely,managed the payment of utility bills for property management

companies to include pulling the current bills, uploading into the system, requesting

funding, uploading files into Quick Books, receiving/depositing/distributing funds,

paying bills uploading Appfolio files attaching pdfs to files, also utilized extensive

excel work

July 2020 File Clerk/Cashier, Maus Nissan

Feb 2021 Created and set up filing system for all service Repair Orders/documents to include all rental records and scanning of all documents since 2018, took payments in all forms from customers for Repair Orders, applied them to the RO’s and closed them, processed rental agreements as per Maus policies

Dec 2019 Shipping and Receiving Clerk/Invoice Auditor

June 2020 Bayonet Heating, Plumbing and Air Conditioning

Received all ship tickets for 3 major locations, using SAP, receive the goods, create a goods receipt, close Purchase Orders, for some ship tickets, create PO’s to receive them, research and match those ship tickets to the PO’s they belong to; receive and disseminate the mail as it arrives; utilize excel to track work load and ship tickets. Reviewed all invoices as they came in to insure they were filled out correctly as in price, business unit, job type, task codes, batched and posted to AR for transition to SAP, also processed payments as needed

Aug 2018 Caretaker, New Port Richey

Dec 2019 Took care of all aspects of finances, health, ADL, mail, food, medicine, etc for mother who is unable to live in an assisted living facility environment, she is still in a nursing home

Jan 2016 Accounts Payable Clerk

Aug 2018 PODS, Inc, Clearwater, FL

Utilizing several proprietary programs, researched client problems and reconciled accounts, created worksheets in excel using v-look up and pivot tables from those programs to give to fellow workers, submitted weekly production reports and status reports to manager, processed and applied Western Union payments, sent out W-9’s, researched and processed refunds as required to customers, ran reports as required by management and distributed as needed

Jul 2004- Mathematics Teacher/Instructor/Tutor, Hillsborough, Pinellas,

Nov 2015 Pasco School Districts

Taught mathematics to students of all levels through use of all technology, office equipment, computer software, online materials as well as teacher made materials; maintained detailed records of skill acquisition data and behavior data to be sent to administrators for further educational planning; worked closely with parents and staff



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