Jamie MIHALY MacLeod

Store Manager in Development, Assistant Manager

Half Moon Bay, CA 94019

ad1a3l@r.postjobfree.com

+1-650-***-****

Experienced retail sales manager with hiring and public outreach experience, seeking full time employment in retail and hospitality. Presently employed as Retail Manager, with Vineyard Vines. Authorized to work in the US for any employer

Work Experience

Assistant Manager

Brighton Collectibles - Palo Alto, CA

February 2022 to Present

All managerial duties from driving goals, daily operations, business outreach & customer service. Scheduling,inventory,payroll duties.

Assistant Manager/Store Manager in Training

Crabtree & Evelyn - Westchester County, NY

June 2016 to January 2019

• Handled all in-store managerial duties & outreach responsibilities.

• Created personalized product awareness materials & training programs, using the company designed 5 Star Selling Service & Training Program.

• Set goals based on historical comps & KPI, analyzed and tracked the business for daily, weekly monthly and annual goals.

• Tracked the team's performance & coached employees in areas of improvement.

• Managed scheduling, payroll, reports to district manager & area manager weekly.

• Handled mall outreach for all events for our Full Line Concept Stores. Assistant Manager

Levi Strauss - Monroe, NY

August 2016 to December 2016

• Oversaw all operational duties for $15 million per year store.

• Maintained the high volume, high inventory store during holidays and peak season.

• Hiring manager to over 45 employees, including minors. Service, Hiring & Training Manager, Senior Merchandise Manager, Department Manager

Old Navy - Monroe, NY

2014 to 2016

• Hiring, training & recruiting manager for large store in high paced market.

• Responsible for screening applicants via Taleo computer system, online application processing.

• Conducted group & individual interviews.

• Responsible for legal documentation, audits & violations.

• Holiday peak season planning, trained seasonal hires, job fair coordination.

• Partnered with local labor department.

• Responsible for New York state wage law monitoring, minors, human resource relations and scheduling.

• Managed payroll for 45 employees.

• Daily sales & service management, operational duties from opening to closing.

• Responsible for inventory sales reports & all marketing statistics, reported to district manager.

• Maintain store standards to goals.

• Oversee the visual execution of Old Navy style guide for a five shop department, arranged 24 mannequins and styled kids & babies section.

• Constructed layout of multiple shops from style guide, followed back of house shipment (19000 units).

• Built large marketing display, oversaw signage, sale events, and mark downs (4000 units).

• Lead & train staff in visual execution to standards.

• Implement mission & training standards, "Ready, Approachable & Urgent."

• Cash handler, loss prevention, incident reporting.

• Responsible for capturing credit card applications.

• Captain of credit card & e-mail capture.

• Brought store from last place in district to third place in credit card capture in less than 6 months, to achieve manager bonus for team leads.

• Customer service reviews went up by a percentage for overall "better store appeal" rating.

• Used EXCEL, Gallup, BOSS, Windows & Cloud Office 365, Power Point Taleo.

• Front of store display & planograms for floor set moves. Stage set, best in house, pop up sales & signage.

• Maintained communications system for staff leads to be on top of all brand events, signage, marketing sales, directives & events.

• Oversaw all community initiatives. Alex's Lemonade Stand, Safety Day Fair for National Missing & Exploited Children, Adopt a Family with Yorktown Action in Love.

• Managed Old Navy job fair, and grant applications for fund raising. Customer Service

Kohl's - Harriman, NY

January 2013 to January 2014

• Opened store daily. Maintained store safe as cash handler.

• Balanced registers, check deposits and computer accounting system, bank operations.

• Office reports, credit cards, e-mails, loss prevention.

• Acted as customer service supervisor, handling returns, product information, complaints, crisis management, markdowns, bridal registry & human resource inquiries.

• Public relations in all areas of in-store concerns. Owner, Manager

Sassy Sadie's Bags Ltd - Warwick, NY

2004 to 2013

• Created concept for an online, eco-friendly tote bag company.

• Art & visual director. Designed silk screens for bags, cards, logo and website.

• Managed themed gift shows, created displays, craft fairs booths, community theme fundraisers. Expanded distribution, ad management, cold calls, market research.

• Business & executive duties. Applied for & participated in gift shows, managed budget payables, hired international subcontractors, shipping accounts, and secured investments.

• Cold calls for growth, implemented new styles, expanded client base, lowered overhead.

• Used QuickBooks, Excel, Word, Power Point, Cloud 365, Campus Ship, BOSS, MARS computer systems.

• Customer service voted Etsy Best Customer Service for 2007.

• Recruited by local humane societies for animal rescue adoption fundraisers & Goshen Garden society fund raiser.

