Maritza Lara

***** ** ** ****

Miami, FL *****

786-***-****

ad1a4p@r.postjobfree.com

Enthusiastic, highly organized, and creative personality. Service-oriented with a great commitment to providing families exceptional care through healthcare case management. Well-spoken with excellent time management skills. Ability to grasp new concepts quickly and solve complex problems with accuracy. Lifelong focus on supporting others while learning and growing.

Work Experience

Patient Service Representative The Hand Institute - Miami, FL December 2018 to Present

•Manage patient file demographics and insurance information

•Monitor Insurance portals for test results, and referrals as needed

•Assist Medicaid patient's requests and processes of Long term treatments

•Arrange appointments with external facilities for specials services

•Provide coordination and service delivery to aged patients requiring operation and therapy

•Monitoring of Operatory Reports after surgery, Hospital records to place in patient files before appointments

•Schedule and request patient exam results from outside facilities

•Meet with the patient upon arrival to greet and check in patients

•Complete the necessary paperwork needed to process and authorize the treatment

•Maintain close communication with patients and families addressing concerns

•Visited patients' homes for 2 years during Covid-19 to facilitate doctor/patient virtual appointments and complete progress assessments weekly.

Administrative Assistant Picazzo Painting Corp - Miami, FL May 2012 to October 2018

•Composed, revised, and proofread corporate communications and marketing materials

•Prepared Proposals contracts, bids, and company invoicing

•Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies

•Interacted with vendors, contractors, and clients on last-minute requests

•Responsible for the renewal of business licenses

•The ensured contracted painter had the proper credentials

•Maintained close communication with the accountant

•Assisted in the daily operations by picking up materials and special documentation needed for jobs

•Made follow-up calls after a job was finished

HR Assistant

Todo1 Services, Inc. - Miami, FL January 2008 to October 2012

•Involved in employee benefit incentive planning and implementation

•Prepared reports for meetings

•Planned and coordinated staff events

•Responsible for office supply inventory and orders

•Prepared new hire files, ready floor access batches, and building clearances

•Processed employee expense receipts

•Acted as the liaison between HR and employees, ensuring smooth communication and prompt resolution of requests and questions

•Arranged airfare, hotel, and transportation reservations for domestic and international visa employees

Customer Service / Administrative Assistant

Our Lady of Mercy Cemetery - Miami, FL March 2004 to April 2008

•Prepared Deeds for paid accounts and sent all account correspondence

•Assisted in-need families with payment, memorials, flower arrangements, and burials needs

•Responsible for ordering office and flower shop supplies

•Worked alongside Funeral Director in close communication with funeral homes, and churches in scheduling to ensure the quality and comfort of the grieving families

•Responsible for the review of all new sale contracts and proper recording of down payments

Education

Introduction to Counselling Practitioner Certificate

Online course

June 2022 to now

Case Management Certification

CM Training, LLC

January 2022 to March 2022

Customer Service Fundamentals

Online Certificate

September 2021 to October 2021

Business Associate Degree

Miami Dade College - Miami, FL

August 1998 to December 2000

Business Software Application Certification

Miami Dade College – Miami, FL

August 1992 to December 1994

High School Diploma

Miami Senior High, Miami, FL

August 1987 to June 1991

Skills

•Computer proficiency.- Google suite

•Leadership experience

•Communication skills

•Organizational skills

•Independent / Team player

•Problem-solving abilities

•Innovative

•Positive attitude

•Interpersonal skills

•Grasp new concepts quickly

•Reliable and Responsible

Languages

•English - Spanish – Fluent

Contact this candidate