ISAIAH R. BEATY

**** ***** **** ****, ***. *C Columbia SC 29223 803-***-**** ad1a3m@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD BASIC TRI-LINGUAL INTERPRETER

HIGHLIGHTS OF SKILLS

●Outgoing friendly personality and adaptive team player

●Accurately Type 68WPM

●Thrive in face-paced environments.

●Excellent customer service relations

●Organized and self-motivated

● Detail-oriented a quick learner

●Great oral and written communication skills

●Flexible schedule and hard working

●Dedicated, reliable and punctual

●Tri-lingual: Korean and Japanese (beginner level)

EXPERIENCE

Spectrotel, Inc., Columbia, SC July 2021 – Present IT Help Desk Rep / Data Entry Specialist / Mobility Specialist

●Process and input incoming orders and data accurately, updating the systems and creating work orders.

●Answer calls regarding device issues and mark as complete when clients issue has been resolved.

●Troubleshoot devices and deescalate callers.

●Process password reset request and update client information through Mobile Device Management Portal.

●Process device order request and update ticket information.

●Handle timely requests while meeting SLA.

●Provide basic translation for international callers speaking Korean and Japanese who do not understand or speak English.

Roping Staffing, Columbia, SC Oct. 2020 – July2021 Data Entry Specialist / International Help Desk (hired on permanently to Spectrotel, Inc.)

●Process and input incoming orders and data accurately, updating the systems and creating work orders.

●Answer calls regarding device issues and mark as complete when clients issue has been resolved.

●Convert and transfer corporate accounts to personal accounts, in addition to processing cancellations and reactivation accounts.

●Provide basic translation for international callers speaking Korean and Japanese who do not understand or speak English.

Maximus, Blythewood, SC Dec. 2019 – Oct. 2020

Lead Customer Service Representative

●Followed defined Census program information, processes, and procedures.

●Responded to request for assistance from customer service representative for any technical issues or to handle escalated callers with additional questions, problems, or concerns.

●Monitor calls and quality for representatives

●Maintained up-to-date knowledge of policies and procedures while adhering to approved interviewing scripts.

●Entered data into desktop application to accurately capture all responses and immediately report system issues to supervisor or appropriate parties.

Teleperformance, Inc. Columbia, SC Sept. 2018 – Dec. 2019

Customer Service Representative – Individual and Business Tax – IRS Department

●Handled incoming customer calls in a fast paced high-production volume environment that focuses heavily on customer satisfaction.

●Troubleshoot customers’ concerns in order to resolve the issue on the first call and prevent escalation.

●Utilized excellent typing and written communication skills to properly document customer accounts with nature of call.

●Maintained broad knowledge of process and procedures to provide answers and/or advice to customers based on their need.

●Assisted and educated customers with basic tax questions regarding their individual and business income taxes and payments.

●Obtained confidential and proprietary information to process payments and update accounts.

EDUCATION

US Job Corps, Bamberg, SC (Graduated 2018)

Customer Service Representative, Leadership Training Certifications Received

Westwood High School, Columbia, SC (Graduated Jun. 2017)

High School Diploma, Graduated June 2017 JROTC, 2 year Private First Class, Program Leader, Man Up Program Leader

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