• Hired custom brokers, product subcontractors, shipping & movers, web designers & retail boutique placement.

• Chosen as "Summer Sizzler" product for Good House Keeping Magazine web guide.

• Featured in Organic Spa Magazine, Green Holiday Gift Guide.

• Featured on the Oprah Winfrey TV Show as best Holiday Gift Guide, Featured at The Emmy Swag Boutique 2010. Featured as the IT BAG on the Plum berry Website.

• Featured in the Repurposed website, most original recycled materials.

• Expanded Distribution into local & national boutiques for self maintained web store through 2013 & featured at Bliss Co-Op.

Additional Experience:

Accessories Lead

Neiman Marcus - Monroe, NY

2010 to 2011

Seasonal high end jewelry, bags & shoe sales.

Assistant Manager, Sales Lead

Chico's - Monroe, NY

2009 to 2011

Assistant Manager, Sales Lead

ESPRIT - West Nyack, NY

2007 to 2009

Stock Manager

Steve & Barry's - Middletown, NY

2006 to 2008

All sale & stock operations for large inventory clo ffg hinges brand. Closed 2006. Real Estate Sales & Marketing

2004 to 2008

• Obtained a New York State Realtor Sales Person License.

• Specialized in land development, conservation density, cluster & public road projects.

• Worked with developers & realtors to learn changing demands of the market.

• Sold home & 42 acres of land for a seven lot, high end development "Old World Estates", with 'Green Homes' Construction. Eco friendly development.

Public Relations, Promotion & Sales in Radio

• Hired by ESPN Radio 1340, Poughkeepsie NY to promote station at community, sporting & commercial events.

• Co-hosted live & wrote weekly entertainment spot.

• Hired by WTBQ Radio 1110 AM Florida, NY to host live, write & produce a weekly, one hour entertainment show, as well as co-host two morning spots, scheduled phone & live guest interviews, sound editing, fielded on air calls.

• Covered local & national entertainment.

• Recruited & oversaw new sponsorships. Wrote, produced & recorded commercial spots.

• Spoke at community events, and developed commercial presentation skills. Realtor

Real Estate & Property Development - Warwick, NY

January 1996 to July 2005

Coordinated refurbishment of 1800's barn into a home, to building code standards.

• Oversaw road construction, underground utility, wells, & all engineering to codes. Landscaping & home décor to resell home.

Production Manager/Co-Owner

MJM Studios - Kearny, NJ

1989 to 1998

• Handled special projects for high end architectural sculpture & restoration company.

• Decorative mold making, ceramic tiles cement plaster & re-enforced concrete products for sculptural art & restoration of new & land mark buildings internationally.

• Oversaw quality control for high end clientele & customer service

• Clients included: Mohegan Sun & Atlantis Resorts Early Career Highlights:

Professional Fine Artist & Commercial Artist

• Exhibited internationally. Kouros Gallery, NYC, NY

• Personal assistant hired to photographer Annie Lebovitz, NYC, NY.

• Manager: bar, food, hospitality, spa, & clubs in NYC, NY. Balducci's Gourmet Marke, Marty's Steak & Jazz Club, Sugar Reef, Cowgirl Hall of Fame, Putumayo Clothing, NY Racquet Club, Marty's Jazz & Steak Club.

• Paul Smith, Jim Henson, HBO, story board artist & commercial graphics.

• MJM Studios Specialty Sculptural projects for clients such as Hanes, Trump, & Chiat Day Advertising. Education

Bachelor's in Residency Grant for Fine Arts

Lee Strasberg Institute - New York, NY

1976 to 1980

Bachelor's in Painting & Sculpture

The Skowhegan School of Painting - Maine, ME

June 1976 to August 1976

High School Diploma

St. Paul's School - Concord, NH

1972 to 1975

Bachelor's in Sculpture & Printmaking

The University of California at Santa Cruz - Santa Cruz, CA 1975

Bachelor's in Art

The Cleveland Institute - Cleveland, OH

1973 to 1974

Bachelor's in Art

The Evergreen State College Olympia WA - Olympia, WA 1974

Skills

• Taleo

• Retail Management

• Talent Acquisition

• Market Research

• Sales Management

• HR Sourcing

• Crisis Management

• Production Management

• Retail Sales

• Sales

• Customer Service

• Merchandising

• Human Resources

• Plastering

• Project Management

• Employee Orientation

• Supervising experience

• Interviewing

• Management

• Microsoft Excel

• Social media management

• Microsoft Office

• Microsoft Outlook

• Program management

• Leadership

• Communication skills

• Computer skills

• Employee evaluation

Certifications and Licenses

driver's license

Real Estate License

Real Estate Broker

Food Handler Certification

Secret Clearance

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