Inventory Control Customer Service

Lawrence Bell

Director of Operations

Anaheim, CA 92801

***************@*****.***, 951-***-****

Over twenty years of experience with high-volume Distribution, Logistics, and Transportation. Well versed in materials management, inventory control, supply chain enhancement, process control, purchasing, and quality improvement initiatives that effectively reduce costs and increase company revenue.

Poised, prepped, and prepared for a position as Director of Operations.

Work Experience

Director of Operations/ Logistics - IDS/ Li & Fung/ Nippon Imports - Anaheim, CA February 2012 to Present

Supervised product material flow, storage, and global order fulfillment for high profile clients such as Wal-Mart, Sam’s Club, Ross, KHQ, K-Mart, and Kohl’s – managing 6 direct reports and 30 indirect.

Reported and monitored carrier performance via KPI metrics and monthly cost reports to the Executive Team

Supervised multiple departments (Customer Service, HR, Inventory Control, Warehouse, Global Transportation, Procurement, Facilities Maintenance, Equipment, Sales, etc.)

Planning, scheduling, routing, and dispatching for inbound/outbound transportation operations

Achieved a 97% on-time shipment rate

Reduced primary expense category from 50% to 34-36%, saving the company approximately $1.2M through implementation of operating controls

Redirected shipments en route in response to last minute customer request

Established overhead budgeting system using Microsoft Excel to improve expense tracking

Reduced mis-ships by 40% by implementing new policies and procedures via SOP revisions

Improved relations with and reduced turnover among mid-management and support staff

Assisted in the creation and monitoring of the Safety-First response team and first aid team

Working on secondary site for Nippon Imports Bandai division for the collectable department e-com service for Distribution of Gundam, Amine, Transformers, Bumble Bee, Star Wars, etc.

Regional Operations Manager -Genesis Logistics/Exel Logistics - Fontana, CA

October 2010 to February 2012

Essential duties include transportation, case pick operations, small parcel activities, dispatching, routing, and accident reporting and on-site investigation

Directly responsible for mentoring, developing and supporting 7 direct reports and 40 indirect

Ensure proper implementation of procedures for receiving, picking, shipping and inventory control

Driver delivery performance reviews, warehouse KPI’s, associate reviews, associates time card adjustments, warehouse performance observations, work safety and housekeeping, dock to stock and CPI measures, and HOS & Miles w/o hours report

Senior Operations Manager DBL/ Ingram Micro - Phoenix, AZ

November 2007 to December 2010

Organized and lead the department in maintaining primary focus on improved productivity levels and customer service targeted percentage goals.

Performance reviews, associate development, and succession planning as needed.

Responsible for overseeing product receiving, stock put away, and inventory reconciliation

Directly supervised 26 stockers, 21 freight receivers, and 43 pickers in a 600K sq. ft. facility

Performance reviews and CIP enhancements

Purchase order verifications, returns, RF scanning, inhouse training, and formulated cycle counts

Maintained process flow for shipping departments via a 36-lane conveyor unit

Revised SOP’s for various departments, inputted SKU attributes, reconfigured head counts to accomplish and accommodate lean manufacturing goals

Trailer loading and unloading, warehouse transfers in house and for multiple site deliveries

Regional Manager Pepsi-Cola Bottlers - Chicago, IL / Phoenix, AZ

March 1997 to December 2007

Directly responsible for all 3rd shift transportation and warehouse operations within a 500K sq. ft. production and manufacturing facility – including day to day incoming carrier performance, LTL trucking, freight claims, and multiple site deliveries

Responsible for various high-profile clients such as Safeway, Albertsons, Fry’s, Heard Museum, Bank One Ball Park, and the Mayo Clinic

Fleet maintenance and supervision for over 20 long haul and 15 short haul drivers, 10 warehouse associates, and 4 order checkers.

Daily dispatching and scheduling

Full knowledge of in-house WMS systems – SAP based

Employee evaluations, safety classes, first aid, and CPR 1st response champion

Daily dispatching and scheduling for production performance goals for daily, as well as week ending, completion target percentages

Additional information IIPP and overall safety and regulatory compliance

Skills

SAP

AS400

PKMS

Manhattan Systems

Fishbowl Inventory Systems

Oracle

Voxware Picking Software

Red Prairie Systems

MS Office Excel, Word, PowerPoint

Evcor

EDI Systems

Warehouse Management System (WMS)

APICS

CPIM

Fork Lift Trainer Certified

Six Sigma Trained

HOS

PeopleNet

Matson & NYK Logistics

Education

B.A in Logistics and Supply Chain Operations

University Of California Irvine - Irvine, CA

Expected Graduation - August 2022

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